Special Information About Attendant Consoles; Attendant Console Programming Tips - AT&T MERLIN 3070 Administration Manual

Special Information about
Attendant Consoles
All attendant consoles can support up to 30 lines, no matter what size system you
have. If your system has more than 30 lines, only the first 30 lines are automatically
assigned to all attendant consoles (see the initial feature assignment diagrams pages
44 and 45), and you can readminister any attendant console with the additional lines.
If you have 30 lines or less and want only certain lines to appear on certain atten-
dant consoles, you can add or remove lines as best suits your business needs.
The Attendant's Guide: Models 1030 and 070 with Feature Module 3 describes the
initial features that are preprogrammed on the attendant consoles, as well as other
important features, and describes how to use them. Your attendant consoles serve
you best, though, when they are customized to handle the tailing patterns of your
business. For example, an attendant should have an Auto Intercom button for every
voice terminal that frequently receives calls.
If you have many lines, you need the large console, that is, a 34-button deluxe voice
terminal with an Attendant Intercom Selector. The selector provides an additional
30 buttons that you can program with up to three features each. To access these
features you touch Shift buttons When you touch the Shift button labeled 10-20-30,
you can access 30 Auto Intercom buttons (for intercoms 10 through 39), any or all
of which you can reprogram with features. When you touch the Shift button Iabeled
40-50-60, you can access 20 Auto Intercom buttons (for intercoms 40 through 59)
and 10 initially blank buttons. All 30 buttons can be reprogrammed with features.
When you touch the Shift button labeled 70-30-90, you can access 30 initially blank
buttons, any or all of which can be programmed with features. You may not be respon-
sible for programming these buttons, but you may want to oversee the attendants
when they program them. The selector also allows attendants to tell at a glance who
has a Message light on. For more information regarding the Attendant Intercom Selec-
tor, refer to the Attendant's Guide: Models 1030 and 3070 with Feature Module 3.

ATTENDANT CONSOLE PROGRAMMING TIPS

Procedures for line administration and feature programming are the same for
the attendant consoles as for the other voice terminals in your system. To allow
attendants to use line buttons for quick dialing of and one-touch transfer to ex-
tensions, you must assign PBX/Centrex extensions to line buttons (see page
22). The primary attendant console is always plugged into intercom 10. Inter-
coms 11 through 17 can be either attendant consoles or regular voice terminals.
You probably want attendant lines to ring immediately when a call comes in,
but there may be exceptions. For example, some people may want their lines
to ring at the attendant console only if they are not available to answer.
If you have more than one attendant, you can assign delayed ring to lines on
one attendant console as a backup for the other and vice versa.
If an attendant is not responsible for answering some lines on the attendant con-
sole, you can program those lines not to ring.
The attendant needs a Cover button for any voice terminal with a line not
assigned to that attendant console but that must be covered if no one answers.
A Cover button is also necessary if the attendant must cover intercom calls for
someone.
If your PBX/Centrex has a loudspeaker paging system already connected to it,
you can set it up so the attendant can page three separate zones independent-
ly. For example, a paging system in a medical group shared by several doctors
could be set up with one zone covering only those locations specific to a par-
ticular doctor, such as a consulting office, lab, and examining room, and with
two other zones covering other specific areas. Then, when a call comes in, the
attendant can place the call on hold and page the appropriate zone without
bothering anyone else.
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