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Table of Contents
Troubleshooting
Related Manuals for Avaya 03-600759
Summary of Contents for Avaya 03-600759
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Page 1: User Guide
4601 IP Telephone User Guide 16-300043 Issue 3 April 2006... - Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...
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Page 3: Table Of Contents
About This Guide ......Overview ........Intended Audience. - Page 4 Contents Chapter 3: Telephone Management and Troubleshooting ..Introduction ........Interpreting Ringer Tones .
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Page 5: About This Guide
About This Guide Overview This guide covers how to use your new 4601 IP Telephone. The 4601 is simple to use while offering some of the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. -
Page 6: Document Organization
About This Guide Document Organization This guide contains the following chapters: Chapter 1: Introducing Your 4601 IP Telephone Chapter 2: Using Your 4601 IP Telephone Chapter 3: Telephone Management and Troubleshooting Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. -
Page 7: Typographic Conventions
For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator Guide” (Document Number 555-233-507). Standard telephone features are described in the Overview for Avaya Communication Manager (Document Number 555-233-767). - Page 8 About This Guide 8 4601 IP Telephone User Guide...
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Page 9: Chapter 1: Introducing Your 4601 Ip Telephone
Chapter 1: Introducing Your 4601 IP Telephone Introduction This chapter introduces you to the layout of the 4601 IP Telephone. It provides a description for each functional button and other phone characteristics. The 4601 IP Telephone The 4601 IP Telephone has two Line (Call Appearance) buttons and eight dedicated Feature buttons. - Page 10 Introducing Your 4601 IP Telephone Figure 1: 4601 IP Telephone 10 4601 IP Telephone User Guide...
- Page 11 Table 1: 4601 IP Telephone Button/Feature Descriptions Callout Button/ Number Feature Name Message Waiting Lamp Line buttons Line Active/ Inactive LED Indicator Hold Messages Button Message Waiting Lamp Volume Control Numeric (Dialing) Pad Button/Feature Description When steadily lit, both this LED and the LED next to the Messages button indicate you have a message waiting on your voice messaging system.
- Page 12 Introducing Your 4601 IP Telephone Table 1: 4601 IP Telephone Button/Feature Descriptions (continued) Callout Button/ Number Feature Name Transfer Conference Drop Redial 12 4601 IP Telephone User Guide Button/Feature Description Transfers a call to another phone. Allows you to conference additional parties in to an active call. With the phone on-hook, also used to select a personal ringing pattern.
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Page 13: Chapter 2: Using Your 4601 Ip Telephone
Chapter 2: Using Your 4601 IP Telephone Introduction This chapter covers making calls, receiving calls, and using call handling features. You can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conference, Drop, Hold, Redial, and Transfer. -
Page 14: Receiving Calls
Using Your 4601 IP Telephone Receiving Calls To receive a call, simply pick up the handset and talk. If two calls come in at once, select one of the Line buttons. You can then place that call on Hold, if desired, and press the other Line button to retrieve that call. Call Handling Features The features described in this section are available while calls are in progress. -
Page 15: Hold
Hold The Hold feature puts a call on hold until you return to it. Placing a call on hold Press the Hold ( The Call Appearance Line indicator flashes to indicate the call is on hold. Returning to the held call Press the Line button of the held call. -
Page 16: Retrieving A Voice Mail Message
Using Your 4601 IP Telephone Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox, the red Message Indicators at the top middle of the phone and to the left of the Message button illuminate. To retrieve your voice mail, press the Messages ( pad. -
Page 17: Registering The Phone
Registering the Phone If this is the first time you are using your 4601 IP Telephone, you may be required to register the phone with the call server. Alternately, in the rare instance that your phone has been logged off, the phone is no longer connected to the call server. - Page 18 Using Your 4601 IP Telephone 18 4601 IP Telephone User Guide...
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Page 19: Chapter 3: Telephone Management And Troubleshooting
Chapter 3: Telephone Management and Troubleshooting Introduction The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: Interpreting the different ringer tones you hear. ● Interpreting the telephone’s LED prompts. ● Personalizing your phone’s ringing pattern. ● Testing your telephone to be sure it is operating correctly. - Page 20 Telephone Management and Troubleshooting Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the Handset (receiver) or the Speaker. Ringing (Incoming) Tones 1 Ring -------- 2 Rings ------- ------- 3 Rings ------ ------ ------ Half Ring (ring-ping) --- Feedback (Handset) Tones Busy --- --- --- Call Waiting Ringback Tone ---_...
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Page 21: Interpreting Led Prompts
Interpreting LED Prompts Since there is no display, the 4601 uses its LEDs to indicate error, wait, data entry, and other conditions. Use the following table to interpret and understand the phone’s LED signals. If This LED Is Doing This Message Waiting Flashing on indicator at the top... - Page 22 Telephone Management and Troubleshooting If This LED Is Doing This Call Appearance Winking one Line b’s indicator or more times Call Appearance Fluttering 5 Line a or b’s times indicator Call Appearance Winking Line a or b’s or fluttering indicator Illuminated but not flashing,...
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Page 23: Personalizing Your Telephone's Ringing Pattern
Personalizing Your Telephone's Ringing Pattern The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns. Selecting a Personalized Ringing Pattern To select a personalized ringing patter: 1. With the phone on-hook, press the Conference ( The current ringing pattern sounds twice followed by a confirmation tone. -
Page 24: Testing Your Phone
Telephone Management and Troubleshooting Testing Your Phone The Test feature lets you verify that your telephone's LEDs are operating properly. Testing the Telephone's LEDs To test the telephone’s LEDs: 1. With the telephone idle (on-hook), press and release the Hold ( sequence: 8 3 7 8 #. - Page 25 A feature does not work as indicated in the User Guide (for example, the Message button doesn’t operate as described) All other IP phone problems Suggested Solution (continued) Contact your System Administrator. Various potential network problems may be causing the problem.
- Page 26 Telephone Management and Troubleshooting 26 4601 IP Telephone User Guide...
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Page 27: Index
Index Numerical 4601 IP Telephone ....About the ... . Button/Feature descriptions Determining the extension number . - Page 28 Index ....Telephone Logoff Telephone management and troubleshooting ... . Testing the telephone’s LEDs .