AT&T E5655 User Manual page 52

91-000373-030-000_E5655_R4.qxd
Appendix Appendix
Troubleshooting
Problem
Incomplete
messages
Difficulty hearing
messages
System does not
answer after
correct number
of rings
Day of the week is
incorrect on
answering system
after clock is reset
by Caller ID
"CL" flashes in
message window
System does
not respond
to remote
commands
System does
not record
messages
Announcement
message is not
clear
11/1/2005 10:09 AM
Suggestion
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after 4 minutes.
• If the caller pauses for more than 7 seconds, the system stops record-
ing and disconnects the call.
• If the system's memory becomes full during a message, the system
stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and dis-
connect the call.
^
• Press on the base to increase speaker volume.
• Make sure that the answering system is on (see page 31).
• If Toll Saver is activated, the number of rings changes to 2 when you
have new messages waiting (see page 35).
• In some cases, the system may be affected by the ringing system used
by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.
• Reset the year on the answering system clock (see page 32).
• You need to reset the answering system clock (see page 32).
• Make sure to enter your remote access code correctly (see page 39).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• There may be noise or interference on the phone line you are using.
Press dial-pad buttons firmly.
• Make sure answering system in on (see page 31).
• Make sure Announce Only is off.
• When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the base.
• Make sure there is no background noise (TV, music, etc.) while you are
recording.
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