HP Pavilion xz100 Troubleshooting And Self-Repair Manual
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- Reference manual (160 pages) ,
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- Startup manual (80 pages)
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Summary of Contents for HP Pavilion xz100
- Page 1 SDYLOLRQ QRWHERRN ]W[] VHULHV RPQLERRN QRWHERRN WURXEOHVKRRWLQJ DQG VHOIUHSDLU JXLGH...
- Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
- Page 3 All certifications may not be completed at product introduction. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1......January 2002...
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Page 4: Table Of Contents
Contents Product Information ......................5 Notebook Features..........................5 Operating the Notebook ......................... 10 Turning the Notebook On and Off................... 10 Resetting the Notebook ......................11 Changing the Boot Device....................... 11 Hardware Specifications......................... 12 Troubleshooting and Diagnostics................... 15 Audio Problems ........................15 CD and DVD Problems ...................... - Page 5 Reference Information ....................57 Password Removal Policy......................57 Hewlett-Packard Display Quality Statement.................. 57 Figures Figure 1. Front View..........................5 Figure 2. Back View ..........................6 Figure 3. Bottom View..........................7 Figure 4. Main Status Lights........................8 Figure 5. Keyboard Status Lights......................9 Figure 6.
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Page 6: Product Information
Product Information This section introduces the notebook and its components, and briefly describes basic operation. Notebook Features Figure 1. Front View One-Touch buttons (programmable). Volume controls (selected models). Power button. Mute button and indicator light (selected models). Keyboard status lights: Caps Lock, Num Lock, 10. -
Page 7: Figure 2. Back View
Figure 2. Back View 15. AC adapter jack. 23. LAN port and indicators. 16. Parallel port (LPT1) (colored burgundy). 24. Modem port (selected models). 17. External monitor (VGA) port (colored blue). 25. IEEE 1394 connector (selected models). 18. S-video (TV out) port (colored yellow) 26. -
Page 8: Figure 3. Bottom View
Figure 3. Bottom View 32. Infrared port (selected models). 37. Docking port. 33. Battery. 38. Mini-PCI cover (no user- replaceable parts inside). 34. CD/DVD drive latch. 39. Hard disk drive retaining screws. 35. RAM cover. 36. Battery latch. zt1100/xz100 and xt1000 Series Product Information Troubleshooting and Self-Repair Guide... -
Page 9: Figure 4. Main Status Lights
Figure 4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is on standby. •... -
Page 10: Figure 5. Keyboard Status Lights
Figure 5. Keyboard Status Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The drive is active. Figure 6. Multimedia Buttons and Status Panel (selected models) MP3 player launch button. -
Page 11: Operating The Notebook
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode To enter this mode To turn on again Press the power button. Power mode status light is green. -
Page 12: Resetting The Notebook
(LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot device, and press Enter. If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility—see “Using the BIOS Configuration Utility”... -
Page 13: Hardware Specifications
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Dimensions: 13.3/14.1-in models: 318 × 273 × 35.8 mm (12.5 × 10.75 × 1.4 in). 15-in models: 330 × 278 × 37.5 mm (12.99 × 10.94 × 1.47 in). - Page 14 Input/Output 3 universal serial bus (USB) ports. 15-pin VGA video-out (blue) with DDC support. (Resolution up to 1600×1200×64K or 16M colors. Refresh rate of 60 to 100 Hz, depending on resolution and color depth.) RJ-45 LAN jack. 25-pin bi-directional high-speed ECP/EPP parallel (burgundy). S-video TV out (yellow) (selected models).
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Page 16: Troubleshooting And Diagnostics
This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). -
Page 17: Cd And Dvd Problems
(usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. The HP warranty does not cover the expense of correcting this situation. -
Page 18: Display Problems
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side. - Page 19 HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications,...
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Page 20: Floppy Disk Drive Problems
If you have display problems while using a simple port replicator or a CRT monitor • If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the notebook may not properly recognize the CRT when you restart the notebook, although its LCD display will be active. -
Page 21: Heat Problems
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebook’s temperature. If the notebook gets unusually warm •... -
Page 22: Lan Problems
If you can’t type the euro symbol • Hold Alt GR when you press the marked key. • The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active (Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad. •... -
Page 23: Memory Problems
If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards. •... - Page 24 • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook web site (www.hp.com/notebooks). • Run the modem diagnostics: 1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
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Page 25: One-Touch Button Problems
If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device. -
Page 26: Parallel And Usb Problems
• Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. -
Page 27: Pc Card (Pcmcia) Problems
Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about installing certain PC cards. • Make sure your notebook supports the problem PC card: check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested PC cards. •... -
Page 28: Power And Battery Problems
• If the notebook’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebook’s hard disk. Consider installing additional memory. - Page 29 You may need to periodically train the battery and calibrate the battery gauge. To do this, restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process requires four to five hours to complete, and you cannot use the notebook during this time.
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Page 30: Printing Problems
Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi). If an infrared printer doesn’t print •... -
Page 31: Standby And Resume Problems
If the notebook won’t boot from the floppy disk drive • Make sure the drive is installed correctly. • Make sure the floppy disk drive is selected as the boot device—see “Changing the Boot Device” on page 11. If the notebook takes a long time to resume •... - Page 32 If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. • Make sure your TCP/IP setup is correct for your network: click Start, Control Panel, Network and Internet Connections, Network Connections. Contact your system administrator for the correct settings.
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Page 33: Using The E-Diagtools Diagnostic Tests
12. Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C. 13. Exit. Press F3 and then any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. -
Page 34: Using The Bios Configuration Utility
1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: •... - Page 35 Components Menu Setting Description Default Keyboard Numlock Sets whether keyboard Num Lock is enabled at startup. Enabled LCD Display on/off Enables the LCD status panel. Enabled (selected models) LCD Display Date/Time Sets the format for displaying the date and time on the LCD mm/dd/yy (selected models) status panel.
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Page 36: Reinstalling And Updating Software
• On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You can use the Recovery CDs to reinstall the original factory software on your notebook’s hard disk. -
Page 37: Updating The Notebook Bios
Updating the Windows Drivers From time to time, HP releases updated versions of the drivers for your notebook. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your notebook running smoothly. -
Page 38: Removing And Replacing Parts
Removing and Replacing Parts This chapter shows how to remove and replace the notebook’s user-replaceable components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. -
Page 39: Removing The Battery
Removing the Battery Table 1. Battery Replacement Part Numbers Description Part Number Exchange Part Number Battery, LiIon 8-cell F3172-60901 Required Equipment • None. Removal Procedure • Slide the battery’s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. -
Page 40: Removing The Optical Drive Module
Removing the Optical Drive Module Table 2. Optical Drive Module Replacement Part Numbers Description Part Number Exchange Part Number Drive, DVD module F3377-60962 Drive, DVD/CD-RW Combo module F3377-60963 Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. -
Page 41: Removing The Hard Disk Drive
Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (20 GB, 9.5mm, Hitachi ATA100) 0950-4193 F3257-69105 Drive, hard disk (20,GB, 9.5mm, IBM [diablo] 0950-4163 F1660-69114 ATA100) Drive, hard disk (30 GB, 9.5mm, IBM [diablo] 0950-4162 F2072-69115 ATA100) -
Page 42: Figure 11. Removing The Hard Disk Tray
Screws, M2.5x4mm (2) Screws, M2.5x4mm (2) Figure 11. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the connector seats properly. -
Page 43: Removing The Mini-Pci Card
Removing the Mini-PCI Card Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Table 4. Mini-PCI Card Replacement Part Numbers Description Part Number Exchange Part Number PCA, mini-PCI (modem) F3377-60950 PCA, mini-PCI (modem/802.11) F3377-60951 Caution Provide proper grounding and handle the card only by its edges, or you could damage it through... -
Page 44: Figure 12. Removing The Mini-Pci Card
Figure 12. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. -
Page 45: Removing The Keyboard Cover
Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part Numbers Description Part Number Exchange Part Number Cover, keyboard, 15-in (with LED lens) F3379-60911 (zt1100/xz100 series only) Cover, keyboard, 15-in (with LED lens) F3433-60911 (xt1000 series only) Cover, keyboard (with LED lens) F3377-60924 (zt1100/xz100 series only) Cover, keyboard (without LED lens) -
Page 46: Figure 14. Removing The Keyboard Cover
6. Disconnect the keyboard cover switch cable from the motherboard, and remove the cover from the notebook. Figure 14. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case. -
Page 47: Removing The Keyboard
Removing the Keyboard Table 6. Keyboard Replacement Part Numbers Description Part Number Exchange Part Number Keyboard, US English (zt1100/xz100 series only) F3428-60901 Keyboard, French (zt1100/xz100 series only) F3428-60903 Keyboard, UK English (zt1100/xz100 series only) F3428-60902 Keyboard, Italian (xt1000 series only) F3428-60904 Keyboard, German (xt1000 series only) F3428-60911... -
Page 48: Figure 16. Disconnecting The Keyboard
5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. -
Page 49: Removing An Sdram Module
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit. Table 7. -
Page 50: Removing The System Sdram Module
Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 18. Installing an Expansion SDRAM Module Removing the System SDRAM Module Removal Procedure 1. -
Page 51: Removing The Speakers
Removing the Speakers Table 8. Speaker Replacement Part Numbers Description Part Number Exchange Part Number Kit, speakers (L/R) F3377-60942 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: •... -
Page 52: Removing The Fan
Removing the Fan Table 9. Fan Replacement Part Numbers Description Part Number Exchange Part Number Fan, heatsink F3377-60946 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: •... -
Page 53: Figure 21. Removing The Fan
Figure 21. Removing the Fan Reassembly Notes • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapped under or behind the fan. Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide... -
Page 54: Replacing Small Parts And Accessories
Replacing Small Parts and Accessories The following small parts are user-replaceable. Table 10. Replacing Small Parts Part Part Numbers Replacement Procedure Cover, mini-PCI Included in door kit On the bottom of the notebook, loosen the screw in the mini-PCI F3377-60933 cover (the cover retains the screw) and remove the cover. -
Page 56: Reference Information
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. - Page 57 4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer.