Page 1 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) First Published: June 21, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-27022-01...
Page 2 HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. http:// Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .
Page 3: Table Of Contents
Gateway SPA8800 Gateway Overview Configure the Related Connections on the Cisco Business Edition 3000 GUI Add SPA8800 connections from the PSTN Connections page Edit SPA8800 connections from the PSTN Connections page Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 4 Contents Delete SPA8800 connections from the PSTN Connections page Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000 Add a SPA8800 analog phone from the Phones page Edit a SPA8800 analog phone from the Phones page Delete a SPA8800 analog phone from the Phones page...
Page 5 Frequently Asked Questions C H A P T E R 2 Signing in to the Cisco Business Edition 3000 First Time Setup Wizard Signing in to the Cisco Business Edition 3000 Administrative Interface Signing in to the Cisco Business Edition 3000 User Preferences Interface...
Page 6 C H A P T E R 5 Ad hoc Conference Barge Call Back Call Divert Call Forward All Call Forward Busy Call Forward No Answer Call Hold and Resume Call History Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 7 Checklists for Configuring the Gateway C H A P T E R 7 Installing the Gateway Configuring the Gateway for the First Time Editing the Gateway Configuration Deleting the Gateway Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 8 Adding a User to the System Adding a Phone for a User Adding a Department and a Public-Space Phone Setting Up the Cisco VG224 Analog Phone Gateway for Fax Setting Up Ad hoc Conferences Setting Up Barge Setting Up Call Divert...
Page 9 Backing Up Your Data Upgrading Cisco Business Edition 3000 Reverting to a Previous Version of Cisco Business Edition 3000 Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition 5000 Field Descriptions for the Graphical User Interfaces P A R T I I I...
Page 10 C H A P T E R 2 9 Network Settings C H A P T E R 3 0 Phones Settings C H A P T E R 3 1 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 11 C H A P T E R 3 9 Sites Settings C H A P T E R 4 0 Configuring Central Site Configure Remote Site Configure Remote User Site Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 12 C H A P T E R 5 0 Troubleshooting Tools Troubleshooting Tips Related Topics How to Diagnose a Problem C H A P T E R 5 1 Troubleshooting Using MCS 7890-C1 LEDs Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 13 The system is experiencing sustained high CPU usage The system is nearing maximum memory capacity The system is nearing maximum processing capacity The system has reached maximum capacity for calls going through the telephone network Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01 xiii...
Page 14 Gateways from a deleted site are no longer used Problems reported with the SPA8800 Order of the PSTN Gateways used to route calls changes Upgrade of the Cisco Business Edition 3000 software failed Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 15 Outgoing PSTN calls take a long time to get established Upgrade of Connection Pack fails during installation Cisco OnPlus is unable to discover Cisco Business Edition 3000 The system is unable to connect to the outgoing email server used for sending System...
Page 16 Contents Related Topics Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 17: Preface
The Administration Guide for Cisco Business Edition 3000 provides conceptual information about Cisco Business Edition 3000 and its components as well as tips for setting up features by using the Cisco Business Edition 3000 First Time Setup Wizard and the Cisco Business Edition 3000 Administrative Interface.
Page 18: Conventions
Part 1 Introduction to Cisco Business Edition 3000 Provides an overview of the Cisco Business Edition 3000 system, including the components that you need to use the system; provides an overview of working in the GUIs; provides information on licensing...
Page 19: Obtaining Documentation And Submitting A Service Request
Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
Page 20 U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ ear_data.html. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 21 Introduction to Cisco Business Edition 3000 • Overview of Cisco Business Edition 3000, page 3 • Frequently Asked Questions, page 55 • Working with the Cisco-Provided .xls Data Configuration File, page 75 • Cisco User Connect Licensing, page 95 • Phone Features, page 107...
Page 23: Overview Of Cisco Business Edition 3000
• Easy maintenance of your system (simplified backups and simplified restores) The Cisco Business Edition 3000 software is preinstalled on the server so that you do not have to perform a software installation to get your server up and running. Deployment of the Cisco Business Edition 3000 server, phones, and the gateway across an IP network provides a distributed, virtual telephony network.
Page 24: The Cisco Business Edition 3000 Server
The Cisco Business Edition 3000 Server Cisco Business Edition 3000 is installed for you on a standalone Cisco MCS 7890-C1. When you plug in the server, the Cisco Business Edition 3000 software is installed and ready for use. Cisco Unified Communications Manager, an internal component of the Cisco Business Edition 3000 software that provides call processing for your system, resides on the Cisco Business Edition 3000 server.
Page 25: Usb Support
Reach Me Anywhere setting in the Cisco Business Edition 3000 User Preferences Interface. USB Support Cisco Business Edition 3000 gives you the option of using USB flash drive or a USB hard disk for the following functionality: •...
Page 26 • Uploading an audio source file for Music On Hold—You can copy the .wav file that you want to use for music on hold to the USB flash drive; after you insert the USB flash drive in the Cisco Business Edition 3000 server, you can upload the file through the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface.
Page 27: Cisco-Provided .Xls Data Configuration File
Business Edition 3000 server, you can enter your data and then upload the Cisco-provided .xls data configuration file to the server from a USB flash drive or your desktop when you run the Cisco Business Edition 3000 First Time Setup Wizard. If you upload the file, you bypass the configuration pages in the Cisco Business Edition 3000 First Time Setup Wizard, and the wizard immediately takes you to the Summary page where you can confirm your data.
Page 28: Phones
Working with the Cisco-Provided .xls Data Configuration File, on page 75 Phones Cisco Business Edition 3000 supports a variety of phones that are available through Cisco. If the phone model can support either SIP or SCCP, Cisco Business Edition 3000 uses SIP with the phone. For example, Cisco Unified IP Phone 7937 supports SCCP.
Page 29: Attendant Console
Unified Communications Manager 8.5 (SIP). The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone 8961 to 41 buttons for use as an attendant console. This provides the user with up to 40 buttons that can be used as speed dials, line buttons, or other features as required.
Page 30: Voicemail
Voicemail Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, resides on the Cisco Business Edition 3000 server. With Cisco Business Edition 3000, users can perform the following tasks: •...
Page 31 Creating and configuring an IMAP account to access Cisco Business Edition 3000 Voicemail in Microsoft Outlook To use Outlook to access the voicemail for Cisco Business Edition 3000 , create and configure a new Outlook account for the user. You need the following information: •...
Page 32 22 In the left pane of Outlook, select the Inbox folder for the new account. 23 On the Outlook Tools menu, select Send/Receive > This Folder. 24 If prompted, enter the Business Edition 3000 server username and password. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 33: Auto Attendant
Cisco User Connect Licensing, on page 95 Auto Attendant In Cisco Business Edition 3000, the auto attendant serves as the virtual receptionist; that is, the caller receives an automated greeting and series of prompts in order to successfully transfer the call to a user without the assistance of an operator.
Page 34 Components of the Cisco Business Edition 3000 System • On the Dial Plan page in the Cisco Business Edition 3000 First Time Setup Wizard (during initial deployment if you do not use the Cisco-provided .xls data configuration file) • Under System Settings > Dial Plan in the Cisco Business Edition 3000 Administrative Interface (after...
Page 35: Gateway
153 Gateway For all calls that go through the PSTN, the Cisco Business Edition 3000 uses the following gateways: • Gateway built in to Cisco Media Convergence Server 7890C1 (MCS 7890-C1) • Cisco 2901 Integrated Services Router (ISR2901) •...
Page 36 For Cisco ISR2901, ensure that you connect the T1/E1 PSTN connections to slot 0 only. The Cisco ISR2901 that you use with Cisco Business Edition 3000 cannot be used for any IP routing functions other than those that are supported with Cisco Business Edition 3000.
Page 37 The media transcoding and conferencing will not work properly if all the internal gateway connections are deleted. Ensure that you assign a static IP address for the Cisco MCS7890-C1 internal gateway. However, there is no such restriction of a static IP address for ISR2901 gateways. If you plan to use DHCP, see the...
Page 38: Spa8800 Gateway
To customize inbound call routing, Cisco Business Edition 3000 allows you to alter the significant digits and prefix digits for each connection.
Page 39: Overview
Configure settings for TFTP on the SPA8800 GUI, on page 24 Configure the Related Connections on the Cisco Business Edition 3000 GUI You must configure the SPA8800 device in the Cisco Business Edition 3000 first, and then add Phone 1 or Line 1 for the SPA8800 device.
Page 40: Edit Spa8800 Connections From The Pstn Connections Page
SPA8800 device will be reset and all calls of the associated phones and PSTN connections will be disconnected. Step 3 The connection is removed from the PSTN Connections list. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 41: Gui
Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000 GUI Use the following procedures to add, edit, or delete SPA8800 analog phones and other devices from the Cisco Business Edition 3000 GUI.
Page 42: Delete A Spa8800 Analog Phone From The Phones Page
DIDs for the trunk is configured on the same page as translation patterns, attendant numbers, directory numbers, or hunt lists in order to route incoming calls. Simply placing a DID on a trunk does not allow it to associate Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 43: Pstn Connection Settings
If an ELIN is associated with an analog trunk, Cisco recommends that it be configured on that analog trunk. If the ELIN is using a digital gateway (example: T1 or PRI connection), Cisco recommends that it be configured on the site.
Page 44: Configure Settings For Tftp On The Spa8800 Gui
Click the Voice button on the upper left corner and then click the Provision tab, as shown in the following illustration. Figure 2: Provision tab Step 5 In the Profile Rule field, specify the TFTP protocol and the IP address of the Cisco Business Edition 3000. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 45: Spa8800 Feature Codes
2 Music On Hold (MOH) is not supported on the SPA8800 analog phones. 3 Blind Transfer is not supported on the SPA8800 analog phones. 4 Call Forwarding must be set from the Cisco Business Edition 3000 and not from the SPA8800. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 46: Sip Trunking
SIP Trunking In the Cisco Business Edition 3000, the SIP trunk serves as a connection to the SIP service provider network for PSTN connectivity. To interact with the SIP trunk connection, the Cisco Business Edition 3000 requires SBE (Session Border Elements) to provide security, topology hiding, and ALG (Application Level Gateway) functionalities.
Page 47: Limitations Of Sip Trunking
Components of the Cisco Business Edition 3000 System To add, edit, or delete SIP trunk connections, sign in to the Cisco Business Edition 3000 Administrative Interface (Connections > PSTN Connections). Additionally, you must bind a SIP trunk/SBE with a site using the service provider IP address specified on the SIP trunk connection and provision the subnet on the site (Connections >...
Page 48: E1 R2 Connections
MTP to normalize the DTMF. As Cisco Business Edition 3000 does not support MTP, the call fails. • Early media on 180 - For SIP trunk connections, Cisco Business Edition 3000 signals calling phone to play local ringback as it does not receive SDP in the 180 response. However, the system receives as SDP in the 183 response.
Page 49: Installing The Connection Pack File
Connection Type: SIP Trunk, on page 283. Versioning of the Connection Pack file The naming convention of the connection pack is based on the Cisco Business Edition 3000 version and the service provider version. cm-conp-<Cisco Business Edition 3000-version>-<serviceprovidername>-<version>.cop.sgn For example:cm-conp-CP-8.6.2-foo-1.cop.sgn cm-conp-CP-8.6.2-foo-2.cop.sgn...
Page 50: Carrier Selection Profiles For Brazil
Troubleshooting Issues, on page 427. The Cisco Business Edition 3000 allows you to revert to the previous version of the connection pack. You can achieve this by upgrading the system using the connection pack of the desired version. Impact during Cisco Business Edition 3000 Upgrade The SIP trunk connection will be reset while the Cisco Business Edition 3000 is upgrading.
Page 51: Connection Groups
All Connections group to route PSTN calls. Note If you have upgraded the Cisco Business Edition 3000 from an earlier version to Release 8.6.4, a system-generated connection group is formed which includes all the gateways in that site before the upgrade.
Page 52: Best Practices For Using Dhcp For Acquiring Ip Addresses
TFTP server option on the phone). • The Cisco Business Edition 3000 server must use a static IP address that you assign to it. If you use a DHCP server to issue IP addresses to computers and other network devices, make sure that the IP address for the Cisco Business Edition 3000 server is not in the active range of IP addresses on the DHCP server.
Page 53: Dns And Hostname Resolution
This document does not provide detailed information on DNS. You should have a thorough understanding of DNS before you use it with your Cisco Business Edition 3000 system. DNS is optional; you do not have to use a DNS server unless you plan to resolve hostnames for your Cisco Business Edition 3000 server or gateway.
Page 54: Support For Computer Telephony Integration
CTI applications, including Cisco Jabber clients. Cisco Jabber clients must be configured as phones in the Phone Configuration window. During the configuration process, the Cisco Jabber client must be given a unique name or identifier and the client must then be associated with a user.
Page 55: Common Configuration Concepts In Cisco Business Edition 3000
• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment) • On the Network page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using the Cisco-provided .xls data configuration file during initial deployment) •...
Page 56: Dial Plans
There was no scope to change or enhance the dial plan. The patterns were noneditable, and administrators had to contact the Cisco TAC for assistance. To change the dial plan, the dial plan in the Cisco Business Edition 3000 had to be upgraded using an updated country pack that replaced the old dial plan with the new dial plan.
Page 57 States America You can configure the highest level of calls allowed for each usage profile using the Cisco Business Edition 3000 Administrative Interface on the Users\Phones > Usage Profiles > General tab. The list of options that appear in the Highest Level of Calls Allowed drop-down list is based on the country pack you have installed on the Cisco Business Edition 3000.
Page 58 • To translate an extension to a pilot extension in a hunt list Block Rules Block rules allow you to configure a system-wide pattern to block unwanted calls in the Cisco Business Edition 3000. The Block rules are applied on the called party number based on the number pattern. Called party numbers matching the patterns specified in the Blocking Rules will be blocked by the system.
Page 59: Sites
If the user dials a blocked number, the system plays a recorded message stating that the route does not exist. You can configure the Block Rules under System Settings > Dial Plan > Blocking Rules tab in Cisco Business Edition 3000 Administrative Interface. You can also import the block rules from the Cisco-provided .xls data configuration file.
Page 60 • Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment) • On the Sites page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using the Cisco-provided .xls data configuration file during initial deployment) •...
Page 61 PSTN calls through various connection groups. From Release 8.6.4, Cisco Business Edition 3000 allows you to route PSTN calls based on the call type for each outside dial code. You can also configure multiple connection groups for routing PSTN calls and route the calls based on the call type and outside dial code.
Page 62: Remote Management Of Cisco Business Edition 3000 Using Cisco Onplus
If there is no SPA connection configured in the system, the Edit SPA Dial Plan option will not be present. Cisco Business Edition 3000 also allows you to specify an outside dial code for redial and click-to-call features for each site. If the user dials an E.164 number without an outside dial code, the calls will be routed using the outside dial code as defined for the redial and click-to-call for each site.
Page 63: Signing On To Cisco Business Edition 3000 Using Cisco Onplus
Note: If you cannot find Cisco Business Edition 3000 device, you can manually add Cisco Business Edition 3000 device to the Cisco OnPlus portal list. For more information on how to add a device manually, see the Cisco OnPlus Portal User Guide.
Page 64: Usage Profiles
• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment) • On the Usage Profile page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using the Cisco-provided .xls data configuration file during initial deployment) •...
Page 65 • The user can create speed dials if the phone has 3 or more buttons on it. • The user can use the speakerphone and a headset if the phone supports that functionality. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 66: Users, Departments, Phones, And Lines
(line) from the dial plan assigned to it. In the Cisco Business Edition 3000 system, a user becomes an owner of a phone when you assign the user extension to line 1 on the phone. If the user is an owner of the phone, the phone uses the usage profile that is assigned to the user.
Page 67 The users can create up to 48 speed dials in a prioritized list in the Cisco Business Edition 3000 User Preferences Interface, even when the phone does not support 48 speed dials.
Page 68: Significant Behavior Of Sip Trunk
Incoming 302 Moved Temporarily The SIP service provider sends 302 message to the Cisco Business Edition 3000 to reach to SIP Uniform Resource Identifier (URI) as specified in the Contact header field. By default, the SIP trunk will use the Redirect by Application feature to reroute the PSTN calls.
Page 69: Incoming Ood Refer Message Handling
Calling search spaces determine the partitions that calling devices can search when they attempt to complete a call. The out-of-dialog calling search space is used when a Cisco refers a call (B) that is coming into SIP user (A) to a third party (C) when no involvement of SIP user (A) exists. In this case, the system uses the out-of-dialog calling search space of SIP user (A).
Page 70: Connected Party Transformation
Connected Party Transformation The backward direction SIP messages namely 183, 200 Ok or mid-call UPDATE/INVITE messages from the connected party SIP trunk on Cisco Business Edition 3000 carry the URI identity containing a number in user portion. By default, the Cisco Business Edition 3000 sends configured extension number only, while the expected number for inter-operability with the SIP service provider is the DID or full number (for example: Office code + Subscriber code).
Page 71: Hunt Lists
(n+1)th member of a hunt list, where the nth member is the member to which Cisco Business Edition 3000 most recently extended a call. If the nth member is the last member of a hunt list, Cisco Business Edition 3000 distributes a call starting from the top of the hunt list.
Page 72 You can use the Call Pickup Group page to configure multiple call pickup groups. The number of pickup groups is limited by the feature code selected on the Cisco Business Edition 3000 First Time Setup Wizard.
Page 73: Example Of Typical Deployment Model
The following illustration shows an example of a typical deployment model that includes the central site, two remote sites, and the teleworker site. The central site includes the gateway, server, several routers, a Cisco VG224 Analog Phone Gateway, and IP and analog phones. The remote sites include phones and routers. For more information on the example, see the following sections.
Page 74 The previous illustration shows that remote site 2 connects to the central site through a dedicated WAN link. Analog phones are used at remote site 2, so the Cisco VG224 Analog Phone Gateway is set up to support the analog phones at this site.
Page 75: Frequently Asked Questions
Signing in to the Cisco Business Edition 3000 User Preferences Interface, on page 68 Cisco Business Edition 3000 uses HTTPS, so you must accept the certificate for the server during the login process before you can access the GUI. If you need assistance with accepting the certificate for the server, review your browser documentation.
Page 76 What kind of security is provided? Cisco Business Edition 3000 uses HTTPS, so you must accept the certificate for the server during the login process before you can access the GUIs. If you need assistance with accepting the certificate for the server, review your browser documentation.
Page 77 When you access online help in the Cisco Business Edition 3000 Administrative Interface, you can view the field descriptions for each page that displays in the GUI. In addition, in the online help for Cisco Business Edition 3000 Administrative Interface, you can access some troubleshooting information for your system.
Page 78 Cisco recommends that all users set their supported browsers to the locale so that the text displays as expected. Cisco does not support other browser controls, including the Print, Back, Forward, Refresh buttons, with any Cisco Business Edition 3000 GUIs.
Page 79: Initial Deployment
• Through the Cisco Business Edition 3000 First Time Setup Wizard during the initial deployment (if you do not plan to use the Cisco-provided .xls data configuration file) - Add your data, and click Next or Back in the GUI.
Page 80 • When the system is creating the export file during configuration export • After an upgrade has started Alert your users when any of these tasks are in progress. Your users cannot update the Cisco Business Edition 3000 User Preferences Interface under these circumstances.
Page 81: Upgrading Cisco Business Edition
SFTP server. To restore data after a system failure, for example, if you must reinstall or replace a server, you must have access to a backup tar file that matches the Cisco Business Edition 3000 software version that is running on your server. To run a backup, select Maintenance > Backup, which allows you to immediately back up your data.
Page 82 CDR data. When you export CDR data, consider the following information: • Cisco Business Edition 3000 exports all data that is available on CDRs to a .csv file. Cisco Business Edition 3000 uses the same CDR framework as Cisco Unified Communications Manager, so the .csv file contains information that does not apply to Cisco Business Edition 3000, including...
Page 83 • When you upgrade the software Caution Cisco recommends that you do not press the power button on the server to shut down or to restart the server unless you absolutely must do so. If you do so, you may accidentally corrupt the file system, which may prevent you from being able to reboot your server.
Page 84 Cisco Web Dialer is turned on by default, and you cannot turn it off. It always displays in the Cisco Business Edition 3000 User Preferences Interface for all users. To ensure that the user can call all Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 85 Remember that the settings that display in the Cisco Business Edition 3000 User Preferences Interface depend on your configuration. If you set up all of the features that are available in the Cisco Business Edition 3000 User Preferences Interface, the user can use the information in...
Page 86 • Choose Cisco Unified Services Client as the Phone Type • Enter a unique name for the Cisco Jabber client in the Identifier field on the Add a Phone window. The Identifier is the name that Cisco Business Edition 3000 assigns to the Cisco Jabber client. The XML device configuration file that the TFTP service sends to the Cisco Jabber client during the registration process is given the name you assign in this field.
Page 87: Signing In To The Cisco Business Edition 3000 First Time Setup Wizard
The Cisco Business Edition 3000 First Time Setup Wizard displays. You can save and exit Cisco Business Edition 3000 First Time Setup Wizard at any time, even if the Cisco Business Edition 3000 First Time Setup Wizard is not complete. After you log in again, the system remembers where in the process you were when you logged off and continues with that step.
Page 88: Signing In To The Cisco Business Edition 3000 User Preferences Interface
Signing in to the Cisco Business Edition 3000 User Preferences Interface Step 2 Make sure that you have set your browser to the same language that was selected in the Cisco Business Edition 3000 First Time Setup Wizard. Step 3 In the address bar of the web browser, enter one of the following case-sensitive URLs: •...
Page 89: Accessing The Buttons On The Page
Step 2 Press Enter. The system performs the function of the button. Finding Your Configuration You can search for your configuration in the Cisco Business Edition 3000 Administrative Interface, as described in the following procedure. Procedure Step 1 For items other than phones, users, departments, usage profiles, phone applications, and sites, click the menu option to display the information.
Page 90: Deleting Your Configuration
Cisco Business Edition 3000 Administrative Interface. You can only delete one entry (one record) at a time from the Cisco Business Edition 3000. For sites, you cannot delete the central site. In addition, you cannot delete call detail records that display under Monitoring > Call Detail Reports in the Cisco Business Edition 3000 Administrative Interface.
Page 91: Adding Your Configuration
Business Edition 3000 Administrative Interface, perform the following procedure: Procedure Step 1 Navigate to the Search page in the Cisco Business Edition 3000 Administrative Interface for the type of item that you want to add. • Users—Select Users/Phones > Users.
Page 92: Copying (Duplicating) Configuration
Step 2 The front power button illuminates, as shown in the following illustration. If the light fails to illuminate, press the front power button. Figure 5: MCS 7890-C1 power button Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 93: Connecting A Usb Dvd Drive
Step 1 Eject the DVD from the USB DVD drive. Store the DVD in an appropriate place. Step 2 Disconnect the USB DVD drive from the rear of the MCS 7890-C1. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 94 Disconnecting a USB DVD Drive Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 95: Working With The Cisco-Provided .Xls Data Configuration File
Business Edition 3000 server, you can enter your data and then upload the Cisco-provided .xls data configuration file to the server from a USB flash drive or your desktop when you run the Cisco Business Edition 3000 First Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 96: Considerations For Using The Cisco-Provided .Xls Data Configuration File
After the server restarts at the end of the Cisco Business Edition 3000 First Time Setup Wizard, you can log into the Cisco Business Edition 3000 Administrative Interface and verify that your data got added to Cisco Business Edition 3000.
Page 97: For Both The Initial Deployment And Bulk Insertion Of Users And Phones After Initial Deployment
For the automatic setup to succeed, you must update the following settings in the file: • Network tab - IP Address (Enter the IP address that you want the server to use after the Cisco Business Edition 3000 First Time Setup Wizard completes. Do not enter the default IP address that comes with the preinstalled server.)
Page 98: For Bulk Insertion Of Users And Phones After Initial Deployment
For Bulk Insertion of Users and Phones After Initial Deployment If you use the Cisco-provided .xls data configuration file to insert phones and users in bulk after the initial deployment, the system ignores all tabs except for the Users and Phones tabs.
Page 99 Enable DNS Resolution If you plan to use DNS for hostname resolution, select Enable to configure your Domain Name System (DNS) client and have one or more available DNS servers. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 100: Date And Time Tab Settings
The PSTN Gateway tab allows you to configure basic settings for the gateway, including the hostname, IP address, and the basic settings for the ports. The following table describes the settings for the PSTN Gateway tab. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 101: Dial Plan Tab Settings
Dial Plan Settings, on page 223, select System Settings > Dial Plan in the Cisco Business Edition 3000 Administrative Interface. The following table describes the settings for the Dial Plan tab. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 102 Select the value of the extension from the drop-down list. The values are from 4 to 11. The length of Main Number cannot be less than the value selected here. You cannot update this field in the Cisco Edition 3000 Administrative Interface. Additional Allowed Extensions Enter, if required, additional extension number range.
Page 103: Block Rules Tab Settings
• Specify the Final Outgoing number for the dial code. • From the drop-down list, specify the number of digits to be dialed apart from the dial code Description Enter a description to identify the abbreviated dialing rule. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 104: Sites Tab Settings
• Central Site—In most cases, the central site is the location where the majority of users work; in most cases, the company headquarters is the central site. In all cases, the Cisco Business Edition 3000 server is located at the central site. The central site is mandatory; therefore, you cannot delete it. You can have only 1 central site.
Page 105 Emergency Calls Select Enable to allow making emergency call from this site. Emergency calls are made to the center that addresses emergencies for your municipality. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 106: Usage Profiles Tab Settings
To update other settings in the usage profile, as described in the Usage Profiles Settings, on page 373, select Users/Phones > Usage Profiles in the Cisco Business Edition 3000 Administrative Interface. The following table describes the settings for the Usage Profile tab. Table 13: Settings on the Usage Profiles tab...
Page 107 PC Access Port For security purposes, you can prevent access to the PC port on the phone in Cisco Business Edition 3000 Administrative Interface. To enable access to the PC port on the back of the phone, select PC Access Port.
Page 108 PC port that monitors traffic on the phone. This field is enabled only if you select the Note PC Access Port. Default: Disabled Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 109: Phones Tab Settings
Before you configure the settings in the Phone tab, configure the settings in the User tab. You cannot add a phone unless a user exists either in the Cisco-provided .xls data configuration file or in the Cisco Business Edition 3000 Administrative Interface. (The user must have a usage profile and at least one extension assigned to it).
Page 110 Gateway MAC Address fields that display on the Phone page in the Cisco Business Edition 3000 Administrative Interface. For most phones, for example, the Cisco Unified IP Phone 6961, enter SEP followed by the MAC address for the phone; for example, SEP123456789012. (Do not include a space or special characters in the name.)
Page 111: Users Tab Settings
(line) from the dial plan assigned to it. In the Cisco Business Edition 3000 system, a user becomes an owner of a phone when you assign the user extension to line 1 on the phone. If the user is an owner of the phone, the phone uses the usage profile that is assigned to the user.
Page 112 Password The password that you enter in the Password cell is used the first time that the user logs in to the Cisco Business Edition 3000 User Preferences Interface. Enter a password that contains alphanumeric or special characters.
Page 113 Setting Description Cisco Mobile Solutions Enable Cisco Mobile Client Support and configure a supported mobile client that you want to associate with new users. Note You cannot use the .xls data configuration file to configure a mobile client for existing users.
Page 114 Users Tab Settings Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 115: Checklist For Licensing Before You Add A Phone To The System
C H A P T E R Cisco User Connect Licensing Cisco User Connect Licensing (UCL) is a user-based licensing model where the number of users and phones that are added to the Cisco Business Edition 3000 system get tracked and licensed for use.
Page 116: Understanding How Licensing Works
Cisco User Connect Licensing (UCL) is a user-based licensing model where the number of users and phones that are added to the Cisco Business Edition 3000 system get tracked and licensed for use. For each license type, which are described in the...
Page 117: Understanding The License Types
• You enable or disable Cisco Extension Mobility for the user in the usage profile. • You assign more phones to the user. • You install more licenses. • Starter licenses or licenses that are used with same server recovery are marked as invalid by Cisco Business Edition 3000. For More Information •...
Page 118 This license type covers a user and the user’s primary phone when the system classifies the primary phone as enhanced. • The Cisco Unified IP Phone 6941, Cisco Unified IP Phone 6945, and Cisco Unified IP Phone 6961 use an enhanced license if these phones are not set up as public space phones or adjunct phones.
Page 119: Understanding How Borrowing And Loaning Of Licenses Works
For example, if the user has a Cisco Unified IP Phone 6961 and a Cisco IP Communicator and both types of license are available (enhanced and adjunct), the Cisco Unified IP Phone 6961 gets classified as enhanced, and a license unit from the enhanced license file gets used if it is available.
Page 120 • Assign a usage profile where voicemail is enabled to a user. • Enable voicemail in usage profiles where it is currently disabled. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 121: Interactions And Restrictions
The following interactions and restrictions exist for licensing: • Cisco strongly recommends that you obtain the license by using Microsoft Outlook as your email client. Using other email clients to obtain the license file may cause additional characters to display in the license file.
Page 122: Installing A License File
Perform one of the following tasks: • If you are setting up your system for the first time in the Cisco Business Edition 3000 First Time Setup Wizard, you can install a license file after you select your locale and change the username and password for the administrator.
Page 123: Viewing Contents Of The License File
• SIGN represents the signature that FlexLM generates, and the FlexLM validation package uses it in Cisco Unified Communications Manager to detect whether license file tampering occurred. • Multiple increment lines may display in the license file, even for the same feature. Ensure that none of the INCREMENT lines is identical, and ensure that each of them is signed independently.
Page 124: Backing Up And Restoring License Files
30-day grace period.) Deleting License Files Because licenses are specifically for the Cisco Business Edition 3000 server, you cannot delete a license file that is installed on a Cisco Business Edition 3000 server. Understanding the Error Messages for Licensing The following table describes error messages that may display when you perform licensing-related tasks in the Cisco Business Edition 3000 GUIs.
Page 125 • If you are using a USB flash drive, the USB flash drive cannot be read. • The license type is not valid. • The license version and the Cisco Business Edition 3000 software version do not match. • The MAC address that is listed in the license file does not match the MAC address of the server.
Page 126 Working with Licenses Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 127: Phone Features
This chapter provides information, including feature interactions and restrictions, for the following phone features. Phone features may not be supported on all phones models that are available with Cisco Business Edition 3000, so use this information in conjunction with the documentation that is available for your phone.
Page 128: Ad Hoc Conference
For Ad hoc conferences to work, you must enable the conference bridge in the Sites pages. Note When a user initiates a conference call, Cisco Business Edition 3000 places the current call on hold, flashes the conference lamp on the phone (if applicable), and provides dial tone to the user. At the dial tone, the conference controller dials the next conference participant and presses the conference softkey/button to complete the conference.
Page 129: Call Back
Note Call back is available automatically with Cisco Business Edition 3000, so you do not need to perform any configuration tasks to use it.
Page 130: Call Divert
Similarly, the voice mailbox of the called party would contain a portion of the outgoing greeting of the calling party Example: Called Party Presses Divert Softkey 1 Party A calls Manager A. 2 Manager A presses the call divert softkey. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 131 5 The original call remains in the call-offering state. Example: Calling Party Calls a Hunt Pilot Number 1 Party A calls Hunt List B. 2 Hunt List B member presses the Divert softkey, which is disabled. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 132: Call Forward All
The user can use call forwarding to redirect all incoming calls that occur on line 1 on the phone to another number. If the user has an extension set for line 1, as indicated in the User page in the Cisco Business Edition 3000 Administrative Interface (Users/Phones >...
Page 133: Call Hold And Resume
Note extensions. For call park to work, you must enable call park in the usage profile (either in the Cisco-provided .xls data configuration file or the Usage Profile page). Call park works with music on hold, if music on hold is configured. When the call is transferred, music may play to the caller.
Page 134: Call Pickup
For transfer, the user must press the buttons or softkeys on the phone. Note Call transfer is automatically available with the Cisco Business Edition 3000 by default. You do not need to perform any configuration tasks for the transfer functionality to work on the phone.
Page 135: Caller Id
If a user is allowed to use Cisco Extension Mobility, as set up in the assigned usage profile, the user can enter the phone PIN when the user logs in to a Cisco Extension Mobility-enabled phone. When the user logs into a Cisco Extension Mobility-enabled phone, that phone provides the same functionality that is provided as the primary phone (if the phone supports the functionality).
Page 136: Cisco Web Dialer
Cisco Business Edition 3000 User Preferences Interface by clicking on the telephone number (extension) of the person that the user is trying to call. Cisco Web Dialer is turned on by default, and you cannot turn it off. It always displays in the Cisco Note Business Edition 3000 User Preferences Interface for all users.
Page 137: Meet-Me Conference
Cisco Extension Mobility When a user logs in to a Cisco Extension Mobility-enabled phone and enables Do Not Disturb on the phone, the Do Not Disturb incoming call alert and Do Not Disturb status settings get saved, and these settings get used when the user logs in again.
Page 138: Music On Hold
• Cisco Unified IP Phone 8961 • Cisco Unified IP Communicator However, users cannot initiate Meet-Me Conference for some phone models in Cisco Business Edition 3000. This is because Meet-Me Conference cannot be configured through the phone button templates for the following phone models: •...
Page 139: Mute/Volume Control
BLF key on the deskphone is pressed while you answer the call on the mobile phone. The user can enable and disable Reach Me Anywhere by pressing the Mobility softkey or button on the phone. Reach Me Anywhere provides the following support: Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 140: Rollover Lines
• Using midcall features—During a call, users can perform midcall functions, including hold/resume, transfer, call park, and conference. The external phone cannot resume calls that Cisco Unified IP Phones put on hold.
Page 141: Speed Dials
The Cisco Business Edition 3000 User Preferences Interface allows the user to add and edit a prioritized list of speed dials that may display on the phone. The first time that the user logs in to the Cisco Business Edition 3000 User Preferences Interface, no speed dials display, even if you configured them for the user in the User page in the Cisco Business Edition 3000 Administrative Interface (Users/Phones >...
Page 142: Voicemail
Voicemail If the user adds speed dials, these speed dials display in the User page in the Cisco Business Edition 3000 Administrative Interface. You can also configure speed dials in the User page in the Cisco Business Edition 3000 Administrative Interface (Select Users/Phones > Users).
Page 143 P A R T Checklists for Common Configuration Tasks • Checklists To Review Before Deployment, page 125 • Checklists for Configuring the Gateway, page 133 • Checklists for Users, Departments, Lines, and Phones, page 139 • Checklists for Backups, Upgrades, and Configuration Export, page 157...
Page 145: Gathering Customer Data Before A Deployment
If you do not plan to use automatic setup, use the Cisco-provided .xls data configuration file as a guide, and consider writing or entering the information in the file so that you have it when you manually configure the system.
Page 146: Setting Up The Customer Network And Central Site
Note DNS. Step 3 Ensure that the PSTN connection is available for the customer and is located in the same location as the Cisco Business Edition 3000 system. Step 4 If the customer is using the Cisco VG224 Voice Analog Gateway, ensure there is enough power, space, and cooling for all the hardware.
Page 147: Using A Cable To Set Up Server Access To The Network
Install backup power, such as a uninterrupted power supply (UPS). f) If you want to do so, plug the phones into the network. (They do not register to the Cisco Business Edition 3000 until after you configure the system, including the users and phones.) Step 7 Your server comes preinstalled with a default IP address of 192.168.1.250.
Page 148: Using The Cisco Network Configuration Usb Flash Drive
Save the updated Network Configuration signature file in the root directory of the Cisco Network Configuration USB flash drive and insert it in the Cisco Business Edition 3000 to create a temporary network interface without modifying the existing network configuration of the Cisco Business Edition 3000. Using the temporary network interface, you can access the Cisco Business Edition 3000 First Time Setup Wizard and permanently change the network setting of the Cisco Business Edition 3000.
Page 149: Questions To Ask Your Customer
Step 3 Save the Network Configuration signature file to the Cisco Network Configuration USB Flash Drive. Step 4 Remove the Cisco Network Configuration USB Flash Drive from the laptop and put it in a location that you will remember. Step 5 If you have not already done so, install the Cisco Business Edition 3000 server in the customer LAN and power it up.
Page 150 Do you data configuration file. Make sure that you enter the require DNS? What is the value that you want the system to use after the Cisco default gateway and subnet mask Business Edition 3000 First Time Setup Wizard for the network? completes.
Page 151 Edition 3000 Administrative Interface after you each public space? deploy Cisco Business Edition 3000. Do any of the sites require fax If the answer is Yes, you must order the Cisco support? VG224 Analog Phone Gateway for each site where fax is supported.
Page 152 (Teleworkers may use Cisco IP assigned to them? If so, which Communicator on their PCs.) types of phones should be assigned these users? Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 153: Installing The Gateway
PSTN. For all calls that go through the PSTN, the Cisco Business Edition 3000 system uses either a Cisco ISR2901 or an MCS7890-C1 that has two internal T1 or E1 ports.
Page 154 Configuring the Gateway for the First Time After you complete the Cisco Business Edition 3000 First Time Setup Wizard, you are ready to set up the Cisco gateway for PSTN connections. For more details, see Cisco 3900 Series, 2900 Series, and 1900 Series Software Configuration Guide...
Page 155: Editing The Gateway Configuration
Step 7 When Ethernet access is enabled, your gateway is functional. Editing the Gateway Configuration You can edit the ISR2901 and MCS7890-C1 gateway through the Cisco Business Edition 3000 Administrative Interface. To edit the gateway configuration, perform the following procedure:...
Page 156 Editing the Gateway Configuration This will help configure the gateway through Cisco IOS CLI. Step 8 As part of editing your gateway configuration, older configuration will be erased first. Copy and paste the command o the gateway console. erase startup-config t...
Page 157: Deleting The Gateway
To delete a gateway, perform the following procedure: If you delete a gateway, the corresponding PSTN connections using the gateway will also be deleted. Warning You cannot delete the Cisco MCS7890-C1 internal gateway. Only Cisco ISR2901 gateways can be deleted. Note Procedure Step 1 Log in to the Cisco Business Edition 3000 Administrative Interface.
Page 158 Deleting the Gateway Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 159 Adding a Phone for a User, page 141 • Adding a Department and a Public-Space Phone, page 143 • Setting Up the Cisco VG224 Analog Phone Gateway for Fax, page 143 • Setting Up Ad hoc Conferences, page 144 •...
Page 160: Adding A User To The System
• Under Users/Phones > Users in the Cisco Business Edition 3000 Administrative Interface (after initial deployment) After you insert users in bulk through the Cisco-provided .xls data configuration file, status for the insertion displays. If errors occur, you can download a report that describe the errors. After you download the report, correct the errors in the Cisco-provided .xls data configuration file, and upload the file again through the...
Page 161: Adding A Phone For A User
Cisco-provided .xls data configuration file on the Select Setup Mode page in the Cisco Business Edition 3000 First Time Setup Wizard. You can upload the file from a USB flash drive or from your desktop.
Page 162 • For the Cisco Business Edition 3000 Administrative Interface, see Step 7. Step 2 If you plan to use the use the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard, add the configuration data for the phone(s) to the Cisco-provided .xls data configuration file.
Page 163: Adding A Department And A Public-Space Phone
Make test calls with the public-space phones. Setting Up the Cisco VG224 Analog Phone Gateway for Fax To set up the Cisco VG224 Analog Phone Gateway to provide fax support for a site, perform the tasks that are described in the following procedure.
Page 164: Setting Up Ad Hoc Conferences
Make sure that the Cisco VG224 Analog Phone Gateway is connected to the network. Make sure that it has received its IP address and other network settings. After you plug the Cisco VG224 Analog Phone Gateway into the network, plug the fax machine into a port on the Cisco VG224 Analog Phone Gateway.
Page 165: Setting Up Call Forward All
Call forward all automatically redirects all incoming calls that go to line 1 on the phone to a different phone number on another phone. The user can set call forward all in the Cisco Business Edition 3000 User Preferences Interface or on the Note phone.
Page 166: Setting Up Call Park
Assign the usage profile to the user. Assign an extension to the user. Step 3 Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface. Step 4 Assign the extension to Line 1 on the phone.
Page 167: Setting Up Do Not Disturb
Assign the usage profile to the user. Assign an extension to the user. Step 3 Add the phone, if it has not already been added to the Cisco Business Edition 3000 Administrative Interface. Step 4 Assign the extension to Line 1 on the phone. The user ID displays in the owner field in the Phone page after you assign the extension.
Page 168: Setting Up Phone Applications
Step 3 If you do not plan to use the sample audio source file that is installed by default on the Cisco Business Edition 3000 server, upload a different .wav file on the Music on Hold page in the Cisco Business Edition 3000 Administrative Interface Select System Settings >...
Page 169: Setting Up Rollover Lines
Verify that the phone model supports two lines. Setting Up Reach Me Anywhere To enable a user access to the Reach Me Anywhere setting in the Cisco Business Edition 3000 User Preferences Interface, perform the following procedure: Procedure Step 1 Enable Reach Me Anywhere in the usage profile.
Page 170: Setting Up Shared Lines
Add the user, and apply the usage profile to the user. Add the user extension to the user. (You can set up the speed dials in the User page, or the user can set up the speed dials in the Cisco Business Edition 3000 User Preferences Interface.)
Page 171: Setting Up Attendant Group
Procedure Step 1 Verify that you have enough voicemail licenses installed on the Cisco Business Edition 3000 server. If necessary, obtain and install additional licenses before you configure the voicemail support. You need one voicemail license for each user that can access voicemail.
Page 172: Setting Up The System So That Incoming Calls Reach The Operator
Do not assign the Voicemail and Auto Attendant Extension that you configure in the dial plan to the user that is your operator. Step 2 Configure your auto attendant functionality in the Auto Attendant page in the Cisco Business Edition 3000 Administrative Interface. (System Settings > Auto Attendant) Step 3 Test your auto attendant functionality.
Page 173: Setting Up The System So That Incoming Calls Reach The Auto Attendant If The Operator Is Not Available
Perform the following procedure to configure Auto Attendant using Dial by Name. Procedure Step 1 Configure your auto attendant functionality on the Auto Attendant page in the Cisco Business Edition 3000 Administrative Interface. (System Settings > Auto Attendant) Step 2 Under Auto Attendant, select one of the Dial by Name options from the drop-down list: •...
Page 174: Configuring Cisco Mobile Client Support For Users
This section provides information for enabling and configuring Cisco Mobile Client Support for users. Important If you enable and configure Cisco Mobile Client Support, the end user will have unrestricted privileges to reroute long distance (including international) calls from the mobile client.
Page 175: Tip
Consult the Cisco Jabber Administration Guide for general guidance about what user instructions are required to deploy a mobile client. For more information about the mobile client call features supported by Cisco Business Edition 3000, see Supported Mobile Client Call Features, on page 154.
Page 176 Select Enable Cisco Mobile Client Support under Cisco Mobile Solutions on Users/Phones > Users. Step 5 Configure Cisco Mobile Client Number, Phone Type, and a Reach Me Anywhere number if Reach Me Anywhere is enabled in the usage profile of the user. You can configure these features on Users/Phones >...
Page 177: Chapter
• Reverting to a Previous Version of Cisco Business Edition 3000, page 160 • Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition 5000, page 160 Backing Up Your Data Running a backup ensures that you store your important data to a remote location, such as a storage device connected to a USB port (USB hard disk) or a SFTP server.
Page 178: Upgrading Cisco Business Edition
Upgrading Cisco Business Edition 3000 You can upgrade Cisco Business Edition 3000 from a local source using a DVD or from a SFTP server. You can use the Upgrade page to install ISO images for new releases of Cisco Business Edition 3000 software, locale updates, device packs, phone firmware loads, new dial plans, or other Cisco-issued patches (.cop files)
Page 179 If you are upgrading from Cisco Business Edition 3000 Release 8.5 to 8.6, you cannot access the Cisco Business Edition 3000 Administrative Interface until the upgrade is complete (this might take several hours). If you want to monitor the upgrade progress, you must connect a monitor to the Cisco Business Edition 3000 server.
Page 180: Exporting Your Data And Importing To Cisco Unified Communications Manager Business Edition 5000
Reverting to a Previous Version of Cisco Business Edition 3000 You can revert to a previous version of Cisco Business Edition 3000 that runs on your system if you determine that the active (current) version is not performing as expected.
Page 181 Cisco Unified Communications Manager Administration. Cisco recommends that you do not change any data in the tar file, including the order of settings, if you plan to import the data to a Cisco Unified Communications Manager Business Edition 5000 server. If you need to update the configuration, Cisco recommends that you update the settings in the administrative interfaces in Cisco Unified Communications Manager Business Edition 5000 after the import is completed.
Page 182 Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition 5000 To identify the documents that support Cisco Unified Communications Manager Business Edition 5000, refer to Cisco Unified Communications Manager Business Edition 5000 Documentation Guide. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 183 Call Detail Reports, page 185 • Carrier Selection Profiles Settings, page 193 • Country/Locale Settings, page 197 • Cisco Extension Mobility Report, page 199 • Configuration Export Settings, page 201 • Connection Groups, page 205 • Date and Time Settings, page 209 •...
Page 184 • Hunt List Settings, page 235 • Health Summary, page 239 • License Settings, page 241 • Music On Hold Settings, page 243 • Network Settings, page 245 • Phones Settings, page 249 • Phone Applications Settings, page 251 • Post-Setup Wizard, page 253 •...
Page 185: Add Or Edit Call Pickup Group Settings
Add or Edit Call Pickup Group Settings In the Cisco Business Edition 3000 Administrative Interface, you can add, edit, and delete call pickup groups. The system defines a call pickup group as a group of users or departments that is designed to pick up calls to any user or department within this group or in an associated group.
Page 186 Available list to the Selected list. To preserve the change, click Save ; otherwise, click Reset . Remove Remove the selected user or department from the Selected list and move it back to the Available list. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 187 This value can vary from 1 to 300. Monitored Groups Available Displays pickup groups that are not monitored by the current group. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 188 Selected list, the higher the priority it has for pickup and vice versa. Save Click to save the updated settings. Reset Click to discard unsaved changes. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 189: Administrator Settings
The Change Password page allows you to set the administrator username and password for your system. Administrators can perform all tasks in the Cisco Business Edition 3000 GUI, including but not limited to adding phones, users, and monitoring the system. Anyone with the username and password can log in to the GUIs and perform configuration tasks.
Page 190 • Does not consist of 3 consecutive characters or numbers (for example, passwords such as 654 or ABC). Secure Shell These settings display in the Cisco Business Edition 3000 Administrative Interface only. Username Do not update this field unless Cisco Caution Technical Center (TAC) instructs you to do so.
Page 191 Password field. Enter the password again in the Confirm Password field. Note The system displays the password as dotted text, although the password is not encrypted when it gets sent to the phone. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 192 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 193: Attendant Group Settings
Attendant Group is a group of users in which each user is associated with all the phones in the phone list of the Cisco Business Edition 3000. The users in the Selected list comprise the Attendant Group. You can add only ten users to the Attendant Group. The system displays an error message when you click Caution to add more than ten users.
Page 194 • First Name: Displays the first name of the user • User ID: Displays user identity Save The Save option associates or dissociates users on the Attendant Group page. Reset The Reset option discards any unsaved changes. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 195: Auto Attendant Settings
Auto Attendant Extension Displays the extension that users can dial for auto attendant. The extension number specified from the Cisco Business Edition 3000 First Time Setup Wizard is displayed here. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 196 (star) key again to use Dial by Name. By default, Dial by Name is disabled. Audio Greeting Displays the current audio greeting file that is played when auto attendant is activated. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 197 You can select the hours, in 24-hour format, from the first drop-down list and minutes from the second drop-down list. The time can be set for each day of the week. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 198 Open Hours Menu and Closed Hours Menu tabs display the same fields, but these tabs allow you to specify different auto attendant settings for open and closed hours. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 199 For more information on how to reach Auto Attendant (users who have Voicemail enabled in their Usage Profiles), perform the procedure described in Frequently Asked Questions, on page By default, Dial by Name is disabled. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 200 When you edit data in the record, click Save to save your changes. Reset When you edit data in the record, click Reset to discard your changes and display the saved data. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 201: Backup Settings
USB hard disk or SFTP server. To restore data after a system failure, for example, if you must reinstall or replace a server, you must have access to a backup tar file that matches the Cisco Business Edition 3000 software version that is running on your server.
Page 202 Setting Description SFTP Server Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as GlobalSCAPE, certify their products with a specified release of your software.
Page 203 To stop the backup, click Cancel. Caution If the backup is not completed within 1 hour, the backup session may time out. If it times out, you must run the backup again. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 204 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 205: Call Detail Reports
CDRs store information about the devices of the call and other call control/routing aspects. Call detail records are automatically generated with Cisco Business Edition 3000; you do not need to perform any tasks for the system to generate these types of records. When a call is placed or received, the system automatically generates a call detail record when the call is terminated.
Page 206: Summary Tab
Click this button to open the Customize Call Classification window. In the Customize Call Classification window you can customize how Cisco Business Edition 3000 classifies calls for Call Detail Reports. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 207: Call Details Tab
To remove text that you entered for the search criteria, click Clear Filter. Showing per page Select the maximum number of records that you want to display on the search page. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 208 • Duration—This column displays the total length of time of the call. • Type—This column displays the type of call (such as internal, international, or long distance). Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 209 The search filter criteria displays the complete Call Details Report information available from the day Cisco Business Edition 3000 software is installed. You can export the CDR information in .csv format. The .csv file contains more information than is displayed in the Call Details Report page.
Page 210 System Identification System Identifier Displays the unique identification name of the Cisco Business Edition 3000 server. You can edit System Identifier field only on the Network Settings page. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 211 Use the Customize Call Classification window to customize how you classify calls in the Call Detail Reports window. When you edit call classification settings, Cisco Business Edition 3000 applies the new setting to future Note calls only. Existing calls are classified under the classification rules that were in place when those calls were placed.
Page 212 Click this button to delete the row. Up and Down Arrows Click the Up and Down arrow buttons to change the order in which Cisco Business Edition applies call classification rules. Cisco Business Edition 3000 checks the pattern at the top of the list first.
Page 213: Carrier Selection Profiles Settings
C H A P T E R Carrier Selection Profiles Settings This chapter is applicable to Cisco Business Edition 3000 if you have installed a Brazil country pack using the Cisco Business Edition 3000 First Time Setup Wizard. The Carrier Selection Profiles page allows you to configure the carrier selection codes for Brazil on the Cisco Business Edition 3000 server.
Page 214 2 digits only. PSTN Connections This option allows you to choose from a list of PSTN connections that are available on the Cisco Business Edition 3000 to associate with the Carrier Selection Profile. Select the PSTN connection from the Available list and click Add to associate the Carrier Selection Profile with the PSTN connection.
Page 215 Settings Description Save To save the configuration for the Carrier Selection Profile, click Save. Reset To discard your changes or reset the configuration, click Reset. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 216 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 217: Country/Locale Settings
The Country/Locale page allows you to set up the support for the following items: • The locale, which is the language that displays for text in the online help, in the Cisco Business Edition 3000 First Time Setup Wizard, the Cisco Business Edition 3000 Administrative Interface, and the Cisco Business Edition 3000 User Preferences Interface;...
Page 218 USB flash drive. If you plan to install the country pack from a USB flash drive, make sure that you insert the USB flash drive into the Cisco Business Edition 3000 server before you click Install Country Pack.
Page 219: Cisco Extension Mobility Report
GUI: Cisco Business Edition 3000 Administrative Interface With Cisco Extension Mobility, a phone user can log in to a phone where Cisco Extension Mobility is enabled and use the phone features that are assigned to him; that is, if Cisco Extension Mobility-enabled phone features support the same features as the desk phone.
Page 220 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 221: Configuration Export Settings
GUI: Cisco Business Edition 3000 Administrative Interface The following table describes the settings that display on the Configuration Export page (Maintenance > Configuration Export), which allows you to export the data that exists in the Cisco Business Edition 3000 database to a tar file.
Page 222 4 Click Browse to browse to the location where you will store the .csv file on the SFTP server. Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program (CTDP).
Page 223 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 224 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 225: Connection Groups
Connection Groups The Connection Groups page (Connections > Connection Groups) allows you to configure and manage connection groups to route PSTN calls on the Cisco Business Edition 3000. Table 37: Settings on the Connection Groups Page, on page 205 describes the settings on the Connection Groups page (Connections >...
Page 226 If the connection group is empty, calls from site will Note not work correctly. Add Connection Group Information General Information Name Enter the name for the connection group. Description Enter the description for the corresponding connection group. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 227 Click Reset to discard your changes and display the saved data. Click OK to configure a new connection group to route the PSTN calls. Cancel Click Cancel to discard the configuration. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 228 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 229: Date And Time Settings
Date/Time page (System Settings—Date and Time). After you complete the Cisco Business Edition 3000 First Time Setup Wizard, you access the Cisco Business Edition 3000 Administrative Interface to update the date and time for the system (System Settings >...
Page 230 Check the Set date and time automatically using time server (NTP) checkbox to let you enter the URL of the NTP server. If you do not want Cisco Business Edition 3000 to synchronize its date and time with an NTP server, leave this box unchecked.
Page 231: Department Settings
Department Settings Impacted GUIs: Cisco Business Edition 3000 Administrative Interface In the Cisco Business Edition 3000 Administrative Interface, you can add, edit, and delete departments. The following table describes the settings that display on the Department page (Users/Phones > Department), which allows you to add and edit a department.
Page 232 If the phone model does not support all of the buttons that are specified in the phone button template, only the number of buttons that the phone supports display on the phone. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 233 If the phone model does not support all of the buttons that are specified in the phone button template, only the number of buttons that the phone supports display on the phone. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 234 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 235: Devices Settings
C H A P T E R Devices Settings Impacted GUIs: Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface The Device Settings page allows you to edit and delete devices. You can also generate CLI functionalities for ISR2901 gateways in the Device Settings page.
Page 236 Copy the CLI commands to the IRS2901 telnet or a serial-interface command line to configure the gateway. You need to generate CLI commands only for IRS2901 gateways. The MCS7890-C1 Gateway do not require generation of CLI commands. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 237: Diagnostics Settings
Collect Logs The following table describes the settings that you can use to enable or disable detailed logging, generate logs, and download the log file under the Collect Logs tab. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 238: Usb Flash Drive
USB Flash Drive Cisco USB flash drive allows you to perform the server diagnostics and collect the required log files when the Cisco Business Edition 3000 Administrative Interface is not accessible. You can use the USB Flash Drive tab to download the diagnostics file.
Page 239: Packet Capture
Packet Capture Packet Capture The Cisco Business Edition 3000 Administrative Interface supports capturing the network packets on a server. While troubleshooting, it is sometimes necessary to collect network packets that are being sent to and from the network interface on a Cisco Business Edition 3000 server.
Page 240: Ping
Ping Ping Cisco Business Edition 300 Administrative Ping utility interface allows you to check the network connectivity for the desired IP Address or a hostname to which you want reach. While check the connectivity, you can mention the number of attempts that the system can try.
Page 241: Pcm Capture
After you click this option, it changes to Enable Loopback. PCM Capture The Cisco Business Edition 3000 Administrative Interface helps to troubleshoot audio quality issues using PCM Capture. Table Table 45: Settings on the PCM Capture Tab, on page 222 describes the settings on Monitoring >...
Page 242 Disable button is pressed. If the session goes beyond five minutes, the tool automatically stops the PCM capture. When the user clicks Disable button, the log file captured is provided in the User Interface (UI). Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 243: Dial Plan Settings
The following table describes the settings on the Dial Plan page. In the Cisco Business Edition 3000 Administrative Interface, these settings display under the General tab. In the Cisco Business Edition 3000 First Time Setup Wizard, no tabs display on this page.
Page 244 Select the value of the extension from the drop-down list. The values are from 3 to 11. The length of Main Number cannot be less than the value selected here. You cannot update this field in the Cisco Business Edition 3000 Administrative Interface. Default Allowed Extensions This setting displays the default extension number range, which depend on the values set for Main Number and Extension Length.
Page 245 By default, the value is 15. Import Blocking/Abbreviated Click to import the Cisco-provided .xls data configuration file to configure Dialing Rules blocking rules and abbreviated dialing. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 246: Translation Rules Settings
Click Reset to discard your changes and display the saved data. Translation Rules Settings Translation rules allow Cisco Business Edition 3000 to manipulate one extension number to another extension number before routing the call. The following scenarios show examples of when you would configure translation rules: •...
Page 247 Translation Rules Settings These settings, which are described in the following table, only display in the Cisco Business Edition 3000 Administrative Interface. Table 47: Settings on the Translation Rules tab Settings Description Incoming Number Perform the following procedure to configure translation rules.
Page 248: Block Rules Settings
Block Rules Settings Block rules allow Cisco Business Edition 3000 to block unwanted calls based on the number they begin with. Called party numbers matching the patterns specified in the Blocking Rules will be blocked by the system.
Page 249 To delete a blocked number, click the – (Minus) button. Import Blocking/Abbreviated Dialing Rules Click to import the Cisco-provided .xls data configuration file to configure blocking rules and abbreviated dialing. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 250: Abbreviated Dialing Settings
With Release 8.6.4, a modification in outside dial code will not update the abbreviated dial rules. You must update the abbreviated dialing rules manually. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 251 Abbreviated Dialing Settings These settings, which are described in Table 11: Settings on the Abbreviated Dialing tab, on page 83, only display in the Cisco Business Edition 3000 Administrative Interface. Table 49: Settings on the Abbreviated Dialing tab) Settings Description Digits dialed by the user •...
Page 252: Application Dial Rules Tab Settings
Application Dial Rules Tab Settings Cisco Business Edition 3000 allows you to create customized application dial rules that you can apply to the called number when applications place calls through Cisco Business Edition 3000. Cisco Business Edition 3000 applies the translation pattern against the called number before forwarding the call.
Page 253 For example, if you enter 972 in the text box, Cisco Business Edition 3000 checks to see if the calling number begins with 972. If the digits do not match, Cisco Business Edition 3000 does not apply the dial rule to this calling number.
Page 254 • Edit—Click this button to edit this rule. • Delete—Click this link to delete an existing rule. Move to... To change the order in which Cisco Business Edition 3000 applies application dial rules, highlight one of the dial rules and click the Move to… button. Save Click Save to save your changes.
Page 255: Hunt List Settings
Enter the extension that serves as the pilot for the hunt list. This extension serves as the trigger for hunting to begin. When this extension is called, Cisco Business Edition 3000 uses the method that is specified in the Hunt Type setting to distribute the call to an extension in the hunt list.
Page 256 Broadcast distribution algorithm. Cisco Business Edition 3000 cannot display shared lines correctly on the phone if the extensions are members of a hunt list that uses the Broadcast distribution algorithm. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 257 For internal users if voicemail is disabled, the calls get forwarded to Auto Attendant. However, if voicemail is enabled, all calls will be forwarded to the users voicemail as set up in their assigned usage profile. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 258 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 259: Health Summary
Voltage, Temperature, and fan speed, if these parameters exceed the threshold values. For more details on the status of system parameters, refer to the Troubleshooting Issues, on page 427 section. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 260 This category displays the status of registered devices in the internal network such as phones, gateways, and trunks. If the number of registered devices is less than 66.67%, the status of registered devices is displayed as down. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 261: License Settings
Impacted GUIs: Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface Cisco User Connect licensing allows you to track the users and phones in your system. The License page allows you to perform such tasks as installing Cisco User Connect licenses and viewing details about installed licenses, including the license version, the type of licenses, and the number of licenses that you used.
Page 262 To view details about all license files, click the License File tab. You can view the name of the license file, the license type for the license, the Cisco Business Edition 3000 software version that is associated with the license, and the total number of units, one unit per phone, that is included with the license file.
Page 263: Music On Hold Settings
Copy from System USB Port and browse to the location of the file. Ensure that the USB flash drive is put in the port on the server before you copy the file. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 264 Setting Description Upload To upload the file to the server, click Upload. Cancel If you do not want to upload the file, click Cancel. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 265: Network Settings
For DNS, make sure that you map the IPv4 address of the Cisco Business Edition 3000 server to the hostname on the DNS server. Cisco recommends that you update the DNS server before you change the hostname or IP address on the Network page.
Page 266 Setting Description System Hostname Enter a hostname for the Cisco Unified Business Edition 3000 system. The hostname can include up to 24 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (\), or angle brackets (<>).
Page 267 Enter the name of the domain where this node is located. System Identification System Identifier Displays the unique identification name of the Cisco Business Edition 3000. You can edit System Identifier field only on the Network Settings page. This identifier is used to identify this system by...
Page 268 Setting Description Save File This button displays only in the Cisco Business Edition 3000 Administrative Interface. To download the USB network.xml file, click Save File. This file allows you to change the hostname and IP address for the Cisco Business Edition 3000 server when you cannot access the Cisco Business Edition 3000 Administrative Interface.
Page 269: Phones Settings
Phone settings also display in the Cisco-provided .xls data configuration file. In the Cisco Business Edition 3000 Administrative Interface, you can add, edit, and delete phone configuration. The following table describes the settings that display on the Phones page (Users/Phones > Phones), which allows you to add and edit phone configuration.
Page 270 To create the device name for the Cisco VG224 Analog Phone Gateway, Cisco Business Edition 3000 automatically uses the values that you enter in the Gateway MAC Address and the Port Number fields. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 271 Phone Applications Settings GUI: Cisco Business Edition 3000 Administrative Interface You can quickly add phone applications in the usage profile in both the Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface. A specific menu option displays under Users/Phone >...
Page 272 Application:Cisco/CorporateDirectory to the URL for your custom directory. Enter up to 512 alphanumeric characters, spaces, or !#$%&'()*+,./:;<=>?@][^_{|}~\- Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 273: Post-Setup Wizard
GUI: Cisco Business Edition 3000 Administrative Interface After you log in to the Cisco Business Edition 3000 Administrative Interface for the first time, the Post-Setup Wizard displays. Cisco Business Edition 3000 displays the Post-Setup Wizard to ensure that you perform the most critical tasks immediately after the Cisco Business Edition 3000 First Time Setup Wizard completes.
Page 274 Cisco-provided .xls data configuration file, attempt the import again through the Search Users or Search Phones pages (the Import Bulk Users/Phones button under Users/Phones > Users or Phones). Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 275 Cisco prioritizes the next steps that you should perform. For example, Cisco recommends that you perform a backup before you perform additional configuration tasks. To perform a backup, choose Maintenance > Backup. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 276 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 277: Pstn Connection Settings
PSTN connections for the Cisco Business Edition 3000. Caution For DNS, make sure that you map the IPv4 address of the Cisco Business Edition 3000 server to the hostname on the DNS server. Cisco recommends that you update the DNS server before you change the hostname or IP address on the Network page.
Page 278: Pstn Connection Settings
The media transcoding and conferencing will not work properly if all the internal gateway connections are deleted. Add PSTN Connection Click Add PSTN Connection to configure a new PSTN connection. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 279: Connection Type
This option is not available for Cisco MCS7816-I5. • ISR2901—Select this option to configure an IRS2901 gateway. • Cisco Unified Border Element (CUBE)—Select this option to configure CUBE as a gateway for SIP connections. • Session Border Controller—Select this option to configure a session border controller as a gateway for SIP connections.
Page 280 Setting Description Device If you have selected device type as Cisco Business Edition 3000, the device name field will be auto-filled. Select the device for the ISR2901 gateway if available. Select Add Device to add a new device for ISR2901 gateway.
Page 281: Adding/Editing A Device
For DNS, make sure that you map the IPv4 address of Note the Cisco Business Edition 3000 server to the hostname on the DNS server. Cisco recommends that you update the DNS server before you change the hostname or IP address on the Network page.
Page 282: Provider
Connection Settings page. The following are the service providers for Cisco Business Edition 3000: • Cisco Digital Access E1 PRI (if the Connection Type is EI PRI) • Cisco Digital Access T1 PRI (if the Connection Type is TI PRI) •...
Page 283 Displays the name of the gateway. Device Port Select the required port for the gateway device from the drop down list The following are the description of Advanced Settings for Connection Types for Cisco Business Edition 3000: • Connection Type: E1 PRI, on page 263 •...
Page 284 Choose one of the following values: • 24 • 32 • 48 • 64 • 128 (available with MCS7890C1 internal gateway only) This option is available only if echo cancellation is Note enabled. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 285 A RESTART or SERVICE message confirms the status of the ports on a PRI span. If RESTART or SERVICE messages are not sent, Cisco Business Edition 3000 assumes the ports are in service. When the D-Channel successfully connects with another PRI D-Channel, it sends a RESTART or SERVICE message when this check box is unchecked.
Page 286 Delivery–Inbound the redirecting reason of the call when the call is forwarded. (The UUIE part of the outgoing SETUP message from the Cisco Business Edition 3000 includes the Redirecting Number IE.) Uncheck the check box to exclude the first redirecting number and the redirecting reason.
Page 287 Cisco Business Edition 3000 sets the called directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 288 Cisco Business Edition 3000 sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 289 Cisco Business Edition 3000 sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 290 You can decrease the volume of the incoming signal by either decreasing the input gain value or increasing the output attenuation. The minimum value is –6, and the maximum value is 14. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 291 For example, if you connect to a PBX and the PBX uses User as its protocol side, select Network for this device. Typically, use User for this option for central office connections. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 292 (lowest number port) to last (highest number port), or from last to first. Valid entries include TOP DOWN (first to last) or BOTTOM UP (last to first). If you are not sure which port order to use, select TOP DOWN. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 293 A RESTART or SERVICE message confirms the status of the ports on a PRI span. If RESTART or SERVICE messages are not sent, Cisco Business Edition 3000 assumes the ports are in service. When the D-Channel successfully connects with another PRI D-Channel, it sends a RESTART or SERVICE message when this check box is unchecked.
Page 294 Delivery–Inbound the redirecting reason of the call when the call is forwarded. (The UUIE part of the outgoing SETUP message from the Cisco Business Edition 3000 includes the Redirecting Number IE.) Uncheck the check box to exclude the first redirecting number and the redirecting reason.
Page 295 Connection Settings Setting Description Calling Party Presentation Select whether you want the Cisco Business Edition 3000 to allow or restrict the display of the calling party phone number. • Default—If you do not want to change the calling line ID presentation •...
Page 296 Cisco Business Edition 3000 sets the called directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 297 Cisco Business Edition 3000 sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 298 Cisco Business Edition 3000 sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan. You may need to change the default in Europe because Cisco Business Edition 3000 does not recognize European national dialing patterns.
Page 299 You can decrease the volume of the incoming signal by either decreasing the input gain value or increasing the output attenuation. The minimum value is –6, and the maximum value is 14. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 300 Valid entries include TOP DOWN (first to last) or BOTTOM UP (last to first). If you are not sure which port order to use, select TOP DOWN. Product Specific Configuration Layout Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 301 Specifies the channel range available for TI CAS connection type. Enter channels with dashes to specify ranges and commas to separate values, for example, 1-5,7,12. A maximum of 24 channels can be configured. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 302 Cisco Business Edition 3000. This field works in tandem with the Extension Length field on the Dial Plan settings, which tells the Cisco Business Edition 3000 how many of the expected digits are significant. Signalling type Select one of the following: •...
Page 303 Displays the name of the PSTN connection. Description Displays the description provided for the PSTN connection. Displays the type of PSTN connection. Connection Type Device Type Displays the type of gateway device. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 304 Specify the IP address of the service provider. Provider Port Specify the port of the service provider BE3000 Port Specify the port of the Cisco Business Edition 3000 to which the service provider is connected. Show/Hide Advanced Settings Note In this section, the parameters that are exposed by the service provider for editing appear on the Cisco Business Edition 3000 Administrative Interface.
Page 305 When you enable send-receive SDP in mid-call INVITE for an early in mid-call INVITEs offer SIP trunk in tandem mode, Cisco Business Edition 3000 inserts Media Termination Point (MTP) to provide send/receive SDP when a SIP device sends offer SDP with a=inactive or sendonly or recvonly in audio media line.
Page 306 RFC 2833. • RFC 2833—Choose this configuration if the preferred DTMF method to be used across the trunk is RFC 2833. Cisco Business Edition 3000 makes every effort to negotiate RFC 2833, regardless of a media termination point (MTP) usage.
Page 307 • Calling Name Presentation (CNIP/CNIR)—To allow or restrict the originating caller name on a call-by-call basis Check this check box to enable this option on the Cisco Business Edition 3000. Calling Line ID Choose whether you want the Cisco Business Edition 3000 to allow Presentation–Outgoing...
Page 308 Setting Description Calling Name Presentation–Outgoing Choose whether you want the Cisco Business Edition 3000 to allow or restrict the display of the calling party name on the called party phone display for this SIP route pattern. Choose one of the following: •...
Page 309 Asserted Identity header that SIP trunk messages should include: • Default—This option represents the default value; Screening indication information that the SIP trunk receives from Cisco Business Edition 3000 Call Control determines the type of header that the SIP trunk sends.
Page 310 • Default—This option represents the default value; Name/Number Presentation values that the SIP trunk receives from the Cisco Business Edition 3000 Call Control compose the SIP Privacy header. For example, if Name/Number presentation specifies Restricted, the SIP trunk sends the SIP Privacy header;...
Page 311 (*) and octothorpe (#), and the international escape character +. Note The final number (digits retained + prefix digits) must be equal in length to the extension length in the system. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 312 Redirecting Information Send Redirecting Diversion Header Check this check box to accept the Redirecting Number in the incoming INVITE message to the Cisco Business Edition 3000. You use Redirecting Number for voice-messaging Note integration only. If your configured voice-messaging system supports Redirecting Number, you should check the check box.
Page 313 SIP trunk. If the remote SIP device fails to respond or sends back a SIP error response such as 503 Service Unavailable or 408 Timeout, Cisco Business Edition 3000 tries to reroute the calls by using other Trunks or by using a different address.
Page 314 Valid values range from 100 to 1000 milliseconds. The default value specifies 500 milliseconds. Retry Count This field specifies the number of times that Cisco Business Edition 3000 resends the OPTIONS request to the remote peer. After the configured retry attempts are used, the destination is considered to have failed.
Page 315 PSTN Disconnect Detection Note The pick-up timer in Cisco Unified Business Edition 3000 has been set to delay picking up incoming calls by 4 seconds. To pick up all incoming calls, ensure that all of the disconnect timers mentioned below are set to disconnect a call only after a silence of 5 seconds.
Page 316 This field defines the local DTMF playback duration in milliseconds. FXS Port Impedance This field sets the electrical impedance of the FXS port. Choices are: 600, 900, 600+2.16uF, 900+2.16uF, 270+750||150nF, 220+850||120nF, 220+820||115nF, or 200+600||100nF. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 317 (*) and octothorpe (#), and the international escape character +. The final number (digits retained + prefix digits) must be Note equal in length to the extension length in the system. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 318 This value differs based upon the country of deployment and should only be adjusted should a call across the SPA8800 device to known working number not generate a ring tone. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 319 This parameter should match the value used by the PSTN. Click Finish to complete adding a PSTN connection to Cisco Business Edition 3000 server. You can add up to 300 connections. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 320 The following table describes the settings on the Add PSTN Connection > Connection Settings page when your chosen Connection Type is Cisco Digital Access E1 R2 For Brazil, Cisco Digital Access E1 R2 For Mexico, or Cisco Digital Access E1 R2 For Saudi Arabia.
Page 321 Connection Settings Setting Description Release Guard Time (ms) Specify the time period (in ms) for Cisco Business Edition 3000 to mark the channel idle on receiving the incoming release from the gateway for the ingress calls. The default value is 2000 ms. The valid values range from 1 to 2000 ms.
Page 322 PSTN connection, depend on the numbering plan that you choose from the Dial Plan drop-down list on the System Settings > Dial Plan > General tab. Sound Settings Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 323 Specifies the number of digits the user dials to place a call through the connection. This field works in tandem with the Extension Length field on the Dial Plan settings, which tells Cisco Business Edition 3000 how many of the expected digits are significant.
Page 324 ANI/DNIS digits before aborting the call. In case of ANI digits timeout, the gateway sends out the current collected digits as the calling number to Cisco Business Edition 3000. In case of DNIS digits timeout, the gateway starts Alert Wait Timer and waits for a response from Cisco Business Edition 3000.
Page 325 ANSWER (01). If Ring No Answers happen during this wait, or if you want to speed up the call setup time, decrease this timer. The default value is 1000 ms. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 326 Group-C signal. The default value is Disable for the Brazil or Saudi Arabia country pack. The default value is Enable for the Mexico country pack. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 327 Specify the DNIS digits to be collected before requesting category. Click Finish to complete adding a PSTN connection to Cisco Business Edition 3000 server. You can add up to 300 connections. Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 328: Digit Discard Instructions Settings
The final number is formed from prefixing the specified prefix to the retained digits. The length of the final number must be equal in length to extension Note length configured for the system. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 329 Number Type Choose the format for the number type in called party directory numbers. Cisco Business Edition 3000 sets the called directory number (DN) type. Choose one of the following number types to use in calling. • Unknown—Use when the dialing plan is unknown.
Page 330: Calling Party Transformations Settings
Note connection will not be available. Inbound Calling In the text box, enter a digit pattern for the calling number. Cisco Business Edition Number 3000 checks the digits in the calling number against each of the Inbound Calling Number patterns, beginning with the top pattern, until a match is found.
Page 331 The Reach Me Anywhere feature allows you to configure the Ring Timing in your system. The following table describes the settings that display on the Reach Me Anywhere settings page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Reach Me Anywhere).
Page 332 The default value for answer delay is 2.5 seconds and ring duration is 25 seconds. You cannot delete the ring timing set for Moderate delay because it is a default setting. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 333 Time to wait before allowing connection to alternate number. Used to avoid immediate forwarding or voicemail pickup from alternate number. The value ranges from 0 to 10. You can increment the value by 0.5 Note seconds. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 334 Elapsed time since call arrived. The value ranges from 0 to 340. Make this the default timer set Check the check box to set the current profile as the default timer. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 335 Field Description Save Click Save to save the changes. Reset Click Reset to discard unsaved changes. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 336 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 337 (or vice versa) of software that is installed on your server. The following table describes the settings that display on the Restart/Shutdown page (Maintenance > Restart/Shutdown). Cisco recommends that you do not press the power button on the server to shut down or to restart the Caution server unless you absolutely need to do so.
Page 338 The system takes approximately 60 minutes Note to switch versions after the upgrade, and almost 30 minutes for subsequent switches of versions. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 339: Restore Settings
Table 77: Settings on the Restore page Setting Description If your backup tar file is stored on a USB hard disk, click USB and browse to the location where your backup file exists. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 340 4 Click Browse to browse to the location where the tar file is stored on the SFTP server. Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program (CTDP).
Page 341 Business Edition 3000 software that is running on your Cisco Business Edition 3000 server. • Make sure that the Cisco Business Edition 3000 software is installed and running on the server. • After an upgrade of your software, you cannot...
Page 342 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 343: Search Settings
GUI: Cisco Business Edition 3000 Administrative Interface On the search pages in the Cisco Business Edition 3000 Administrative Interface, you can search for the following types of items that are configured. By default, all entries that are configured display; you use the search page to find specific items.
Page 344 Delete. A message warns that you are deleting the configuration. You cannot delete the central site, so the Delete link does not display for the central site on the Sites search page. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 345 Setting Description Reset Password This link is displayed only for the Cisco Unified Wireless IP Phone 7925G on the Search Phone page. To change the password, click Reset Password. You can reset the password (default value is cisco) only if the 7925G phone is registered to the Cisco Business Edition 3000.
Page 346 Search Users or Search Phones pages. Clicking Import Users/Phones imports users and phones if they are all in the Cisco-provided .xls data configuration file; you can click the button in either search page to import both users and phones. (The system always imports all at the same time if all are in the file.)
Page 347: Setup Mode Settings
Cisco-provided .xls data configuration file, you do not need to perform additional configuration tasks in the Cisco Business Edition 3000 First Time Setup Wizard; the wizard automatically takes you to the wizard Summary page where you can review the values for your settings.
Page 348 The data does not get added toCisco Business Edition 3000 until after the server restarts at the end of the wizard. Cisco recommends that after you restart the server, access the Cisco Business Edition 3000 Administrative Interface to determine whether configuration data got added to the system;...
Page 349: Sites Settings
Internet connection provides access to the central site. You can have 1 teleworker site. The following table describes the fields under the Sites tab, which display only in the Cisco Business Edition 3000 First Time Setup Wizard.
Page 350 Note Cisco recommends that you contact the Cisco Technical Assistance Center for assistance in case of a failure. Add Site Click to add a remote site. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 351 This section describes how to configure a central site. The central site is the location where the majority of users work; in all cases, the Cisco Business Edition 3000 server is located at the central site. In most cases, the company headquarters is the central site.
Page 352 Local mobile phone prefix must have a length that is valid in the country where you will set up the Cisco Business Edition 3000. For example, in India, you must enter the first four digits of the mobile phone numbers as the local mobile phone prefix.
Page 353 The subnet and subnet masks allow you to associate your phone(s) and gateway(s) with a site. As a phone/gateway registers with the Cisco Business Edition 3000 server, the server learns the IP address of the phone/gateway. The server then searches the subnet and masks for every site to determine the best match.
Page 354 Calls, the lowest level that is configured for the settings get applied to the users. The list of options that appear is based on the Country Note pack you have installed on the Cisco Business Edition 3000. Emergency Calling Information Allow Emergency Calls from this site Check this check box to allow making emergency calls from this site.
Page 355 General > Dialing Prefixes area. Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 356 • Local Collect Calls The call types available to choose depends on the Note country pack you have installed on the Cisco Business Edition 3000. From the drop-down list, for each outside dial code and call type, select the connection group through which the calls will be routed from this site.
Page 357 Check box to enable video calls between sites. Note Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site connected to the teleworker site. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 358 Slide the scale to accommodate your decision. You can use the slider to select the value. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 359 You can configure multiple branch/remote sites in your system. The following table describes the settings for remote sites, including branch offices and the teleworker site. Table 83: Configure central and branch sites Field Description General Tab Information Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 360 Local mobile phone prefix must have a length that is valid in the country where you will set up the Cisco Business Edition 3000. For example, in India, you must enter the first four digits of the mobile phone numbers as the local mobile phone prefix.
Page 361 The subnet mask value is the same which you have Note updated in the System Settings > Network (Step 1 of 2) in the Cisco Business Edition 3000 First Time Setup Wizard. Enter the subnet address and specify the number of subnet masks.
Page 362 Calls, the lowest level that is configured for the settings get applied to the users. The list of options that appear is based on the Country Note pack you have installed on the Cisco Business Edition 3000. Emergency Calling Information Allow Emergency Calls from this site Check this check box to allow making emergency calls from this site.
Page 363 General > Dialing Prefixes area. Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 364 Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 365 Check box to enable video calls between sites. Point-to-point video is not supported within the Note teleworker site or between the teleworker site and any other site connected to the teleworker site. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 366 Slide the scale to accommodate your decision. You can use the slider to select the value. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 367 In countries that have toll bypass regulation, ensure that the PSTN calls from remote user site adheres to their country regulation. The following table describes the settings for a remote user. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 368 You set the audio source for music on hold in the usage profile. You upload audio source .wav files for music on hold on the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Music On Hold).
Page 369 Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 370 Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 371 Click View Dial Plan Patterns to view the configured dial plan patterns. See Dial Plan Pattern Settings, on page 355 more information about configuring Dial Plan Patterns. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 372 You can use the slider to select the value or enter in the field provided. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 373 Cisco recommends that you contact the Cisco Note Technical Assistance Center for assistance in case of a failure. Reset Click Reset to discard your changes and display the saved data. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 374 Some countries have regulations on PSTN access to prevent toll bypass when PSTN networks are bridged with data networks; for example, India. In Cisco Business Edition 3000, you can control how phones in different sites participate during PSTN calls. You can configure Logical Partitioning on Cisco Business Edition 3000 if installed in countries enforcing the Telecom Regulations.
Page 375 Choose the option from the drop-down list to filter the dial plans selected based on the following categories: • Pattern • Class of Service • Call Handling • Routing Destination • Description Pattern Specifies the pattern of the dial plan. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 376 • Edit—Click to edit the corresponding dial plan pattern. • Delete—Click to delete the corresponding dial plan pattern. Add Dial Plan Pattern Click to add a new dial plan pattern. Add Dial Plan Pattern Information Pattern Identification Information Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 377 Show Advanced Settings/Hide Advanced Settings Call Classification From the drop-down list, choose how you want calls that use this pattern to be classified in Call Detail Reports. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 378 SPA Dial Plan Patterns The Edit SPA Dial Plan window allows you to set the digit patterns that Cisco Business Edition 3000 matches against called numbers received from a SPA gateway in order to determine whether to route the call.
Page 379 Description Custom Dial Plan Patterns This list box displays the list of number patterns that Cisco Business Edition 3000 matches against the called number. For all calls received from an SPA gateway, Cisco Business Edition 3000 checks the called number against the patterns in this list.
Page 380 SPA Dial Plan Patterns Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 381 Specify the email address of the recipient to whom the email notifications will be delivered. You can add only one recipient to the Note Recipient address list, or a mail alias. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 382 The Save option will save the System Notifications configuration. However, it will give an option to test the configuration if not tested/validated earlier. Cancel Click Reset to discard your changes and display the saved data. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 383: Summary Settings
GUI: Cisco Business Edition 3000 First Time Setup Wizard The Summary page in the Cisco Business Edition 3000 First Time Setup Wizard gives details of the changes that you made on the System Setup, PSTN Gateway, Dial Plan, Sites, and Usage Profiles tabs. Click each tab to review the changes you made;...
Page 384 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 385: Upgrade Settings
Cisco-issued patches (.cop files) that are required for your Cisco Business Edition 3000 system. Note Be aware that for Release 8.6(4), you can install or upgrade Cisco Business Edition 3000 only on the Cisco MCS 7890-C1 server. Caution Before you upgrade your software, download the upgrade file from www.cisco.com to your PC.
Page 386 Note Make sure that you use a minimum of 8 GB USB flash drive that is formatted as FAT32 in the Cisco Business Edition 3000. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 387 4 Click Browse to browse to the location where the upgrade file is stored on the SFTP server. Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program (CTDP).
Page 388 To upgrade your software, click Start Upgrade. When you click this button, the upgrade of software starts immediately Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 389 Interface will not be available until the upgrade is complete (this might take several hours). If you want to monitor the upgrade progress, you must connect an external monitor to the Cisco Business Edition 3000 server. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 390 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 391 Genearl cop files ciscocm<>.cop CSA COP files platform-csa-<>.cop Country pack files cm-locale-russia_CP-8.6.1.9902-208.cop The following table describes the settings that are displayed on the Installed Software page (Maintenance > Installed Software). Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 392 Packages on your system. By default, the optional software packages Note are sorted by their names. The Optional Software Packages can also be sorted by the installation date on your system. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 393: General Tab
Cisco Business Edition 3000 Administrative Interface.) Note You can have a maximum of 30 usage profiles in the Cisco Business Edition 3000 Administrative Interface and a maximum of 10 usage profiles in the Cisco Business Edition 3000 First Time Setup Wizard.
Page 394 Note on the class of service available in the country pack installed in your system. For more information, see Dial Plan section in the Cisco Business Edition 3000 Administration Guide. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 395 Click Show All to view the list of users that are not present in the call pickup group. You can add the user to a call pickup group Note on Users/Phones > Call Pickup Groups page. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 396 You enable Cisco Extension Mobility separately for the phone that can be logged in to and for the user that can log in to a Cisco Extension Mobility-enabled phone. Voicemail This option enables you to configure voicemail feature.
Page 397 A phone number, which may include up to 50 digits, asterisk, or octothorpe (#). The voicemail option only displays if you enable voicemail in the call features section of the usage profile. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 398 1 is used to correlate the phone and user when the user extension is assigned to line 1 on the phone. You cannot update Line Button 1. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 399 In certain phone types, such as the Cisco Unified IP Communicator, the headset option cannot be disabled; only the enable or disable speakerphone option is allowed from Cisco Business Edition 3000 Usage Profile. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 400 Also, the users cannot adjust the ringer volume or save any volume settings. By default, Enable Access to All Menu Items is enabled. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 401 For security purposes, you can prevent access to the PC port on the phone in Cisco Business Edition 3000 Administrative Interface. To enable access to the PC port on the back of the phone, check the PC Access Port check box.
Page 402 Determine the amount of time that the system waits before turning off the phone screen after it is idle. Select the hours and minutes that the system should wait before turning off the phone screen. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 403 Available section after they are added. To search for, edit, and delete phone applications, you must access the Phone Applications page in the Cisco Business Edition 3000 Administrative Interface (Users/Phones > Phone Applications).
Page 404 Enter up to 512 alphanumeric characters, spaces, or !#$%&'()*+,./:;<=>?@][^_{|}~\- Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 405: User Settings
Before you add a user, determine whether the user can act as an administrator of the system. All users can use the phones and access the Cisco Business Edition 3000 User Preferences Interface where they can manage some phone features and functionality, such as speed dials and so on. Administrators, though, can administer the entire system, including but not limited to monitoring the system, and adding, updating, and deleting phones, users, and so on.
Page 406 Enter a user ID that identifies who the user is, not the function that the Note user performs. For example, enter an email ID to identify the user. Do not enter a value that specifies a function, such as operator. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 407 • Does not use a character or number more than three times consecutively. • Does not repeat or include the alias, username, or extension. • Does not consist of 3 consecutive characters or numbers (for example, passwords such as 321 or ABC). Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 408 2580, 159, or 753. Enable Administrator If you want this user to be able to log in to the Cisco Business Edition 3000 Access Administrative Interface, check the Enable Administrator Access check box.
Page 409 The primary line displays on a Cisco Extension Mobility-enabled phone when a user is logged into that phone. The primary line is also used with call forward all and Reach Me Anywhere.
Page 410 (For example, enter the phone number as if you were placing a call from your desk phone.) Phone Type Select the user phone type from a list of mobile phones that support Cisco mobile clients. Device ID A unique device ID for each user is returned after you select the phone type.
Page 411 Reach Me Anywhere feature. If Cisco Mobile Client Support is enabled, the alternative number must be different than the Cisco Mobile Client Number and a call is directed to this number if the mobile client is not registered to the corporate phone system.
Page 412 • If the user is using Mozilla Firefox, the user can either clear the browser cache and log in or close the browser, reopen it, and then log in. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 413 The following information is displayed when the user clicks Help in the Cisco Business Edition 3000 User Preferences Interface. You can use your computer to sign in to the Cisco Business Edition 3000 User Preferences Interface where you can configure your Cisco Mobile Client settings, Reach Me Anywhere number, Call Forwarding number, Voicemail Notification method, enable or disable Do Not Disturb, set Speed Dials, your phone PIN for Cisco Extension Mobility, and your password for the Cisco Business Edition 3000 User Preferences Interface.
Page 414 If you want to... Then do this after you sign in... Set Reach me on Cisco Mobile Client 1 Check the Reach me on Cisco Mobile Client at check box. The system administrator must Note 2 Perform one of the following tasks:...
Page 415 1 of your desk phone, all phones ring. When you answer the call on one of the phones, the other phones stop ringing, are disconnected, and display a missed call message. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 416 You can select the day, start time, and end time Note of the incoming calls. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 417 To remove all phone numbers from the list, click Clear History. Then, click OK in the dialog box that appears. To turn off call forwarding, uncheck the Forward Calls to check box. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 418 Before you enable voicemail, verify whether you have Note installed licenses for voicemail. You must install voicemail licenses for each user that can use voicemail. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 419 If you want to... Then do this after you sign in... Cisco Web Dialer Click the Search directory and place call... to see the Cisco Web Dialer Phone Directory. Cisco Web Dialer allows a user to place calls to people in the corporate directory...
Page 420 The speed dials that you assign and prioritize apply to all phones that belong to you. Your speed dials may display on Cisco Extension Mobility-enabled phones if you are allowed to use Cisco Extension Mobility. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 421 Cisco Extension Mobility. Save After you make your changes, click Save. Reset To discard your changes and display the saved data, click Reset. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 422 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 423 Some settings on this page work in conjunction with settings that are configured on the Phone or Usage Profile pages. The following table describes the settings that display on the Voice Feature Settings page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Voice Feature Settings).
Page 424 This setting only applies for phones where you turned on Do Not Disturb. You turn on Do Not Disturb in the phone configuration (Users/Phones > Phones) or on the phone itself. Default—Ringer Off Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 425 This setting only applies for phones where you turned on Do Not Disturb. You turn on Do Not Disturb in the phone configuration (Users/Phones > Phones) or on the phone itself. Default—Beep Only Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 426 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 427 GUI: Cisco Business Edition 3000 Administrative Interface Voicemail Notification feature allows you to enable the voicemail notification through email. The following table describes the settings on the System Settings > Voicemail Notification page using the Cisco Business Edition 3000 Administrative Interface.
Page 428 IMAP client. Save Click Save to save the voicemail notification settings. Reset Click Reset to discard the changes and revert to the previously saved settings. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 429: Troubleshooting In Cisco Business Edition
How to Diagnose a Problem, page 413 • Troubleshooting Issues, page 427 • Reimaging or Replacing the Cisco Business Edition 3000 Server, page 453 • Cisco Business Edition 3000 TCP and UDP Port Usage, page 463 • Opening a Case with Cisco Technical Assistance Center, page 467...
Page 431: Troubleshooting Overview
• The Cisco Diagnostics Tool—The Cisco Diagnostic Tool allows you to diagnose your system if you cannot access the Cisco Business Edition 3000 Administrative Interface • If you file a case with Cisco TAC, you may need additional troubleshooting tools, as described in the Opening a Case with Cisco Technical Assistance Center, on page 467.
Page 432: Related Topics
• If you must collect a log file, save the log file to a USB flash drive or desktop to prevent the system from overwriting it. • If you plan to file a case with Cisco TAC, see the Information You Will Need, on page 468...
Page 433 Troubleshooting from the Health Summary Page, page 416 • Troubleshooting From the Diagnostics Page, page 418 • Troubleshooting When You Cannot Access the Graphical User Interfaces, page 419 • Troubleshooting Using the System LED, page 424 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 434: Troubleshooting Using Mcs 7890-C1 Leds
Cisco Business Edition Same as above. If problem 3000 Administrative persists, reboot. If that does Interface Health not resolve the issue, Summary window contact your Cisco-certified displays an error. partner. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 435 Troubleshooting Using the System LED You, as a System Administrator, can also monitor the health of the Cisco Business Edition 3000 system through the status of the System LED mounted on the MCS 7890 server. This LED gives you primary Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Page 436: Troubleshooting From The Health Summary Page
Health Summary page displays subsystems (the following table) and status messages for each subsystem. If no problem occurs in the subsystem, a green check mark and the message, “This subsystem is operating Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 437 Perform the following procedure to troubleshoot through the Health Summary page. Procedure Step 1 Log in to the Cisco Business Edition 3000 Administrative Interface. Step 2 To access the Health Summary page, select Monitoring > Health Summary. Under each subsystem, the status displays.
Page 438: Troubleshooting From The Diagnostics Page
The system generates a single compressed zip file containing all logging information. The system only allows you to keep one zip file at a time on your Cisco Business Edition 3000 server. When you generate a log file, you automatically overwrite the last zip file on the server. Make sure that you download the log file to a location on your PC that can handle the size of the zip file.
Page 439: Troubleshooting When You Cannot Access The Graphical User Interfaces
USB memory device. The USB memory device allows you, the System Administrator, to perform the servers diagnostics and collect the required log files when the Cisco Business Edition 3000 Administrative Interface is not accessible and before you reboot or reimage the Cisco Business Edition 3000 server.
Page 440 Troubleshooting When You Cannot Access the Graphical User Interfaces Interface. The diagnostics starts automatically after you insert the Cisco Diagnostics USB flash drive in Cisco Business Edition 3000, and collects the required log files, generates a static HTML report and saves the logs and the html report to the USB flash drive.
Page 441 • max—Maximum number of system logs are collected. Step 4 When the system diagnostics is completed, the following files are generated and stored on the Cisco Diagnostic USB flash drive. The following table describes the files that are generated after diagnostic completion.
Page 442: Troubleshooting With The Network Usb Flash Drive When You Cannot Access The Administrative Interface
To troubleshoot a problem, analyze the HTML report and log files and then perform corrective action to resolve the error. If the Cisco Diagnostic USB flash drive is short of free space but has enough space to only save the Note static HTML report, then an error report is generated and saved in the Cisco Diagnostic USB flash drive.
Page 443 Download configure.xml from www.cisco.com and save it to your laptop. b) If you can access the Cisco Business Edition 3000 Administrative Interface, click Save File on the Connections > Network page to download the USB Network Diagnostics file (filename: configure.xml).
Page 444: Troubleshooting Using The System Led
Troubleshooting Using the System LED Step 7 Log in to the Cisco Business Edition 3000 Administrative Interface by using the IP address that is in the configure.xml file. Step 8 After you log in, verify that the network configuration is correct in the Network page (System Settings >...
Page 445 The status of System LED will be Blinking Green when the system is rebooting. Note For information on resolving the issues mentioned above, see Troubleshooting Issues, on page 427. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 446 Troubleshooting Using the System LED Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 447 The system is nearing maximum memory capacity, page 437 • The system is nearing maximum processing capacity, page 437 • The system has reached maximum capacity for calls going through the telephone network, page 438 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 448 Problems reported with the SPA8800, page 446 • Order of the PSTN Gateways used to route calls changes, page 447 • Upgrade of the Cisco Business Edition 3000 software failed, page 447 • Text displays in English not in my chosen locale, page 448 •...
Page 449: A Critical Internal Software Component Is Down And The System Must Be Restarted
• Check if a network issue has occurred by using the Ping Diagnostics feature (Select Monitoring > Diagnostics > Ping to ping the gateway and the Cisco Business Edition 3000 server). • Verify that the Ethernet connection is secure to the gateway. If the ping fails, then check the Cisco Business Edition 3000 server.
Page 450: A Large Number Of Devices (Phones) Are Unable To Register With The System Possibly Indicating A Problem With The Internal Network Or Network Services
Perform any of the following actions: Solution • Check to see if the gateway is powered down (this could be the ISR router, such as the Cisco 2901) and, if so, restore power. • Check if a network issue has occurred by using the Ping Diagnostics feature. (Select Monitoring >...
Page 451: One Or More Gateway Ports Are Unable To Communicate With The Telephone Network
Reboot the system. If this problem persists, contact your technical support team; for example, contact Solution your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC). One or more gateway ports are unable to communicate with the telephone network The gateway is registered but not functioning (layer 3 of the OSI Model/D channel is inoperable).
Page 452: Problems Have Been Detected With The Gateways Connecting The System To The Telephone Network
1 Verify that all information has been entered correctly (example: MAC address, IP address, and so on) and that all information is consistent. 2 Ensure that there is connectivity between the SPA8800 and Cisco Business Edition 3000; routers, firewalls, switches, and so forth, are configured and operating correctly.
Page 453: The Maximum Storage Capacity For Call Detail Records Has Been Exceeded
The DNS server could not resolve the host name or IP address of the Cisco Business Edition 3000 server. • Check the DNS service to verify that the hostname of the Cisco Business Edition 3000 server maps to the IP address that you added for the Cisco Business Edition 3000 server.
Page 454: A Problem Has Been Detected With The System Hardware
In the event a critical firmware update is required for the MCS 7890 platform, this upgrade will be made available to customers in the form of an offline bootable tool called the Cisco Firmware Update CD (FWUCD). Customers can search Cisco.com for the latest FWUCD releases that are applicable to MCS 7890 server.
Page 455: Windows 7
To prevent firmware corruption, which can result in a catastrophic failure of the MCS 7890, use Warning of a UPS is highly recommended. The time to complete a BIOS upgrade is approximately 30 minutes. BIOS recovery works in two different modes: • Automatic mode Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 456: Automatic Mode
If the jumper is properly placed, the system will sound two short chirps during system power on. If a compatible rom file is found on a USB flash drive, the system will go into recovery mode and prompt the user to continue with BIOS flash. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 457: The System Is Experiencing Sustained High Cpu Usage
• If the issue persists, generate a log file by navigating to Monitoring > Diagnostics; then, download the log file to your PC and send it to your technical support team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Page 458: The System Has Reached Maximum Capacity For Calls Going Through The Telephone Network
◦ Generate a log file on the Diagnostics page, and download the log file to your PC. ◦ Send the log file to the technical support team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Page 459: A Phone Failed To Register
• Review any status messages that display on the phone. Verify that the TFTP Server menu option on the phone contains the IP address of the Cisco Business Edition 3000 server. For information on status messages and the TFTP Server option, refer to the phone administration documentation that supports your phone model.
Page 460: Product Licensing Is Out Of Compliance
Restart the server. (Select Maintenance > Restart/Shutdown.) The system has experienced an error with voicemail and auto attendant services and must be restarted A required voicemail or auto attendant service is not running. Problem Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 461: The System Has Experienced An Error With Voicemail And Auto Attendant Services And Must Be Restarted
• If the issue persists, generate a log file by navigating to Monitoring > Diagnostics; then, download the log file to your PC and send it to the technical support team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Page 462: Voicemail And Auto Attendant Capacity Is Reduced Due To An Unresponsive Connection
• If the issue persists, generate a log file by navigating to Monitoring > Diagnostics; then, download the log file to your PC and send it to the technical support team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Page 463: How Do I Enable Or Disable T1/E1 And Ecan Statistics Logging
The system has experienced an error with voicemail and auto attendant services and must be restarted Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC). The system has experienced an error with voicemail and auto attendant services and must be restarted When the caller attempted to use voicemail, an error occurred.
Page 464: The Phone Is Registered But Automatically Resets
If users report that their phones are resetting during calls or while idle on their desks, investigate the Problem cause. If the network connection and Cisco Business Edition 3000 connection are stable, a phone should not reset on its own. Typically, a phone resets if it has problems connecting to the Ethernet network or to the Cisco Business Edition 3000 server.
Page 465: Operator Assisted And Transit Network Dialing Does Not Always Work
The gateway loses association to the current site and is treated as associated to the other site. Ensure that you assign subnets based on IP address of your gateway, depending on the physical location and association to a site in your system. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 466: Gateways From A Deleted Site Are No Longer Used
To run configurations from Cisco Business Edition 3000: 1 Ensure that the connection is between the remote computer and Cisco Business Edition 3000 over the standard TFTP port, UDP port 69. 2 Retrieve the following: tftp://{CUCMBE 3000 IP}/spa{MAC of SPA8800}.cnf.xml For example, for a SPA8800 with the MAC address 0123456789AB and a CUCMBE 3000 with an IP address of 10.89.1.2, the address would be: tftp://10.89.1.2/spa0123456789AB.cnf.xml...
Page 467: Order Of The Pstn Gateways Used To Route Calls Changes
• If the upgrade fails again, generate a log file by navigating to Monitoring > Diagnostics; then, download the log file to your PC and send it to the technical support team; for example, contact your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).
Page 468: Text Displays In English Not In My Chosen Locale
Problem • You selected English_United States for the locale in the Cisco Business Edition 3000 First Time Setup Wizard. (You cannot change the locale after you set it in the Cisco Business Edition 3000 First Time Setup Wizard.) • Your browser is set to display English.
Page 469: Unable To Make Calls To Local Mobile Phone Numbers
◦ The phone is removed from the Phones page. Unable to make calls to local mobile phone numbers Users with local privileges are unable to dial calls to local mobile phone numbers when Cisco Business Problem Edition 3000 is deployed in some countries such as India, and China.
Page 470: Upgrade Of Connection Pack Fails During Installation
• Enable Bonjour Protocol on Cisco Business Edition 3000 device. • Verify whether the Cisco Business Edition 3000 device access credentials are entered correctly. • Verify whether the Cisco Business Edition 3000 device is located on a different VLAN or subnet than Cisco ON100 device.
Page 471: The System Is Unable To Authenticate With The Outgoing Email Server Used For Sending System Notifications
• SMTP server might be busy. • SMTP server is not reachable. Select System Settings > System Notifications. Attempt to send a test mail from Cisco Business Edition 3000 which is the same network and has the same outgoing email server.
Page 472 The system experiences an issue on generating a System Notifications email Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 473: Reimaging An Mcs 7890-C1
Reimaging or Replacing the Cisco Business Edition 3000 Server This chapter contains procedures that you can perform to reimage the Cisco Business Edition 3000 server, perform a server recovery, or replace the Cisco Business Edition 3000 server. Perform these procedures only if your technical support team advises that you do so.
Page 474 Use of a USB flash drive for configuration data during install is not supported. Step 3 Insert the Cisco-provided DVD for Cisco Business Edition 3000. Warning To prevent firmware corruption, which can result in a catastrophic failure of the MCS 7890-C1, use of a UPS is highly recommended.
Page 475 Step 8 The installation will proceed at this point. Look for the following to be displayed on the console: Cisco Business Edition 3000 administrative interface can be accessed using a supported web browser at https://192.168.1.250. For more information, refer to the Administration Guide for Cisco Business Edition 3000.
Page 476: Using A Network Cable To Set Up Server Access To The Network
USB flash drive, insert the USB flash drive into the server. Step 5 Log in to the Cisco Business Edition 3000 First Time Setup Wizard by using the default IP address of the server (192.168.1.250). Specify the username and password as follows: •...
Page 477: Using The Cisco Network Configuration Usb Flash Drive
Save the updated Network Configuration signature file in the root directory of the Cisco Network Configuration USB flash drive and insert it in the Cisco Business Edition 3000 to create a temporary network interface without modifying the existing network configuration of the Cisco Business Edition 3000.
Page 478: Performing Upgrade Using An Usb Flash Drive
Step 3 Save the Network Configuration signature file to the Cisco Network Configuration USB flash drive. Step 4 Remove the Cisco Network Configuration USB flash drive from the laptop and put it in a location that you will remember. Step 5 If you have not already done so, install the Cisco Business Edition 3000 server in the customer LAN and power it up.
Page 479 Performing Upgrade Using an USB Flash Drive Cisco recommends that you use install WinMD5 utility tool to verify the MD5 checksum of the file (http:/ Note /www.winmd5.com/) 3 Run the MD5 checksum tool on the ISO and verify the value with the file that is available on CCO.
Page 480: Performing Cop File Installation Using An Usb Flash Drive
6 Extract the ISO file contents to the formatted USB storage device. Figure 12: Copying ISO file contents to the formatted USB storage device Make sure that you use a minimum of 8 GB USB flash drive that are formatted as FAT32 in Cisco Business Note Edition 3000.
Page 481: Performing A Server Recovery
In the Network page, make sure that you enter the same IP address and hostname of the server. Step 4 If your backup is the same version as the software that you installed, restore the data now. In the Cisco Business Edition 3000 Administrative Interface, select Maintenance > Restore.
Page 482 If your backup tar file is the exact same version as the Cisco Business Edition 3000 software version that is running on the server, restore the data to the new server after you log in to the Cisco Business Edition 3000 Administrative Interface.
Page 483: Port Descriptions
Cisco Business Edition 3000 TCP and UDP Port Usage This chapter provides a list of the TCP and UDP ports that Cisco Business Edition 3000 Release 8.6(2) uses for communications with external applications or devices. Cisco has not verified all possible configuration scenarios for these ports. If you are having configuration Note problems using this list, contact Cisco technical support for assistance.
Page 484 7993 / TCP IMAP inbox access to the Cisco Business Edition 3000 server VoIP devices Cisco Business Edition 3000 16384:21511/ UDP Cisco Unified (Phones and Communications Voice Gateways) Media Mixer Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 485: Glossary
Session Initiation Protocol—A signalling protocol used for establishing sessions in an IP network. Secure Shell—A network protocol that allows exchange of data using a secure channel between two networked devices. SMTP Simple Mail Transfer Protocol—A protocol for sending e-mail messages between servers. Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 486: References
References References IETF TCP/UDP Port Assignment List Internet Assigned Numbers Authority (IANA) IETF assigned Port List http://www.iana.org/assignments/port-numbers Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 487 Tool at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests represent those in which your production network is down or severely degraded.) Cisco TAC engineers get assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
Page 488: Information You Will Need
Provide a detailed description of the physical and logical setup, as well as all the following network elements that are involved in the voice network (if applicable): • Obtain the Cisco Business Edition 3000 release that is running on your server. (Click the About link in the GUI.) •...
Page 489: Problem Description
Online Cases Opening a case online through www.cisco.com gives it initial priority over all other case-opening methods. High-priority cases (P1 and P2) provide an exception to this rule. Provide an accurate problem description when you open a case. That description of the problem returns URL links that may provide you with an immediate solution.
Page 490 Related Topics • Troubleshooting from the Health Summary Page, on page 416 • Troubleshooting From the Diagnostics Page, on page 418 Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01...
Page 491 75, 129 call history questions to ask your customer configuration working in the Cisco-provided data configuration file described Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01 IN-1...
Page 492 Cisco-provided data configuration file phone tab from GUI sites tab dial plan pattern usage profile tab digit discard instructions user tab distinctive ringing when to use described Click to Call described Administration Guide for Cisco Business Edition 3000, Release 8.6(4) IN-2 OL-27022-01...
Page 493 46, 120, 149 described how lines relate to users and phones user preferences interface described Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01 IN-3...
Page 494 GUI server described Administration Guide for Cisco Business Edition 3000, Release 8.6(4) IN-4 OL-27022-01...
Page 495 Health Summary page user preferences 4, 393 gateway not listed in site’s gateway usage list changing user password gatways from a deleted site are no longer used changing user PIN Administration Guide for Cisco Business Edition 3000, Release 8.6(4) OL-27022-01 IN-5...
Page 496 Index user preferences (continued) voicemail 10, 122, 150, 407 interface, described configuration settings described 10, 122 using the web page notification voice feature Web Dialer settings described in GUI Administration Guide for Cisco Business Edition 3000, Release 8.6(4) IN-6 OL-27022-01...

This manual is also suitable for:

Business edition 3000

Cisco IE-3000-8TC Administration Manual

Table of Contents

The Cisco Business Edition 3000 Server

Common Configuration Concepts in Cisco Business Edition 3000

Table of Contents

Working with the Cisco-Provided .Xls Data Configuration File

CHAPTER 3 Workingwiththecisco-Provided.xlsdataconfigurationfile

CHAPTER 4 Ciscouserconnectlicensing

Interactions and Restrictions

Phone Features

CHAPTER 6 Checkliststoreviewbeforedeployment

CHAPTER 7 Checklistsforconfiguringthegateway

Checklists for Users, Departments, Lines, and Phones

CHAPTER 8 Checklistsforusers,Departments,Lines,Andphones

Field Descriptions for the Graphical User Interfaces

CHAPTER 10 Addoreditcallpickupgroupsettings

Chapter 11

CHAPTER 12 Attendantgroupsettings

CHAPTER 13 Autoattendantsettings

CHAPTER 14 Backupsettings 181

CHAPTER 15 Calldetailreports

CHAPTER 20 Connectiongroups

CHAPTER 21 Dateandtimesettings

CHAPTER 22 Departmentsettings

CHAPTER 23 Devicessettings 215

CHAPTER 24 Diagnosticssettings 217

CHAPTER 25 Dialplansettings 223

CHAPTER 30 Networksettings 245

CHAPTER 32 Phoneapplicationssettings

Pstn Connection Settings

CHAPTER 34 Pstnconnectionsettings

Chapter 35

CHAPTER 36 Restart/Shutdownsettings

CHAPTER 41 Systemnotificationssettings

CHAPTER 44 Installedsoftwaresettings

CHAPTER 45 Usageprofilessettings 373

CHAPTER 47 Userpreferencessettings

CHAPTER 48 Voicefeaturesettings

CHAPTER 49 Voicemailnotificationsettings

How to Diagnose a Problem

CHAPTER 52 Troubleshootingissues

CHAPTER 53 Reimagingorreplacingtheciscobusinessedition3000Server

CHAPTER 54 Ciscobusinessedition3000Tcpandudpportusage

CHAPTER 55 Openingacasewithciscotechnicalassistancecenter

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco IE-3000-8TC

Summary of Contents for Cisco IE-3000-8TC