AT&T MERLIN 3070 Administration Manual page 17

A customized square configuration is the most appropriate system arrangement for
Ultimate Motors' varied communication requirements. The administrator assigns the
three WATS lines and three of the eight local lines to the sales and clerical staff. The
service department voice terminals get three different local lines and the Foreign
Exchange line. The seventh local line is assigned to the voice terminal at the parts
desk, and the eighth is assigned as a personal line at the manager's voice terminal.
The figure below illustrates this type of configuration.
Service
(Lines A, B, C, D)
EXAMPLE OF CUSTOMIZED SQUARE CONFIGURATION
As the figure shows, this type of system provides complete flexibility in line assign-
ment. You can assign lines to any available buttons on a voice terminal, in any order
you wish. A person in a customized square system does not have to have a line
assigned to his or her voice terminal in order to answer a ringing, parked, or held
call on that line. Say that a customer calls on the in-state WATS line to ask if Ultimate
has a particular gasket in stock. The salesperson who receives the call notifies the
parts desk of the call. The parts clerk can use the Line Pickup feature described on
page 71 to answer the call. If a voice terminal in the service area is ringing and nobody
is free at the moment to answer it, someone in the adjacent office area can use the
Call Pickup feature described on page 76 to answer the call.
Pages 27 through 30 explain how to assign lines to buttons on voice terminals in a
customized square configuration.
16
Telephone Lines of Automobile Dealership
B D F H
A C E G
l
I I I
Manager
Parts
(Line L)
(Line E)
J L
I K
I l
Sales
and office
(Lines F, G, H, 1, J, K)