Solving Malfunctions - Kyocera ECOSYS FS-C8520MFP Operation Manual

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom
An application does not start.
The screen does not respond
when the main power switch
is turned on.
Pressing the Start key does
not produce printouts.
Blank sheets are ejected.
Printouts are totally too light.
Printouts are too dark even
though the background of the
scanned original is white.
Checkpoints
Is the Auto Panel Reset time short?
Is the machine plugged in?
Is there a message on the screen?
Is the machine in Sleep mode?
Are the originals loaded correctly?
—
Is the paper damp?
Have you changed the density?
Is the toner distributed evenly within
the toner container?
Is there a message indicating the
addition of toner?
Is EcoPrint mode enabled?
—
—
—
Have you changed the density?
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Plug the power cord into an AC outlet.
Determine appropriate response to the
message and respond accordingly.
Press the Power key to recover the
machine from Sleep mode.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
When placing originals in the
document processor, place them face-
up.
Check that the settings of the
application software.
Replace the paper with new paper.
If you experience frequent problems,
turn the cassette heater switch on.
Select appropriate density level.
Shake the toner container from side to
side about several times.
Replace the toner container.
Disable EcoPrint mode.
Press the System Menu/Counter key,
[Adjustment/Maintenance], [Service
Setting], [DEV-CLN], and then press
[Start].
Run [Laser Scanner Cleaning].
Make sure the paper type setting is
correct the paper being used.
Select appropriate density level.
10-8
Reference
Page
9-24
2-11
10-14
2-23
3-7
3-9
—
3-2
2-4
3-51
9-26
10-2
10-2
4-15
—
9-27
9-8
3-51
9-26