Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•
If the shipping box is seriously damaged, customer abuse cannot be declared.
•
If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
•
If the notebook shows any of the following, customer abuse is declared:
Missing parts
!
Broken plastic parts
!
Parts not original to the notebook
!
Damaged or missing keys on the keyboard
!
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
NOTE: Parts damaged by customer abuse are not covered by the warranty.
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Troubleshooting and Diagnostics
Service Manual