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v Other software works on your computer.
v The software that you are using works on another computer.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If the problem remains, contact your place of purchase.
Troubleshooting the Ethernet controller
See the Ethernet controller documentation on the Device Drivers and IBM
Enhanced Diagnostics CD for information about problems that might occur with the
1 Gbps Ethernet controller.
Recovering your operating system and preinstalled software
This section contains instructions for recovering BIOS code, device drivers, the
operating system, and other support software.
Recovering the operating system
Your computer has the Product Recovery program on a hidden partition of the hard
disk drive. The Product Recovery program reinstalls your operating system and
preinstalled software. The Product Recovery program runs independently of the
operating system.
If you are using FDISK, Disk Management, or another utility to reformat the hard
disk, you might see the partition where the Product Recovery program is stored. Do
not delete this partition or the Product Recovery program will be lost.
If your hard disk drive, including the partition where the Product Recovery program
resides, becomes damaged or you replace the hard disk drive, contact IBM to order
the IBM Product Recovery CD to recover your preinstalled operating system,
application programs, and device drivers. See Appendix A, "Getting help and
technical assistance" on page 93 for details.
Attention: The Product Recovery program will erase all files on drive C only. A full
recovery will restore the operating system, device drivers, and all original
applications that came with the computer from IBM.
Complete the following steps to recover the operating system.
Note: The recovery process replaces all information stored on drive C. If possible,
1. If possible, shut down your operating system normally.
2. If your computer is still on, turn it off.
3. Turn on your computer, and wait for the prompt:
86
IBM IntelliStation Z Pro Type 6221: User's Guide
back up your data files before starting this process.
Note: If the computer will not turn off after you hold down the power button for
at least 4 seconds, unplug the power cord and wait a few seconds before
reconnecting it.
To start the Product Recovery program, press F11.
If the DOS command prompt or the F11 prompt is not displayed, see "Using the
emergency recovery-repair diskette" on page 87.
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Table of Contents
Troubleshooting
