Call Hold And Resume; Call History; Call Park - Cisco IE-3000-8TC Administration Manual

Call Hold and Resume

Call hold and resume allows the user to move a connected call from an active state to a held state. For call
hold and resume, the user must press the buttons or softkeys on the phone.
Note Call hold and resume are automatically available with the Cisco Business Edition 3000 by default. You
do not need to perform any configuration tasks for the hold and resume functionality to work on the phone.
If you plan to use music on hold, see the

Call History

Call history displays received, missed, and placed calls on the phone; a user can place a call by using the
phone number that is associated with the entry in the call history.
Call history is available with the Cisco Business Edition 3000 by default. You do not need to perform any
Note
configuration tasks to use this functionality.

Call Park

Call park allows users to park (temporarily store) a call and then retrieve the call on a different phone in the
system. For call park, the user must press the transfer softkey or buttons on the phone and dial the call park
extension from the dial plan.
Calls can not be directed to specific users and BLF (Busy Lamp Feature) is not supported with park
Note
extensions.
For call park to work, you must enable call park in the usage profile (either in the Cisco-provided .xls data
configuration file or the Usage Profile page).
Call park works with music on hold, if music on hold is configured. When the call is transferred, music may
play to the caller.
Cisco Business Edition 3000 also supports call park reversion, which means that the system automatically
reverts the call to the phone that was originally called after the default time of 60 seconds.
The call park reversion time is not configurable and is fixed at 60 seconds.
Note
Example: Call Park
1 Users A1 and A2 connect in a call.
2 To park the call, A1 presses the Transfer softkey (or Transfer button, if available) and dials the call park
extension that is in the dial plan.
OL-27022-01
Music On Hold, on page 118.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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