Application Extension Configuration - Altigen SuperQ Manual

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After installation, you can run SuperQ Monitor or SuperQ Manager from

Start > Programs > AltiGen SuperQ > SuperQ Monitor or SuperQ

Manager.

Application Extension Configuration

A SuperQ pilot number is assigned by creating an application extension on

the AltiServ system. The application extension number is used to route the

calls to SuperQ from IVR/AA, Trunk In Call Routing, DNIS Routing, and

so on.

Before configuring AltiGen SuperQ, the administrator needs to add an

application extension to each AltiGen system that will be part of the super

queue. AltiGen SuperQ will log in to the application extension in each

AltiGen system to create a data link to process call events. All calls to this

application extension will be under AltiGen SuperQ control, which will

assign the call to a queue or transfer the call to an available workgroup

agent.

The application extension number in each system must be the same as the

SuperQ number. The administrator must make sure the application

extension number and password in all AltiGen systems are the same, in

order to ensure that the application extensions act for a particular SuperQ

logon as one SuperQ.

AltiGen SuperQ Manual

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