Checking For Customer Abuse - HP Compaq Evo N1010v Series Service Manual

Checking for Customer Abuse

Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•
If the shipping box is seriously damaged, customer abuse cannot be declared.
•
If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
•
If the notebook shows any of the following, customer abuse is declared:
Missing parts
Broken plastic parts
Parts not original to the notebook
Damaged or missing keys on the keyboard
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
NOTE: Parts damaged by customer abuse are not covered by the warranty.
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