Operational Notes - Altigen Alti-MSCRM 2.0 Server And Client Manual

Incoming Call with No Matched Data
When the call is finished and no IVR data is available, or the IVR data does
not match any case number (or account/contact number), the system will
use caller ID to search account or contact number. If there is still no match,
the system will no create any log for this call to the MSCRM database and
an Alti-MSCRM Call Log window appears.
Figure 8. No Matched Case, Alti-MSCRM Call Log

Operational Notes

• If Alti-MSCRM is not integrated with the Microsoft CRM server, the
Extension Configuration page can still be configured and will still
pop to the AltiAgent if the DNIS or Workgroup number matches.
Figure 9. Extension Configuration page not integrated with Microsoft CRM
Server
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