System Requirements; Important Wan Considerations - Altigen SuperQ Manual

System Requirements

Run SuperQ on a separate system from AltiServ.
The system with SuperQ running must meet the following minimum
requirements:
• Windows Server 2003
• Dedicated Pentium 4, 2 GHz computer
• 512 MB RAM
• 40 GB available hard drive disk space
• Java Virtual Machine (Java VM) 1.5
The system with SuperQ Manager and SuperQ Monitor running must meet
the following minimum requirements:
• PC running Windows 2003 or Windows XP with SP 2
• Java 2 Runtime Environment 1.5
• Pentium 4, 1GHz with 256 M
The AltiWare system should have the following:
• ACM 5.2 or higher
• AltiGen SuperQ License (each AltiServ requires an AltiGen SuperQ
license)

Important WAN Considerations

Administrators should consider bandwidth availability and usage among
sites. If the bandwidth is insufficient, it may degrade voice quality. In this
case, the SuperQ may not be usable.
If many calls will be placed over the wide area network (WAN),
administrators should also ensure the WAN is reliable. If the WAN is not
reliable, administrators should take the following steps:
1. Enable the option Dispatch calls to local workgroup first if local
agent(s) available (under SuperQ Manager/Call Distribution).
2. For each server, set Maximum In-use IP Channels to a smaller value.
In SuperQ, administrators can configure a maximum of IP trunks. The
WAN bandwidth requirement can be calculated using the following
formula:
2 AltiGen SuperQ Manual