Troubleshooting Adm; Troubleshooting Adm By Using The Product Support Package; Troubleshooting Error Messages During Wmi Discovery; Detail Discovery Troubleshooting - VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1.1 Administration Manual

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Troubleshooting ADM

This chapter provides instructions on troubleshooting of the ADM. This chapter includes the following topics:

"Troubleshooting ADM by Using the Product Support Package" on page 49

"Troubleshooting Error Messages During WMI Discovery" on page 49

"Detail Discovery Troubleshooting" on page 49

Troubleshooting ADM by Using the Product Support Package

You can use the ADM product support package for troubleshooting:
1 Create an ADM product support package as described in "Product Support Packages" on page 34.
2 Contact your VMware Customer Support representative and provide them with the product support
package that you generated in Step

Troubleshooting Error Messages During WMI Discovery

WMI Discovery might fail on a target Windows XP machine with an Access Denied error message even if you
provide valid credentials. This issue occurs because the Use simple file sharing option is selected by default
for some of the Windows XP deployments.
To troubleshoot WMI Discovery failure
1 On the Tools tab, select Folder Options.
2 Select the View tab.
3 In the Advance settings box, deselect the Use simple file sharing option.
4 Click OK.

Detail Discovery Troubleshooting

This section describes utilities and programs that help with troubleshooting.
1 Create an ADM detail discovery product support package as described in "Using ADM Console" on
page 50.
2 Contact your VMware Customer Support representative and provide them with the product support
package that you generated in Step
VMware, Inc.
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