Troubleshooting Vcenter Chargeback; Troubleshooting Utility - VMware VCENTER CHARGEBACK 1.5 Manual

Troubleshooting vCenter Chargeback

VMware provides a troubleshooting utility and few troubleshooting tips for some of the common issues that
you might face when using vCenter Chargeback.
This chapter includes the following topics:

"Troubleshooting Utility,"

n
"Troubleshooting Issues in vCenter Chargeback,"
n
Troubleshooting Utility
vCenter Chargeback is bundled with a troubleshooting utility that can be used to collect event and system logs.
The utility when run generates a ZIP file with the name
in a user-specified destination folder. The ZIP file contains the following files:
A file for each table in the vCenter Chargeback database that stores event-related information.
n
.csv
The system logs,
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Configuration files for data collectors, installation, load balancer, vCenter Chargeback server (Tomcat
n
Server), and the vCenter Chargeback application.
Log files for data collectors, installation, load balancer, and vCenter Chargeback server (Tomcat Server)
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and application.
Run the Troubleshooting Utility
You must run the troubleshooting utility to collect the required logs for troubleshooting the application.
Prerequisites
The user running the utility must belong to the Administrators group.
Procedure
1 Run the trouble shooting utility by running the following command from the command prompt.
cd Installation_Directory \vCenter-CB-Tools\troubleshooting\bin
vCenterCB-support.bat
You can also run this utility by selecting Collect Chargeback Logs from the Start > Programs >
VMware > VMware vCenter Chargeback > vCenter Chargeback Tools menu.
2 Provide the folder name and directory path where the generated logs have to be stored when prompted.
VMware, Inc.
on page 133
and
Application.log System.log
on page 134
vCenter-CB-TroubleshootInfo-
.
10
and stores it
date .zip
133