AT&T EL52309 - DECT 6.0 User Manual page 60

Appendix C
Troubleshooting
System does not
answer after
correct number of
rings.
System
announces "Time
and day not set."
System does not
respond to remote
commands.
System does not
record messages.
Outgoing
announcement
is not clear.
• Make sure that the answering system is on (page 14
or 37).
• If toll saver is activated, the number of rings
changes to two when you have new messages
stored (page 16).
• If the memory is full or the system is off, the system
answers after 10 rings.
• You need to reset the answering system clock (page
11).
• Make sure to enter your remote access code
correctly (page 17).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If
you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
• The answering system may not detect the remote
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you
are using. Press dial pad keys firmly.
• Make sure the answering system is on (page 14 or
37).
• Make sure the memory of the answering system is
not full.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches
from the telephone base.
• Make sure there is no background noise (TV, music,
etc.) while recording.
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