Dell XPS 15 Service Manual
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Dell XPS 15 Service Manual

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XPS 15
Service Manual
Regulatory Model: P56F
Regulatory Type: P56F001
November 2020
Rev. A03

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Summary of Contents for Dell XPS 15

  • Page 1 XPS 15 Service Manual Regulatory Model: P56F Regulatory Type: P56F001 November 2020 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Chapter 2: After working inside your computer................9 Chapter 3: Removing the base cover....................10 Procedure.................................... 10 Chapter 4: Replacing the base cover.................... 12 Procedure.....................................12 Chapter 5: Removing the battery....................
  • Page 4 Post-requisites................................... 24 Chapter 13: Removing the speakers.....................25 Prerequisites..................................25 Procedure....................................25 Chapter 14: Replacing the speakers..................... 26 Procedure....................................26 Post-requisites...................................26 Chapter 15: Removing the wireless card..................27 Prerequisites..................................27 Procedure.................................... 27 Chapter 16: Replacing the wireless card..................29 Procedure....................................29 Post-requisites...................................29 Chapter 17: Removing the fans....................30 Prerequisites..................................30 Procedure....................................30 Chapter 18: Replacing the fans....................
  • Page 5 Post-requisites................................... 44 Chapter 25: Removing the audio daughter board................. 45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the audio daughter board................. 47 Procedure.................................... 47 Post-requisites................................... 47 Chapter 27: Removing the coin-cell battery.................48 Prerequisites..................................48 Procedure....................................48 Chapter 28: Replacing the coin-cell battery................50 Procedure....................................50 Post-requisites...................................50 Chapter 29: Removing the keyboard....................
  • Page 6 Chapter 40: Replacing the antenna module..................67 Procedure.................................... 67 Post-requisites................................... 67 Chapter 41: Removing the palm-rest assembly................68 Prerequisites..................................68 Procedure....................................68 Chapter 42: Replacing the palm-rest assembly................69 Procedure....................................69 Post-requisites...................................69 Chapter 43: Flashing the BIOS.....................70 Chapter 44: Getting help and contacting Dell................71 Contents...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

  • Page 9: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. Close the display and turn the computer over.
  • Page 11 a. base cover Removing the base cover...

  • Page 12: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. Place the base cover on the palm-rest assembly and snap it into place.

  • Page 13: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 14: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 15: Chapter 7: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 16 3. Using the pull tab disconnect the hard-drive cable from the system board. 4. Lift the hard-drive assembly off the palm-rest assembly. a. pull tab b. hard-drive assembly 5. Disconnect the hard-drive interposer from the hard-drive assembly. a. hard-drive assembly b.
  • Page 17 a. hard-drive covers (2) b. hard drive Removing the hard drive...

  • Page 18: Chapter 8: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 19: Chapter 9: Removing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 20 3. solid-state drive slot 4. system board 3. Remove the screw that secures the solid-state drive to the solid-state drive bracket. a. solid-state drive bracket b. screw c. solid-state drive 4. Lift the solid-state drive off the solid-state drive bracket. Removing the solid-state drive (half-length)

  • Page 21: Chapter 10: Replacing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 22: Chapter 11: Removing The Solid-State Drive (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 23 3. solid-state drive slot 4. solid-state drive 3. Peel the thermal pad off the solid-state drive. a. thermal pad b. solid-state drive Removing the solid-state drive (full-length)

  • Page 24: Chapter 12: Replacing The Solid-State Drive (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 25: Chapter 13: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 26: Chapter 14: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 27: Chapter 15: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 28 3. wireless card 4. antenna cables (3) Removing the wireless card...

  • Page 29: Chapter 16: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 30: Chapter 17: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 31 1. routing guide 2. touch-screen cable (optional) 3. tape 4. fan cable 5. video fan (JFAN_2) 6. screws (2) 7. Remove the screws that secure the processor fan (JFAN_1) to the system board. 8. Note the routing of the display cable and remove the cable from the processor fan (JFAN_1). 9.
  • Page 32 3. fan cable 4. processor fan (JFAN_1) 5. screws (2) Removing the fans...

  • Page 33: Chapter 18: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 34: Chapter 19: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 35: Chapter 20: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 36: Chapter 21: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 37 b. securing clips (2) c. memory-module slot Removing the memory modules...

  • Page 38: Chapter 22: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 39: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the memory modules...

  • Page 40: Chapter 23: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 41 a. display-cable bracket b. screw c. display cable 4. Disconnect the power-adapter port cable, speaker cable, keyboard-control board cable, touch-pad cable, and touch-screen cable from the system board. 1. power-adapter port cable 2. speaker cable 3. keyboard-control board cable 4. touch-pad cable 5.
  • Page 42 a. system board b. screws (5) c. palm-rest assembly Removing the system board...

  • Page 43: Chapter 24: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 44: Post-Requisites

    1. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 2. Replace the screws that secure the system board to the palm-rest assembly. 3. Connect the power-adapter port cable, speaker cable, keyboard-control board cable, touch-pad cable, and touch-screen cable to the system board.

  • Page 45: Chapter 25: Removing The Audio Daughter Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 46 a. audio daughter board Removing the audio daughter board...

  • Page 47: Chapter 26: Replacing The Audio Daughter Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 48: Chapter 27: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 49 Figure 3. Removing the coin-cell battery a. coin-cell battery b. coin-cell battery cable c. system board Removing the coin-cell battery...

  • Page 50: Chapter 28: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 51: Chapter 29: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 52 a. screws (31) b. keyboard c. palm-rest assembly 5. Peel off the Mylar from the keyboard. a. mylar b. keyboard a. keyboard Removing the keyboard...

  • Page 53: Chapter 30: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 54: Chapter 31: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 55 5. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges. 6. Remove the screws that secure the display hinges to the palm-rest assembly. 7. Carefully lift the display assembly from the palm-rest assembly 1.

  • Page 56: Chapter 32: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 57: Chapter 33: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 58: Chapter 34: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 59: Chapter 35: Removing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
  • Page 60 Figure 5. Removing the antenna cover a. display assembly b. antenna cover Removing the antenna cover...

  • Page 61: Chapter 36: Replacing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 62: Chapter 37: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 63 a. screws (6) b. display hinges (2) Removing the display hinges...

  • Page 64: Chapter 38: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 65: Chapter 39: Removing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 66 1. tape 2. antenna cable 3. screws (4) 4. antenna module 5. display assembly Removing the antenna module...

  • Page 67: Chapter 40: Replacing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.

  • Page 68: Chapter 41: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.

  • Page 69: Chapter 42: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly on a clean and flat surface.

  • Page 70: Chapter 43: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 71: Chapter 44: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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