Placing Calls On Hold; Entering A Hookflash; Transferring Calls; Transferring Calls To Other Extensions - Mitel 8568 Getting Started Manual

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Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.
To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
2. Hang up or place another call.
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on

Transferring Calls to Other Extensions

To transfer a call to another extension:
1. While on the call, press
2. Do one of the following:
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Individual Hold: Places an internal or external call on hold at your telephone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any telephone that indicates a flashing Call button for the call, including the
telephone that placed it on hold.
(Hold). ENTER EXTENSION NUMBER appears.
(Special), and then dial 335. ENTER EXTENSION NUMBER appears.
Press
(Hold), and then lift the handset or press
HOLDING appears.
While off-hook, press
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
Hang up to transfer the call and disconnect the call from your telephone.
If your system administrator has enabled Transfer-on-Connect for your
telephone, you are automatically connected to calls transferred to your
NOTE
extension after the transferring party hangs up. If this option is turned
off, you must press a Call button to answer calls transferred to your
extension.
(Special), and then dial 330 or press the FLASH menu button.
page 36
(Transfer), and then enter the extension number.
Mitel
®
8568 Telephone User Guide – Issue 1, November 2009
(Speaker). <Caller> WAS
for more information.

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