Dell Dimension XPS 50 Reference Manual page 112

7-4 Dell Dimension XPS Txxx and Txxxr Systems Reference and Troubleshooting Guide
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to "Dell
Contact Numbers" found later in this chapter.
If you need information about additional products available from Dell Computer Corpo-
ration, or if you would like to place an order, visit Dell's World Wide Web site at
http://www.dell.com/. For the telephone number to call to speak to a sales special-
ist, refer to "Dell Contact Numbers" found later in this chapter.
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to "Dell Contact Numbers" found later in
this chapter.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.