VTech CS5211 User Manual page 43

Appendix
The CHARGE light is off .
• Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and
telephone base to reset.
The telephone does not ring when there is an incoming call .
• Make sure the handset ringer volume is not set to off (see page 11).
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some
of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your
telephone service provider (charges may apply).
• Other electronic products may cause interference to your cordless telephone. Install your telephone as far away from
electronic devices as possible: wireless routers, radios, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
• Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the
telephone wall jack. Contact your telephone service provider (charges may apply).
• The telephone line cord may be malfunctioning. Install a new telephone line cord.
• Remove and install the battery again and place the handset in the telephone base.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.
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