Attendant Call Transfer; Unattended Or "Blind" Call Transfer - Linksys SPA1001 Administrator User Manual

Enhanced Services

Attendant Call Transfer

Service description
User action required to
activate or use
Expected call and
network behavior
User action required to
deactivate or end

Unattended or "Blind" Call Transfer

Service description
User action required to
activate or use
Linksys ATA Administrator Guide
C-6
Attendant Call Transfer lets a customer use their touchtone phone to send a
call to any other phone, inside or outside their business, including a
wireless phones.
While in a call with the party to be transferred:
Press the switch hook or flash button on the phone to place the party on
1.
hold
2. Listen for three short tones followed by dial tone
Dial the number to which you will transfer the caller
3.
Stay on the line until the called number answers
4.
Announce the call
5.
Press the switch hook or flash button adding the held party to the call
6.
Hang up to connect the two parties and transfer the call
7.
You can hook flash while the third party is ringing to start an early
Note
conference, and then hang up to complete the transfer without
waiting for the third party to answer first.
When the user presses the switch hook or flash button, the transferee is
placed on hold. When the user successfully dials the transfer number and
the party answers, the transferee can be added to the call by pressing the
switch hook or flash button, creating a three-way conference. When the
user hangs up the phone, the transferee and the called party remain in a call.
Not applicable.
Unattended or "Blind" Call Transfer lets a customer use their touchtone
phone to send a call to any other phone, inside or outside their business,
including a wireless phones.
While in a call with the party to be transferred:
Press the switch hook or flash button on the phone to place the party
1.
on hold
Enter *98
2.
Dial the number to which you will transfer the caller
3.
The call is transferred when a complete number is entered. You will hear a
short confirmation tone, followed by regular dial tone
Appendix C User Guidelines
Document Version 3.01