Troubleshooting - AT&T E5655 User Manual

91-000373-030-000_E5655_R4.qxd
Appendix Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.
Problem
Telephone
does not
work at all
Phone does
not ring
If you hear
noise or
interference
during a call
11/1/2005
Suggestion
• Make sure battery is installed and charged correctly (see page 7).
• Make sure the AC adapter is plugged into an outlet not controlled
by a wall switch.
• Make sure the telephone line cord is plugged firmly into the base
unit and the modular jack.
• If you have dial-pulse telephone service, make sure the dial mode is
set to pulse (see page 18).
• Make sure all extension phones are hung up.
• Disconnect the base from the modular jack and plug in a working
telephone. If this phone does not work, the problem is probably in
your wiring or local service. Call your local telephone service com-
pany.
• If these suggestions do not work, unplug the power to the base,
remove and re-insert the battery, then plug the power back to the
base and place the handset in the base to re-initialize.
• Make sure the ringer is on (see page 17, 19).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see page 6).
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line
to allow all of them to ring. Try unplugging some of them.
• You may be out of range. Move closer to the base.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• Disconnect the base from the modular jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
• Do you have DSL service? If so, you need to have a DSL filter
installed at every phone jack that has a phone connected to it.
Contact your DSL service provider for filter information.
• Other nearby cordless telephones can cause interference. Try mov-
ing one of the cordless telephone bases.
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