AT&T EL52309 - DECT 6.0 User Manual page 57

Appendix C
Troubleshooting
My cordless
handset does not
ring when I
receive a call.
• Make sure that the ringer is not turned off. Refer to
Ringer volume on page 9 in this user's manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the
telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base or charger
when not in use.
• You may have too many extension phones on your
telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base
to another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Test a working phone at the phone jack. If another
phone has the same problem, the problem is the
phone jack. Contact your local telephone company
(charges may apply).
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away as possible from electronic devices such as
wireless routers, or other cordless telephones.
• Re-install the battery, and place the cordless handset
in the telephone base. Wait for the cordless handset
to re-establish its connection with the telephone
base. Allow up to one minute for this to take place.
• Your line cord might be malfunctioning. Try installing
a new line cord.
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