Symantec NORTON GHOST PERSONAL EDITION User Manual page 73

PriorityCare and
PlatinumCare
Support
Support for old and discontinued versions
When a new version of this software is released, registered users will receive
upgrade information in the mail. Telephone support will be provided for the
previous version for six months after the release of the new version. Technical
information may still be available through online support.
When Symantec announces that a product will no longer be marketed or sold,
telephone support will be discontinued 60 days later. Support will only be available
for discontinued products through online services. See the section "Technical
support" for online service options.
Customer Service
Symantec's Customer Service department can assist you with non-technical
questions. Call Customer Service to:
You can also visit Customer Service online at www.symantec.com/custserv for the
latest Customer Service FAQs, to find out the status of your order or return, or to
post a query to a Customer Service discussion group.
Worldwide Service and Support
Symantec provides Technical Support and Customer Service worldwide. Services
vary by country and include International Partners who represent Symantec in
regions without a Symantec office. For general information, please contact the
Symantec Service and Support Office for your region.
Expanded telephone support services are available to all
registered customers. For complete information, please
call our automated fax retrieval service, located in the
United States, at (800) 554-4403 or (541) 984-2490, and
request document 070, or visit
www.symantec.com/techsupp/phone/index.html
Order an upgrade.
Subscribe to the Symantec Support Solution of your choice.
Fulfill your request for product literature or demonstration disks.
Find out about dealers and consultants in your area.
Replace missing or defective CDs, disks, manuals, etc.
Update your product registration with address or name changes.
Symantec Service and Support Solutions
73