Using The Adm Console; Using The Cli - VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1.1 Administration Manual

You can create support packages either through the ADM Console or through the Command Line
Interface (CLI).
N Product support packages require a password for extraction. Contact VMware Customer Support to
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retrieve the password if you use the product support package to restore ADM or the ADM database as
described in "Restoring an ADM Environment by Using a Product Support Package" on page 36.
C Re‐imaging removes all files (including the support package) from the appliance, so save the
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support package elsewhere.

Using the ADM Console

Use the ADM Console to create a product support package in an Single‐box setup deployment and to create a
product support package for the Aggregator in any type of ADM deployment. Chapter
different ADM deployment options:
N The UI option is relevant only to the appliances with Aggregator component.
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1 Log in to the ADM Console.
2 Navigate to Manage > System > Create Product Support Package.
3 Wait for a few minutes and then refresh the page to see if the Status has changed from Pending to Success.
4 Click the appropriate product support package Zip file displayed in the table and download it.
By default, the filenames are listed from the most current back date. Each product support package Zip
filename includes the ADM database schema version, date, and timestamp for easy recognition.
5 Click Save.
N By default, the ADM saves the product support packages only for seven days. Ensure to save to
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the product support package to another location if you want to save the information for longer duration.

Using the CLI

Use the CLI to create support packages for each collector or database in a distributed ADM deployment, or for
the Aggregator, database, or Single‐Box deployment when the Aggregator is not available through the ADM
Console. Chapter
1 Log in to the Collector or Aggregator appliance as user root.
N Log in to the Aggregator to create a backup of the ADM database. You are not required to login to
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the remote database appliance to create a backup of the database files.
2 Change the directory to the /home/nlayers/Seneca/management/APIs directory.
3 Type the following command:
./InSight_control.sh supportpackage --get --output filename
filename.zip is created at the same location.
4 Copy and save the zip file from the ADM appliance to a different location.
N Ensure to save to the product support package to another location if you want to save the
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information for longer duration. The ADM saves the package only for seven days if you select the default
location.
VMware, Inc.
1 describes the different ADM deployment options:
Chapter 5 Maintenance
2 describes the
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