Appendix A: Miscellaneous; Error Messages - Avaya IP Office 3.2 Installation Manual

Appendix A: Miscellaneous

Error Messages

The 4600 Series H.323 IP phones issue error messages in English only.
• Checksum error:
Downloaded application file was not downloaded or saved correctly. The phone automatically
resets and attempts to re-initialize.
•
DHCP: CONFLICT:
At least one of the IP addresses offered by the DHCP server conflicts with another address.
Review DHCP server administration to identify duplicate IP addresses.
•
Failed to set phone IP address:
The IP phone was originally installed on one switch with Static Addressing and has subsequently
been installed on another switch with an active DHCP server assigning dynamic IP addresses.
Reset the phone.
• File too large cannot save file:
The phone does not have sufficient room to store the downloaded file. Verify the proper filename
is administered in the TFTP script file and that the proper application file is located in the
appropriate location on the TFTP server.
• Hardware failure:
Hardware failure prevented downloading of application file. Replace the phone.
• IP Address in use by another:
The phone has detected an IP address conflict. Verify administration to identify duplicate IP
addresses.
• No Ethernet:
When first plugged in, the IP phone is unable to communicate with the Ethernet. Verify the
connection to the Ethernet jack, verify the jack is Category 5, verify power is applied on the LAN
to that jack, etc.
• No file server address:
The TFTP server IP address in the IP phone's memory is all zeroes. Depending on the specific
requirements of your network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the TFTP server, or administer the phone locally using
the ADDR option.
• Resetting on URQ:
Restarting following a reboot of the IP Office Unit.
•
System busy:
The resource being called upon should be checked for its availability. If it appears operational
and properly linked to the network, verify addressing is accurate and a communication path exists
in both directions between the phone and the resource.
• Timeout Error:
Protocol timeout error. Retry. If failure continues, check network congestion, addresses, etc. to
identify cause of timeout.
• TFTP Error:
Request for file from TFTP server timed out. Check that IP Office Manager or the indicated TFTP
source within the IP Office configuration are running and that the 4600 Series phone software
files are available.
• Wrong Set Type:
Another device is already assigned to the extension number of the IP phone.
Phone Installation Guide
IP Office 3.2 15-601042 Issue 11e (27th June 2006)
Page 27