AT&T EL52309 - DECT 6.0 User Manual page 56

Appendix C
Troubleshooting
I experience poor
sound quality
when using the
speakerphone.
I hear other calls
while using my
phone.
• Do not install this phone near a microwave oven or on
the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge
protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem
farther apart from one another, or use a different
surge protector.
• Relocate your phone to a higher location. The phone
will likely have better reception when installed in a
high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• For increased sound quality while using the
speakerphone, place the handset on a flat surface
with the dial pad facing up.
• When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily
turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the
microphone on.
• Excessive background noise will cause a
speakerphone to fade in and out. Try controlling the
background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting
the person at the other end of the conversation while
they are speaking. If background noise cannot be
controlled, you should terminate speakerphone
operation and return to normal handset mode.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, the problem is probably in your wiring or
local service. Call your local telephone company.
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