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Operation
Problems
Problem
I've registered for StarSight but don't have any
program data yet.
The background
color for the date and time are
red.
There are some blank spots in StarSight's
guides.
StarSight's
list of channels does not match those
that appear on my TV.
The entire show did not record.
I have a Cable Box, and want to watch one
program while recording another.
I canceled the recordings of all episodes of a
series, but new episodes for that same series are
still being recorded.
A red question mark appears on a program title in
the Recordings list.
I can't control my VCR with my remote control.
I can't see the videotape when playing back on
1.
the VCR.
2.
The program wasn't recorded.
Try this
1. Make sure your TV is turned offor tuned to PBS in order to receive information.
It may take anywhere from 4-12 hours to initially get the full 7 days of
information.
For best results wait overnight. Check the PBS channel for good
picture.
2. If you have a cable box, make sure the cable box automatically
tunes to the PBS
channel when TV is turned off.
Your TV lost power momentarily.
StarSight will correct the time and date when
your TV is turned off for a few minutes.
StarSight may not have received all the program information.
Your TV will collect
program information whenever the TV is turned off.
Call the StarSight Help Desk at 1-800-628-STAR,
or fax corrections
directly to
1 (800) 229-9640.
Make sure you have enough tape to record the whole program. StarSight records
programs based upon the scheduled start and stop times. If a program may run
overtime, you should extend the end time of your recording. (See the section
"Current Recording"
or "Future Recording".)
While a recording is in progress, change your source to "ANT/CABLE
2" to watch
a different non-scrambled
program.
You must cancel the whole series from the Series to be Recorded list. See the
section "Series Recordings
List".
My picture turns to "snow" when recording
begins.
StarSight keeps playing a demonstration,
and I
want to stop it.
The program information in the Recordings list does not match the program
information in the Grid Guide. Position the highlight bar on the question mark and
press MENU/GUIDE to see the program that will be recorded. If you don't want to
record this program, press record to cancel the recording.
You need to program your remote control for your particular brand of VCR. (See
the sections on Remote Controls in the TV portion of this guide.)
Check the connections between your TV and VCR.
Make sure your TV is on channel 3 or 4.
3. If you still do not have a picture, try a different videotape that you know has a
good picture.
1. YOUR VCR MUST BE LEFt OFF WHENEVER YOU ARE.NOT
WATCHING A VIDEOTAPE. Otherwise, a recording will not take place. Make
sure you have a videotape with tape remaining.
2. Check the placement of your Remote Emitter. Has it fallen out of place?
3. Make sure you are confirming the recordings when you schedule a program for
recording.
4. Check your Recordings List to see if you actually did schedule a recording for
that specific program.
5. For a current recording, make sure you don't press any buttons until the recording
has begun.
6. If you have changed your VCR, you will probably need to change the VCR code.
To watch TV while recording, wait until recording has begun, then set the
"TV/VCR" switch on your VCR to "TV." Or, on your Universal remote control,
press the "VCR" button and then the "TV/VCR Source" button. (So the VCR is in
"TV" mode.)
If you are running a Quick StarSight Demo, press any key.
If you are running a Continuous Retail Demo (recommended for retailers only), walt
for the message "To cancel this demonstration, press any button now," and press
any button on the remote.
Refer to the previous page for Installation
Problems.
E-2
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