VTech CS5211 User Manual page 45

Appendix
• The location of your telephone base can impact the performance of your cordless phone. For better reception, install
the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many
environments, elevating the telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the
problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your
telephone service provider (charges may apply).
I hear other calls when using the telephone .
Press CHAN/
• to switch to a clearer channel when on a call.
REMOVE
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the
problem is probably in the wiring or local service. Contact your telephone service provider.
I hear noise on the cordless handset and the keys do not work .
• Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly .
• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to
work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment compatible with the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install
a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems
caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
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