Appendix A: Miscellaneous; Error Messages - Avaya 4600 Series Installation Manual

Appendix A: Miscellaneous

Error Messages

The 4600 Series H.323 IP Phones issue error messages in English only.
• Checksum error:
Downloaded application file was not downloaded or saved correctly. The telephone automatically
resets and attempts to re-initialize.
•
DHCP: CONFLICT:
At least one of the IP address offered by the DHCP server conflicts with another address. Review
DHCP server administration to identify duplicate IP addresses.
•
Failed to set phone IP address:
The Avaya IP phone was originally installed on one switch with Static Addressing, and has
subsequently been installed on another switch with an active DHCP server assigning dynamic IP
addresses. Reset the telephone.
• File too large Cannot save file:
The telephone does not have sufficient room to store the downloaded file. Verify the proper
filename is administered in the TFTP script file, and that the proper application file is located in
the appropriate location on the TFTP server.
• Hardware failure:
Hardware failure prevented downloading of application file. Replace telephone.
• IP Address in use by another:
The telephone has detected an IP address conflict. Verify administration to identify duplicate IP
addresses.
• No Ethernet:
When first plugged in, the IP Telephone is unable to communicate with the Ethernet. Verify the
connection to the Ethernet jack, verify the jack is Category 5, verify power is applied on the LAN
to that jack, etc.
• No file server address:
The TFTP server IP address in the IP telephone's memory is all zeroes. Depending on the
specific requirements of your network, this may not be an error. If appropriate, either administer
the DHCP server with the proper address of the TFTP server, or administer the telephone locally
using the ADDR option.
• Resetting on URQ:
Restarting following a reboot of the IP Office Control Unit.
•
System busy:
The resource being called upon should be checked for its availability. If it appears operational
and properly linked to the network, verify addressing is accurate and a communication path exists
in both directions between the telephone and the resource.
• Timeout Error:
Protocol timeout error. Retry. If failure continues, check network congestion, addresses, etc. to
identify cause of timeout.
• TFTP Error:
Request for file from TFTP server timed out. Check that IP Office Manager or the indicated TFTP
source within the IP Office configuration are running and that the 4600 Series phone software
files are available.
• Wrong Set Type:
Another device is already assigned to the extension number of the IP phone.
IP Phone Installation
IP Office 3.1 Issue 11c (14th September 2005)
Page 31