Call Pickup; Call Transfer (Direct And Consultative); Call Waiting - Cisco IE-3000-8TC Administration Manual

Call Pickup

3 A1 either presses the Transfer softkey (or Transfer button) again or goes on hook to complete the call park
transfer. This action parks A2 on the call park extension.
4 User B1 dials *, followed by the call park extension to retrieve the call. B1 connects to A2.
If User B1 did not retrieve the call, the parked call would revert to user A1.
Tip
Call park works with call divert.
Example: Call Park with Call Divert
1 User A calls User B.
2 User B parks the call.
3 User B retrieves the call and then decides to send the call to voice mailbox by pressing the call divert
softkey.
4 User A receives the voice mailbox greeting of User B.
Call Pickup
Call pickup allows a user to pick up calls for another user on the phone that the user owns. For call pickup,
the user must press the buttons or softkeys on the phone and dial the call pickup extension from the dial plan.
Enabling call pickup in the usage profile creates the call pickup softkey or button on the phone. For more
information on call pickup softkeys, see
If a phone belongs to a hunt list and the phone rings due to a call that was made by calling the pilot extension,
users cannot use the call pickup feature to pick up such a call. For information on call pickup groups, see
Pickup Groups, on page 51

Call Transfer (Direct and Consultative)

Consultative transfer allows a user to redirect connected calls from phones to another number, but the user
must consult the user of the other number before transferring the call.
Direct transfer joins two established calls (call is in hold or in connected state) into one call and drops the
feature initiator from the call. Direct transfer does not initiate a consultation call and does not put the active
call on hold.
For transfer, the user must press the buttons or softkeys on the phone.
Note Call transfer is automatically available with the Cisco Business Edition 3000 by default. You do not need
to perform any configuration tasks for the transfer functionality to work on the phone.

Call Waiting

The Call waiting feature lets users receive a second incoming call on the same line without disconnecting the
first call. When the second call arrives, the user receives a brief call-waiting indicator tone. For call waiting
to work, you must configure rollover lines in the phone configuration (either in the Cisco-provided .xls data
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
114
GPickUp and OPickUp, on page 52.
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