Checking For Customer Abuse - HP Pavilion zt1100 Service Manual

Checking for Customer Abuse

Some units may appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•
If the shipping box is seriously damaged, customer abuse cannot be declared.
•
If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
•
If the unit shows any of the following, customer abuse is declared:
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Missing parts.
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Broken plastic parts.
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Parts not original to the unit.
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Damaged or missing keys on the keyboard.
Table 3-2 on page 3-5 includes additional criteria for determining customer abuse to specific parts of
the unit.
Important
Parts damaged by customer abuse are not covered by the warranty.
HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-3