Placing Calls On Hold; Entering A Hookflash - Mitel 8528 User Manual

Call Features

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.


To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
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Individual Hold: Places an internal or external call on hold at your telephone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any telephone that indicates a flashing Call button for the call, including the
telephone that placed it on hold.
(Hold). ENTER EXTENSION NUMBER appears.
(Special), and then dial 335. ENTER EXTENSION NUMBER appears.
Press (Hold), and then press the flashing IC or Call button.
Press (Hold), and then lift the handset or press
HOLDING appears.
While off-hook, press (Special), and then dial 330.
Mitel ® 8528 Telephone User Guide – Issue 3, February 2011
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