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Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004 User Manual

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Summary of Contents for Symantec 10097944 - 10PK NORTON ANTIVIRUS 2004

  • Page 1 User’s Guide...
  • Page 2 Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors.

  • Page 3: Table Of Contents

    Responding to emergencies What to do if a virus is found .........34 If Norton AntiVirus cannot repair a file ......35 Look up viruses on the Symantec Web site ....36 If your computer won’t start ...........37 If your product won’t install ...........38 Create Emergency Disks ..........39...
  • Page 4 Contents Chapter 5 Frequently asked questions Explore the Symantec service and support Web site ..............41 How can I find the version number? ......41 If you need to uninstall ............42 Troubleshoot virus and threat protection ....43 Troubleshoot LiveUpdate ..........47 Service and support solutions...

  • Page 5: Chapter 1 Installation

    Installation Before installing Norton AntiVirus, take a moment to review the system requirements. If you have difficulties installing Norton AntiVirus, see “If your product won’t install” on page 38. System requirements To use Norton AntiVirus, your computer must have one of the following Windows operating systems: Windows 98/Me Windows 2000...
  • Page 6 Installation System requirements Your computer must also meet the following minimum requirements. Operating system Requirements Windows 98 133-MHz processor 64 MB of RAM 90 MB of available hard disk space CD-ROM or DVD-ROM drive VGA video Internet Explorer 5.5 or later Windows Me 150-MHz processor 64 MB of RAM...
  • Page 7 Installation System requirements Supported email clients Email scanning is supported for any POP3-compatible and SMTP-compatible email client including: Microsoft Outlook Express version 4, 5, 6 Microsoft Outlook 97/98/2000/XP/2003 Netscape Messenger version 4, Netscape Mail version 4, 6, 7 Eudora Light version 3, Eudora Pro version 4, Eudora 5, Eudora 6.0, Eudora 6.0J Pegasus 3 IncrediMail XE...

  • Page 8: Before Installation

    Installation Before installation To send email messages through an SSL connection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. If you set a password for Options, Norton AntiVirus asks you for the password before you can continue. 2 In the Options window, click Email.

  • Page 9: Install Norton Antivirus

    Installation Install Norton AntiVirus Before you install Norton AntiVirus, do the following: If you have any other antivirus programs on your computer, you must uninstall them and restart your computer before installing Norton AntiVirus. To uninstall other antivirus programs, see the user documentation that came with each program.

  • Page 10: If The Opening Screen Does Not Appear

    Installation Install Norton AntiVirus 7 Do one of the following: If you want to end the scan, click Stop Scan. If a virus is detected, for each file that you want to delete, click Delete. 8 If you want to see the results of the scan, click View Details, and then OK to exit.

  • Page 11: After Installation

    Configuration Wizard, or if registration fails for some reason, you can register by using the Product Registration option on the Help & Support menu in Norton AntiVirus or by visiting the Symantec Web site at www.symantec.com. To use the Configuration Wizard 1 In the opening Configuration Wizard’s window, click...
  • Page 12 Next. 10 Review the subscription information, and then click Next. 11 If the Security window appears, Symantec recommends that you leave the default option checked and continue using Norton AntiVirus to protect your computer.

  • Page 13: For More Information

    Norton AntiVirus. You can find the information that you need on your computer and on the Web. Use online Help Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing.
  • Page 14 Installation For more information Window and dialog box Help Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using. To access window or dialog box Help Do one of the following: In the window, click any Help link.

  • Page 15: Symantec Products On The Web

    2 Double-click the PDF. Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site. To access the Web site from the Help menu Select the solution that you want. Your options are:...
  • Page 16 View Virus Encyclopedia. This option connects you to the Symantec Security Response Web page, from which you can search for information on all types of viruses. To access the Symantec Web site in your browser On the Internet, go to www.symantec.com...

  • Page 17: Feature Summary

    Feature summary Use the information in this section to familiarize yourself with the product. This section includes the following information: A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem.

  • Page 18: Virus And Threat Protection Features

    Feature summary Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention, threat detection, and repair software for your computer. It automatically detects and repairs known viruses. Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages, Internet downloads, and other files.
  • Page 19 Feature summary Virus and threat protection features Email protection Protects incoming and outgoing email messages, preventing your computer and other computers from infection. Instant messenger Scans for and detects viruses in protection instant messenger attachments. Bloodhound Detects new and unknown viruses technology by analyzing an executable file’s structure, behavior, and other...

  • Page 20: Norton Internet Worm Protection Features

    Feature summary Norton Internet Worm Protection features Norton Internet Worm Protection features Internet Worm Protection prevents certain network worms and other Internet threats from attacking your computer. A worm is similar to a virus, but is a self- contained program that can replicate itself over a computer network.
  • Page 21 Feature summary Norton Internet Worm Protection features Exploit detection Prevents another computer from exploiting bugs in your computer’s software. Worms use these bugs to transfer infected files onto your computer. Threat level Scans an application for known viruses, and determines whether a program is malicious.
  • Page 22 Feature summary Norton Internet Worm Protection features...

  • Page 23: Getting Started

    Getting started This section contains information about starting your Symantec product and the features that are available in the main window. It is not usually necessary to open your Symantec product to benefit from the protection features that it provides. Automatic features that are set during installation provide you with basic protection.

  • Page 24: Start Norton Antivirus

    Getting started Start Norton AntiVirus Start Norton AntiVirus All of the program features can be accessed from the main window. In addition, some features can be accessed from the Windows Explorer toolbar, Windows system tray, or Windows shortcut menu. Norton AntiVirus protects any computer on which it is installed.

  • Page 25: About The Main Window

    Getting started About the main window About the main window The main window lets you access program components, set options, and access online Help. To explore the main window 1 On the left side of the main window, select the option that you want.
  • Page 26 Getting started About the main window 2 At the top of the main window, select the option that you want. Your options are: LiveUpdate Start LiveUpdate to update virus definitions and Norton AntiVirus. Options Customize the general features of Norton AntiVirus. Help &...
  • Page 27 Getting started About the main window Use the Windows shortcut menu You can access Norton AntiVirus from the Windows shortcut menu. To use the Windows shortcut menu Right-click a disk, folder, or file icon, and then select an available option. Start Norton AntiVirus from the DOS command line If you are working in a DOS window (for example, writing...

  • Page 28: Activate Your Product

    3 On the Activation Successful screen, click Finish. If you have problems activating If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software or an ISP that might be blocking the connection.
  • Page 29 Getting started Activate your product Check for connectivity blocking A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure.

  • Page 30: Turn Off Auto-Protect Temporarily

    Getting started Turn off Auto-Protect temporarily Turn off Auto-Protect temporarily If you have not changed the default option settings, Auto- Protect loads when you start your computer to guard against viruses, Trojan horses, worms, and other malicious threats. It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus.
  • Page 31 Getting started Turn off Auto-Protect temporarily To turn on or turn off Auto-Protect using the Norton Antivirus icon in the Windows system tray In the Windows system tray, right-click the Norton AntiVirus icon, and then do one of the following: Check Enable Auto-Protect to turn on Auto- Protect.
  • Page 32 Getting started Turn off Auto-Protect temporarily...

  • Page 33: Responding To Emergencies

    Responding to emergencies If you have an emergency, read these sections to try to find the solution to your problem. Common problems include: Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to address any of the problems listed above, read these sections first.

  • Page 34: What To Do If A Virus Is Found

    Manual Lists infections that Norton AntiVirus is Removal unable to automatically remove. However, the Manual Removal window lets you launch the Symantec Web site for a tool or instructions to remove these infections.

  • Page 35: If Norton Antivirus Cannot Repair A File

    Responding to emergencies If Norton AntiVirus cannot repair a file The online Help contains more information about this “Use online Help” on page 13. feature. If Norton AntiVirus cannot repair a file One of the most common reasons that Norton AntiVirus cannot automatically repair an infected file is that you do not have the most up-to-date virus definitions.

  • Page 36: Look Up Viruses On The Symantec Web Site

    Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code, along with descriptions. You must be connected to the Internet to look up viruses.

  • Page 37: If Your Computer Won't Start

    Responding to emergencies If your computer won’t start If your computer won’t start If you have a virus or threat on your computer, you need to start the computer from an uninfected disk to remove the virus. Suggestion For more information Restart from the CD and “Scan for viruses using scan your computer’s hard...

  • Page 38: If Your Product Won't Install

    You must be running Windows in order to install your Symantec product. If you try to install your product on a computer that has a virus and you choose not to run the Symantec Pre-Install Scanner, start over and run the Symantec Pre-Install Scanner as directed.

  • Page 39: Create Emergency Disks

    If you cannot start your computer from a CD, you can use these instructions to create Emergency Disks on another computer or go to http://www.symantec.com/techsupp/ebd.html and download the Emergency Disk program. Follow the instructions included in the download to create the Emergency Disks.

  • Page 40: If You Need To Use Emergency Disks

    Responding to emergencies If you need to use Emergency Disks 11 Remove the final disk from drive A. 12 Test the first disk in the set to ensure that you can use it to restart your computer. 13 Store the Emergency Disk set in a safe place. If you need to use Emergency Disks You can use Emergency Disks to restart your computer and scan for viruses or run DOS-based recovery utilities.

  • Page 41: Frequently Asked Questions

    The information in this chapter will help you solve the most frequently encountered problems. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools.

  • Page 42: If You Need To Uninstall

    Frequently asked questions If you need to uninstall If you need to uninstall Instructions for uninstalling are available in the online “Use online Help” on page 13. Help.

  • Page 43: Troubleshoot Virus And Threat Protection

    Frequently asked questions Troubleshoot virus and threat protection Troubleshoot virus and threat protection Check here for possible solutions to issues that might arise with Norton AntiVirus. How do I make Auto-Protect load when I start my computer? If the Norton AntiVirus Auto-Protect icon is not visible on the lower-right corner of the Windows taskbar, Auto- Protect is not loaded.
  • Page 44 Frequently asked questions Troubleshoot virus and threat protection To show the Auto-Protect icon in the Windows system tray 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under System, click Auto- Protect.
  • Page 45 If, after using LiveUpdate, the virus cannot be removed, the file may be corrupted, or contain a new virus. Do one of the following: Quarantine the file and submit it to Symantec. Replace the infected file with a clean copy, if one exists, and delete the infected file.
  • Page 46 Frequently asked questions Troubleshoot virus and threat protection To turn off email protection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Uncheck Scan outgoing Email.

  • Page 47: Troubleshoot Liveupdate

    LiveUpdate. What if I can’t use LiveUpdate? When new updates become available, Symantec posts them on the Symantec Web site. If you can’t run LiveUpdate, you can obtain new updates from the Symantec Web site. To obtain updates from the Symantec Web site 1 On the Internet, go to securityresponse.symantec.com...
  • Page 48 Frequently asked questions Troubleshoot LiveUpdate...

  • Page 49: Service And Support Solutions

    Update your product registration. Find out about orders, returns, or a rebate status. Access Customer Service FAQs. Post a question to a Customer Service representative. Obtain product information, literature, or trialware. For upgrade orders, visit the Symantec Store at: http://www.symantecstore.com...

  • Page 50: Technical Support

    Symantec products: Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more.

  • Page 51: Worldwide Service And Support

    Worldwide service and support Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region...
  • Page 52 Level 2, 1 Julius Avenue +61 (2) 8879-1000 North Ryde, NSW 2113 Fax: +61 (2) 8879-1001 Sydney Australia Europe, Middle East, and Africa Symantec Authorized Service Center http://www.symantec.com/region/reg_eu/ Postbus 1029 +353 (1) 811 8032 3600 BA Maarssen The Netherlands Latin America...

  • Page 53: Index

    Norton AntiVirus using to view PDF 14 toolbar 26 Automatic LiveUpdate and proxy downloading protection from settings 47 Symantec Web site 47 Auto-Protect description 30 failure to load 43 email protection 19 failure to load on startup 43...
  • Page 54 CD-ROM drive 37 online, Virus Encyclopedia 36 from the main window 24 online Help 13 main window features 25 operating systems, required for shortcuts 27 installation 5 virus protection 18 starting your Symantec product 23 startup, Auto-Protect failure to load 43...
  • Page 55 Symantec Web site 47 protection 47 User’s Guide PDF on CD 14 opening 14 version number, checking 41 Virus Encyclopedia 15 virus protection, updates 18 viruses automatic protection 18 descriptions 18 looking up on the Symantec Web site 36 unknown 19...

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