IBM 88643RU - System x3850 - 8864 Service Manual page 97

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Error code Description
00019703 Processor 3 failed BIST.
00019704 Processor 4 failed BIST.
00180100 A PCI adapter has requested memory
resources that are not available.
Action
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 3
b. VRM3
c. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 3
b. VRM3
c. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 4
b. VRM4
c. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 4
b. VRM4
c. (Trained service technician only)
Microprocessor tray
1. Change the order of the adapters in the PCI slots.
Make sure that the boot device is positioned early
in the scan order (see the User's Guide for
information about the scan order).
2. Make sure that the settings for the PCI adapter
and all other adapters in the Configuration/Setup
Utility program are correct. If the memory
resource settings are not correct, change them.
3. If all memory resources are being used, remove
an adapter to make memory available to the PCI
adapter. Disabling the BIOS on the adapter
should correct the error. See the documentation
that comes with the adapter.
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Chapter 5. Diagnostics