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7
Troubleshooting and Maintenance
This chapter includes the following topics:
"Troubleshooting Configuration Problems" on page 51
"Configuring Multiple ACE Management Server Instances to Use SSL" on page 53
"Database Backup" on page 53
Troubleshooting Configuration Problems
Common configuration problems include resolving connection problems and port conflicts and resetting ACE
administrator passwords.
Connection Problems Between a Linux ACE Instance and ACE Management
Server
If an ACE instance on a Linux host cannot contact the server, determine whether a firewall or proxy setting is
blocking or rerouting HTTPS traffic on port 443.
By default, HTTPS traffic from the VMware Player to ACE Management Server is routed on port 443. Disable
the firewall or turn off the proxy setting to allow VMware Player‐to‐server traffic on that port.
Change the Port Assignment for ACE Management Server
ACE Management Server is a module running on the Apache 2.0 platform. To change the port that the server
listens on, you must manually edit the Apache configuration file.
To change the port assignment for ACE Management Server
1
Using a text editor, open the ACE Management Server component HTTP configuration file.
Depending on the server's operating system, the file is placed in one of the following locations:
Windows – C:\Program Files\VMware\VMware ACE Management
Server\Apache2\conf\httpd.conf
Red Hat Enterprise Linux 4 – /etc/httpd/conf.d/acesc.conf
SUSE Linux Enterprise Server 9 SP3 – /etc/apache2/conf.d/acesc.conf
This path is different if VMware ACE Management Server is installed in a different location. Use the path
you established for your server.
2
Locate the line entry in the file that reads Listen 443 and change the port number.
You cannot use port 8000, which the server uses for configuration, or port 8080, which the ACE
Management Server appliance uses.
VMware, Inc.
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