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Mitel MiVoice Office 250 User Manual

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MiVoice Office 250
MITEL 8568 TELEPHONE USER GUIDE
Release 6.2

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Summary of Contents for Mitel MiVoice Office 250

  • Page 1 MiVoice Office 250 MITEL 8568 TELEPHONE USER GUIDE Release 6.2...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Mitel 8528 Telephone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features.
  • Page 4 2. Enter the extension number, or press the then hang up. Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the phone number. Page iv Mitel ® 8528 Telephone User Guide – Release 6.1, June 2016...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8528 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
  • Page 6 (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 7 (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information. When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.
  • Page 8 The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors.  The handset supplied with the telephone is not certified for use with any other telephone. Use of the handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.
  • Page 9 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 11: Table Of Contents

    Activating Door Relay ............21 Page xi Mitel ®...
  • Page 12 Manual Call Forwarding ............36 Page xii Mitel ®...
  • Page 13 Canceling Messages Left at Other Extensions ........56 Page xiii Mitel ®...
  • Page 14 Troubleshooting Tips ............68 Index Page xiv Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 15: Getting Started

    Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel 8528 Telephone on MiVoice Office 250. The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 16: About Your Telephone

    1 – Handset 5 – Dialpad buttons 2 – Display 6 – Programmable buttons 3 – Ring/Message Indicator 7 – External speaker 4 – Feature buttons Page 2 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 17: Telephone Feature Descriptions

    See “Listening to Background Music” page 12 for more information about background music. The 8528 Telephone uses enhanced speakerphone (both parties cannot talk at the NOTE same time). Page 3 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 18: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 4 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 19: Programmable Buttons

    The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash on and off, and the display shows that an upgrade is in process. Do not unplug the telephone during the upgrade. Page 5 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 20: Telephone Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 6 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 21: Headset Instructions

    Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution.

  • Page 23: Personalizing Your Telephone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 9 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 24: Installing Designation Cards

    Snap the lens tightly into place by applying pressure to both the middle and top of the lens. Secure the option module using the screw from step 1. Fixed Mylar designation card Lens Option module Page 10 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 25: Changing Volume Levels

    Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. To save the setting, press # or (Speaker). Page 11 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 26: Listening To Background Music

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 12 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 27: Using The Dialpad Buttons To Enter Characters

    (Message) to switch to Numeric Mode. 5. Press (Transfer) to enter a space. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 13 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 28 Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 14 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 29 Personalizing Your Telephone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 15 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 30: Using Programmable Buttons

    You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. Page 16 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 31: Default Access Codes

    ACD Agent – Log In ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject Agent Help – Request Page 17 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 32 Headset – On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Page 18 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 33 System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 19 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 34: Viewing Button Assignments

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Page 20 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 35: Activating Door Relay

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 21 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 37: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Page 23 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 38: Redirecting Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 39: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 25 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 40: Placing External Calls

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: With or without the handset lifted, press REDIAL. The system automatically selects a line and dials the number. Page 26 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 41: Using Speed Dial

    # to select the bin and dial the number. You can also use a Station Speed Dial button assigned to the number NOTE you are dialing. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page Page 27 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 42: Deleting Station Speed-Dial Entries

    4. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 28 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 43: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Page 29 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 44: Using Account Codes

    This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 30 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 45: Call Features

    While on a call, press Mute on. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press Mute again to unmute the microphone. Page 31 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 46: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330. Page 32 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 47: Transferring Calls

    While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination. Page 33 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 48: Using Group Call Pick-Up

    NOTE your phone. If pick-up groups have already been configured, you can use the User Web Portal (if enabled) to provision the required buttons on your phone. Page 34 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 49: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 35 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 50: Forwarding Calls

    Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 36 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 51: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 37 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 52: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 38 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 53: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 39 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 54: Placing Ad Hoc Conference Calls

    Press the flashing Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. The traditional conferencing feature that has always been available on MiVoice Office 250 has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 42).

  • Page 55: Ending A Conference And Placing All Parties On Hold

    Press the Conf button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable Call button for external parties. Page 41 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 56: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 42 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 57: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 43 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 58: Using Record-A-Call

    LISTEN ON appears, and you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 44 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 59: Using Call Logging

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 45 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 60: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 46 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 61: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 47 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 62: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (telephone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 63: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 49 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 64: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 50 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 65: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 51 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 66: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 67: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 53 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 68: Changing The Station Passcode

    Changing the Station Passcode You can use Remote Programming to change the station (telephone) passcode. To change the station passcode using Remote Programming: 1. Do one of the following:  Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.

  • Page 69: Messages

     Voice messages: System voice mail messages. Because a variety of voice mail products work with MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the...

  • Page 70: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press (Message). MSG <message information> appears. 2. Press to delete the displayed message. Page 56 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 71: Using Do-Not-Disturb (Dnd)

    Dialpad Buttons to Enter Characters” on page 13 for dialpad character descriptions. 4. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 57 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 72: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 58 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 73: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 59 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 75: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 61 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 76: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 62 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 77: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your telephone to accept calls. Page 63 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 78: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 64 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 79: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 65 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 81: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your telephone.

  • Page 82: Troubleshooting Tips

    You entered the handoff feature code at the exact time the other party on the call disconnected.  The call on your mobile phone was terminated for some reason. Page 68 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 83  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 69 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...

  • Page 85: Index

    49 DND settings, changing 50 Dynamic Extension Express settings, changing 49 Call Forward Dynamic Extension Express, using 49 manual 36 manual call forwarding settings, changing 50 Page 71 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 86 6 stealing 64 Error Messages 67 logging out of 62 Extension Numbers 17 types 61 External Calls, placing 26 Uniform Call Distribution (UCD) 61 wrap-up timer 62 Page 72 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 87 49, 50 viewing 56 passcode viewing and responding 56 changing 54 voice, listening to 56 entering 48 station passcode, changing 54 Messages at Other Extensions, leaving 55 Page 73 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 88 Volume Levels, changing 11 dialing 27 storing 27 using 27 Station Speed Dial Numbers dialing 27 Waiting Calls, answering 23 storing 27 Welcome 1 System Wrap-Up Timer, stopping 62 Page 74 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 89 Index Page 75 Mitel ® 8528 Telephone User Guide – Release 6.2, June 2016...
  • Page 91 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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