IBM 88643RU - System x3850 - 8864 Service Manual page 111

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Symptom
Testing the monitor
The screen is blank.
Action
1. Make sure the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor being tested
on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. Reseat the following components:
a. Remote Supervisor Adapter II SlimLine, if present
b. I/O board
5. Replace the components listed in step 4 one at a time, in the order shown,
restarting the server each time.
1. If the server is attached to a KVM switch, make sure the switch is working
correctly by plugging the monitor cable directly into the correct port on the rear
of the server, thus bypassing the KVM switch.
2. Make sure that:
v The server is powered on. If there is no power to the server, see "Power
problems" on page 98.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v Make sure that no beep codes sounded when the server is turned on.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs do the
following:
a. Turn off the server.
b. Move the memory card to a different slot.
c. Turn on the server.
Note: BIOS will see a new configuration and automatically re-enable the
memory slots the were previously disabled.
d. Turn off the server.
e. Return the memory card to the slot it was removed from in 2b.
f. Turn on the server.
3. Make sure that the correct server is controlling the monitor, if applicable.
4. Make sure that damaged BIOS code is not affecting the video; see "Recovering
from a BIOS update failure" on page 129.
5. Observe the checkpoint LEDs on the I/O board; if the codes are changing, go
to the next step. if the codes are not changing, see "(Trained service
technicians only) Checkpoint codes" on page 88.
6. See "Solving undetermined problems" on page 156.
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Chapter 5. Diagnostics