HP Pavilion zt1100 Service Manual
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HP Pavilion zt1100 Service Manual

HP Pavilion zt1100 Service Manual

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HP Pavilion zt1100/xz100
Omnibook xt1000
Service Manual

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Summary of Contents for HP Pavilion zt1100

  • Page 1 HP Pavilion zt1100/xz100 Omnibook xt1000 Service Manual...
  • Page 2 U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 3: Table Of Contents

    Removing the Top Case (HP Authorized Service Providers Only) ..........2-27 Removing the Hinge Saddles (HP Authorized Service Providers Only) ........2-30 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only).....2-32 Reinstalling the Motherboard ....................2-34 Replacing the Bottom Case ....................2-35 Removing Notebook Components (HP Authorized Service Providers Only) ......2-37...
  • Page 4 Figure 2-26. Example of Serial Number Label .................. 2-36 Figure 3-1. Basic Troubleshooting Steps ..................... 3-2 Figure 3-2. e-Diagtools Screens — Basic and Advanced ..............3-22 Figure 3-3. Parallel Loopback Connector ..................3-24 Figure 4-1. Exploded View........................4-2 HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 5 Table 1-1. Pavilion zt1100/xz100 and Omnibook xt1000 Series Models..........1-1 Table 1-2. Activating Power Modes ....................1-6 Table 1-3. Fn Hot Keys ........................1-8 Table 1-4. Pavilion zt1100/xz100 and Omnibook xt1000 Series Hardware Specifications ....1-11 Table 1-5. Pavilion zt1100/xz100 and Omnibook xt1000 Series Accessories........1-13 Table 1-6. Functional Structure......................1-15 Table 2-1.
  • Page 6 Introduction This manual provides reference information for servicing HP Pavilion zt1100/xz100 and Omnibook xt1000 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks.

  • Page 7: Product Information

    Product Information The HP Pavilion zt1100/xz100 and Omnibook xt1000 series are reliable notebook computers for the budget-minded user—whether at school, at home, or as part of a growing business—who wants a thin, light notebook that will meet basic mobile computing needs.

  • Page 8: Technology Codes

    To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.

  • Page 9: Features

    4. Touch pad/scroll pad on-off button (with on-off 11. CD/DVD eject button. indicators on either side). 12. Speaker (one on each side). 5. Left and right click buttons. 13. Latch. 6. Touch pad. 14. Built-in microphone. 7. Scroll pad HP Pavilion zt1100/xz100 Omnibook xt1000 Product Information...

  • Page 10: Figure 1-2. Back View

    29. Wireless on-off button and indicator light external microphone jack (colored pink). (selected models). 21. Reset switch. 30. Universal serial bus (USB) port. 22. Kensington lock slot (security connector). 31. Headphone jack (colored lime green). Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 11: Figure 1-3. Bottom View

    Figure 1-3. Bottom View 32. Infrared port (selected models). 36. Battery latch. 33. Battery. 37. Docking port. 34. CD/DVD drive latch. 38. Mini-PCI cover. 35. Expansion SDRAM cover. 39. Hard disk drive retaining screws. HP Pavilion zt1100/xz100 Omnibook xt1000 Product Information...

  • Page 12: Operation

    Saves maximum power. press and hold the power button At startup, resets everything, and starts a new for four seconds (only if the Start session. menu procedure doesn’t work). Power mode status light is off. Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 13: Checking The Notebook's Status

    • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is connected and the battery has a fault. • Off: the AC adapter is not connected or the battery is missing. HP Pavilion zt1100/xz100 Omnibook xt1000 Product Information...

  • Page 14: Using Fn Hot Keys

    Increases the volume (and turns audio on if muted). Fn+Page Down Decreases the volume. Fn+Backspace Toggles the mute function on and off. Fn+any One-Touch Toggles the One-Touch button LEDs on and off (selected models). button Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 15: Resetting The Notebook

    Note To boot from a CD or DVD, insert a bootable CD (such as the Recovery CDs) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device. HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 16: Using The Cd Or Dvd Player (Selected Models)

    1. MP3 player launch button. 5. Status panel. 2. Previous track button. 6. Play/Pause button. 3. Next track button. 7. Stop button. 4. Status panel button. 8. Multimedia power switch and indicator light. 1-10 Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 17: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-4. Pavilion zt1100/xz100 and Omnibook xt1000 Series Hardware Specifications...
  • Page 18 Display controller: S3 Savage 4 in North Bridge. Audio controller: VIA/Realtek ALC201 AC97 Codec. CD player controller: O2 OZ-163. LAN: Realtek RTL8100L. CardBus controller: ENE 1410. Keyboard/embedded controller: National NS87591. Super I/O: in South Bridge. 1-12 Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 19: Table 1-5. Pavilion Zt1100/Xz100 And Omnibook Xt1000 Series Accessories

    Table 1-5. Pavilion zt1100/xz100 and Omnibook xt1000 Series Accessories Accessory Description New Accessories F3172A Standard LiIon Battery F3491A CD-RW Upgrade Module F3492A DVD Upgrade Module F3493A CD-RW/DVD Combo Drive F3494A Simple Port Replicator Tested Cross-Platform Accessories D9510B USB Floppy Disk Drive Module...

  • Page 20: Internal Design

    Motherboard PCA touch/scroll pads, CD/DVD drive click buttons, CD player, IR (optional) PCMCIA PCMCIA card SDRAM modules socket Volume control Hard disk drive Bluetooth USB PCA Battery Keyboard Figure 1-8. Replaceable Module Diagram 1-14 Product Information HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 21: Table 1-6. Functional Structure

    I/O controller. Mini-PCI PCA Radio PCA circuitry. Bluetooth PCA Radio PCA circuitry. USB PCA On-off button, indicator light. Docking Motherboard Docking logic, docking connector. Motherboard PC card controller, PC card connector. PC card HP Pavilion zt1100/xz100 Omnibook xt1000 Product Information 1-15...

  • Page 23: Removal And Replacement

    Symbols like this are used throughout this chapter to show approximate full-size screw outlines. Use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 24: Disassembly Flowchart

    B • I/O PCA Hinge saddles • Volume control PCA • Docking doors Motherboard or • PCMCIA doors bottom case • PCMCIA socket Figure 2-1. Disassembly Flow Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 25: Table 2-2. Required Equipment

    Small flat-blade screwdriver. Table 2-3. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 3.0 – 3.5 2.6 – 3.0 NOTES HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 26: Removing The Battery (User-Replaceable)

    Figure 2-2. Removing the Battery Reassembly Notes • Insert the front end of the battery into the battery compartment, then press the back end in until the battery clicks into place. Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 27: Removing A Plug-In Module (User-Replaceable)

    Required Equipment • None. Removal Procedure • Slide the module release latch in the direction shown by the arrow on the latch, and remove the module. Figure 2-3. Releasing the Plug-in Module HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 28: Removing The Hard Disk Drive (User-Replaceable)

    Figure 2-4. Removing the Hard Disk Drive 3. Carefully pull the hard drive out of the notebook. 4. Remove all four screws from the hard drive tray and drive case, then lift the drive out of the tray. Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 29: Figure 2-5. Removing The Hard Disk Tray

    Important If you are installing a new hard disk drive, install the factory software and operating system on the drive before loading any additional software—see “Recovering and Reinstalling Software,” below. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 30: Recovering And Reinstalling Software

    Recovering and Reinstalling Software Use the Recovery CDs to reinstall the original factory software and operating system. The Recovery CDs also provide all HP notebook–specific Windows drivers, which are available in the following locations: • On the hard drive, under c:\hp\drivers.

  • Page 31: Removing The Keyboard Cover (User-Replaceable)

    5. Carefully lift the cover to unsnap the latches above the center One-Touch button and the F1 key, then lift the cover about an inch off of the notebook. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 32: Figure 2-7. Removing The Keyboard Cover

    Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook’s case. Fit the hinge covers over the hinges, and gently press the cover into place. 2-10 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 33: Removing The Keyboard (User-Replaceable)

    4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-11...

  • Page 34: Figure 2-9. Disconnecting The Keyboard

    Lay the keyboard face down on the top case, forward of its normal position, and reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. 2-12 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 35: Removing An Sdram Module (User-Replaceable)

    3. Press outward to release the latches at the sides of the SDRAM module (so that the free edge of the module pops up), then pull the module out of the connector. Figure 2-10. Removing an Expansion SDRAM Module HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-13...

  • Page 36: Removing The System Sdram Module

    Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. 2-14 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 37: Replacing Small Parts (User-Replaceable)

    Feet, rubber Included in Insert a small flat-blade screwdriver under the foot and pry it loose. feet/cover kit To replace, firmly press the adhesive side of the foot into the recess. F3377-60967 HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-15...

  • Page 38: Removing The Mini-Pci Card (Hp Authorized Service Providers Only)

    3. Press outward to release the latches at the sides of the card, and carefully lift its free edge up. 4. Disconnect the cable(s) from the card. 5. Gently pull the card out of its connector. 2-16 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 39: Figure 2-13. Removing The Mini-Pci Card

    Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 40: Removing The Display Assembly (Hp Authorized Service Providers Only)

    7. If present, disconnect the wireless cables near the right display hinge. 8. Remove the retaining screws from the lugs just below the display hinges. 9. Lift the display off of the notebook. 2-18 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 41: Figure 2-15. Removing The Display (2)

    Make sure the tabs on the left side of the left speaker fit between the corresponding tabs in the bottom case, and the speaker wires fit through their notch in the bottom case. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement...

  • Page 42: Removing Display Assembly Components (Hp Authorized Service Providers Only)

    7. If present, remove both retaining screws from the Bluetooth or 802.11b antenna, and remove the antenna from the display. 2-20 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 43: Figure 2-16. Removing Display Assembly Components

    • The rounded screw covers go on the screws at the top of the display bezel, and the flat covers go on the screws at the bottom of the bezel. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-21...

  • Page 44: Removing The Fan And Heatsink (Hp Authorized Service Providers Only)

    Do not spin the fan blades with your finger, or you could damage the fan’s bearings. 7. Remove the heatsink’s four retaining screws (with springs attached). 8. Lift the heatsink out of the notebook. 2-22 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 45: Figure 2-17. Removing The Fan And Heatsink

    (with springs) (4) Screws, M2.5x6mm (2) Figure 2-17. Removing the Fan and Heatsink Caution Be careful not to touch the upper surface of the CPU module, or you could damage it. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-23...

  • Page 46: Figure 2-18. Installing A New Thermal Pad

    Make sure the upper surface of the heatsink is clean, and install a new thermal pad. Be careful not to scratch the upper surface of the pad, and make sure the pad lies flat on the heatsink. Figure 2-18. Installing a New Thermal Pad 2-24 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 47: Removing The Cpu Module (Hp Authorized Service Providers Only)

    OPEN position. (The CPU socket moves slightly to the left when this happens.) Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-25...

  • Page 48: Figure 2-19. Removing The Cpu Module

    Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.) 2-26 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 49: Removing The Top Case (Hp Authorized Service Providers Only)

    Display assembly (page 2-18). 3. Remove the retaining screws from the bottom of the notebook. 4. Remove the screws from just inside the hard disk drive compartment, and just inside the plug-in module compartment. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-27...

  • Page 50: Figure 2-20. Removing The Top Case Retaining Screws

    10. Carefully lift the top case forward and off of the notebook. 11. Disconnect the volume control PCA cable from the motherboard (if present). 2-28 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 51: Figure 2-21. Removing The Top Case

    Make sure the touch pad cable and CD player PCA cable are securely connected. • If present, reinsert the wireless cables into their slot in the top case. • Make sure the tabs along the edges of the case snap shut. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-29...

  • Page 52: Removing The Hinge Saddles (Hp Authorized Service Providers Only)

    3. Remove the two retaining screws from the right hinge saddle, and lift the hinge saddle out of the notebook. 4. Remove the three retaining screws from the left hinge saddle, and lift the hinge saddle out of the notebook. 2-30 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 53: Figure 2-22. Removing The Hinge Saddles

    Make sure the posts on the underside of the hinge saddles line up with the openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-31...

  • Page 54: Removing The Motherboard Or Bottom Case (Hp Authorized Service Providers Only)

    1. Exit Windows and boot to a DOS prompt. 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to the \hp\drivers\hputils directory and type the prompt. • Otherwise, copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook.

  • Page 55: Figure 2-23. Removing The Motherboard

    Figure 2-23. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-34. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-35. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-33...

  • Page 56: Reinstalling The Motherboard

    If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it (see page vi). 2-34...

  • Page 57: Replacing The Bottom Case

    3. If you need to install or replace the docking doors or PCMCIA doors, refer to the figures below. Figure 2-24. Installing the Docking Doors Figure 2-25. Installing the PCMCIA Doors HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-35...

  • Page 58: Figure 2-26. Example Of Serial Number Label

    Partnership web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location.

  • Page 59: Removing Notebook Components (Hp Authorized Service Providers Only)

    SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18). Fan and heatsink (page 2-22). CPU module (page 2-25). Top case (page 2-27). Hinge saddles (page 2-30). Motherboard (page 2-32). HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-37...
  • Page 60 Display assembly the PCA is set securely on its connector. (page 2-18). Top case (page 2-27). Hinge saddle, left (page 2-30). 2-38 Removal and Replacement HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 61 Tray, hard disk drive See page 2-7. HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replacement 2-39...

  • Page 63: Troubleshooting And Diagnostics

    Suggestions for troubleshooting (page 3-5). • Diagnostic tools …Ã e-Diagtools diagnostic program (page 3-22). …Ã Power-on self-test (page 3-25). …Ã Sycard PCCtest 450 PC Card (page 3-26). …Ã BIOS configuration utility (page 3-27). HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics...

  • Page 64: Troubleshooting

    Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 65: Checking For Customer Abuse

    Damaged or missing keys on the keyboard. Table 3-2 on page 3-5 includes additional criteria for determining customer abuse to specific parts of the unit. Important Parts damaged by customer abuse are not covered by the warranty. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics...

  • Page 66: Troubleshooting The Problem

    –and– • Function Tests. Run tests that check the repaired function, such as in the e-Diagtools diagnostic program (page 3-22). –and– • Failed Tests. Run any other tests that failed during troubleshooting. Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 67: Suggestions For Troubleshooting

    Sluggish startup or Check disk using Tools tab in Hard drive. Use suggestions shown at shutdown. disk’s Properties sheet, and left. use Disk Defragmenter to optimize hard drive. Delete temporary and unneeded files. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics...
  • Page 68 Notebook beeps repeatedly Battery. when battery is low. Connect AC adapter or replace battery. Notebook turns off Battery is probably extremely Battery. immediately after low. Connect AC adapter or turning on. replace battery. Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 69 PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics...
  • Page 70 Never. Notebook with Disable Bluetooth. If Bluetooth won’t Bluetooth device is enter standby or transmitting, notebook may hibernation. not be able to enter standby or hibernation. Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 71 Cannot switch to TV Fn+F5 switches only display by pressing between internal LCD and Fn+F5 external display connected to VGA port, and will not switch to TV display connected to TV output port. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics...
  • Page 72 Hard disk makes Back up drive immediately. Depends on source of buzzing or whining noise. Check hard drive installation. noise. Check for alternate noise sources, such as PCMCIA drive or fan. 3-10 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 73 (usually no more than four). When this limit is reached, the last change is hard-coded on the DVD drive, and is permanent. Refer to the DVD player software help for details. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-11...
  • Page 74 Motherboard. Embedded numeric Press Fn+F8 to activate Keyboard. keypad does not numeric keypad, and Lock Motherboard. work. key to turn on number lock. Avoid touching touch pad while booting or resuming. 3-12 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 75 PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vi). HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-13...
  • Page 76 Control Panel, disable option that waits for dial tone. Phone message recording services provided by phone companies use “broken dial tone” to indicate waiting message. This can prevent notebook from detecting dial tone. 3-14 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 77 PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Download latest modem driver from technical support area of HP notebook web site (see page vi). Modem dials Check number you entered, incorrectly. including digits required for outside access or long distance.
  • Page 78 Make sure printer is on. Cable. Make sure printer cable is Motherboard. securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use print troubleshooter in Windows Help. 3-16 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 79 Notebook stops If using a TCP/IP network responding after with no DHCP server, long booting delay can occur at startup because DHCP is enabled. Contact network administrator for proper TCP/IP configuration. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-17...
  • Page 80 Make sure wireless PCA and antenna are installed properly. Notebook with Disable Bluetooth. If Bluetooth won’t Bluetooth device is enter standby or transmitting, notebook may hibernation. not be able to enter standby or hibernation. 3-18 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 81 Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-19...
  • Page 82 (as indicated by notebook’s hard disk drive access light) while notebook appears to be paused or running slowly, consider installing additional SDRAM. Check available free disk space. Delete temporary and unneeded files. 3-20 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 83 Games and other programs that drive CPU usage toward 100% can contribute, as can charging battery. Clock loses time. Plug in AC adapter for 24 Motherboard. hours to charge CMOS battery. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-21...

  • Page 84: Diagnostic Tools

    The notebook restarts when you exit the program so drivers can be loaded. Updating e-Diagtools You can download the latest version of e-Diagtools from the HP Notebook web site (see page vi). Follow the instructions included with the new version.
  • Page 85 Running e-Diagtools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press Enter to run e-DiagTools. 4. The first time you run the program, you are prompted to select the language for the program.

  • Page 86: Figure 3-3. Parallel Loopback Connector

    Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. Consider these suggestions in combination with other troubleshooting information in servicing the notebook. 3-24 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 87: Power-On Self-Test

    Keyboard fails to respond or no keyboard is connected. (None) CMOS FAILURE - RUN SCU CMOS data error, probably due to loss of battery power. (None) CMOS CHECKSUM INVALID - RUN SCU CMOS checksum error. HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-25...

  • Page 88: Sycard Pcctest 450/460 Cardbus Card (Optional)

    Table 3-4. Sycard PCCtest Commands Slot PCMCIA PC Card (16-bit) test CardBus (32-bit) test (PC Card configuration header) (CardBus configuration header) Upper zt1100/xz100/xt1000 (technology code IB) Lower PCT450 -bc1b -0 -v TESTCB -b92b -0 –v 3-26 Troubleshooting and Diagnostics HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 89: Bios Configuration Utility

    Running the BIOS configuration utility 1. Restart the notebook. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: •...
  • Page 90 Does not affect password, date, or time changes. Updating the Notebook’s BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance the capabilities of your system. Check the HP Business Support web site (www.hp.com/go/bizsupport). Installation utilities and instructions will be provided with the updates. 3-28...

  • Page 91: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the notebook, and lists of replaceable parts: HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts...

  • Page 92: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 93: Table 4-1. Replaceable Parts For The Pavilion Zt1100/Xz100 Series

    Table 4-1. Replaceable Parts for the Pavilion zt1100/xz100 Series Description Part Number Exchange User- Part Number Repl. Display, 14-in XGA F3377-60971 F3377-69071 Display, 14-in XGA (with Bluetooth) F3377-60974 F3377-69074 Display, 14-in XGA (with wireless) F3377-60977 F3377-69077 Display, 15-in SXGA+ F3379-60973...
  • Page 94 Kit, rubber feet/LCD screw covers (includes F3377-60967 covers for all display sizes) Label kit, Pavilion base F3377-60980 Label, Pavilion zt1000 F3377-60983 Label, Win XP Home POD COA N09-00319 Overlay, serial label 7121-7525 PCA, inverter F3377-60921 Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000...

  • Page 95: Table 4-2. Replaceable Parts For The Omnibook Xt1000 Series

    Drive, hard disk (30 GB, 9.5mm, Hitachi 0950-4168 F3257-69106 ATA100) Keyboard, Italian F3428-60904 Keyboard, German F3428-60911 Keyboard, Spanish F3428-60905 Keyboard, Swiss F3428-60908 Cover, keyboard, 15-in (with LED lens) F3433-60911 Cover, keyboard (without LED lens) F3377-60925 HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts...
  • Page 96 F3492-12001 Kit, rubber feet/LCD screw covers (includes F3377-60967 covers for all display sizes) Label kit, Omnibook base F3427-60914 Label, Omnibook xt1000 F3427-60915 Label, Omnibook xt1000s F3427-60916 Label, Win XP Home POD COA N09-00319 Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000...
  • Page 97 FRUs) Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 (X16) Module, SDRAM, 256 MB, PC133 SODIMM X16 1818-8635 Module, SDRAM, 512 MB, PC133 SODIMM 1818-8604 F2298-69001 (X8) Thermal pad, CPU F3377-60945 HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts...

  • Page 99: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 100: Hewlett-Packard Display Quality Statement

    TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 101: Table 5-1. Tft Lcd Guidelines (14.1/15.0-In Xga)

    A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size. HP Pavilion zt1100/xz100 Omnibook xt1000 Reference Information...
  • Page 104 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Ã...

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