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Introducing software requests
Statuses of software requests in the Software Portal
Statuses of software requests in the Software Portal
Delivery methods for unlisted software
Table 12-3
Software resource s state
The software resource is not in
the Software Catalog and it does
not need to be added.
For example, the software
might be a special utility that
only a few people in the
organization need.
The software resource is not in
the Software Catalog and it
needs to be added.
For example, the software
application is one that you plan
to manage.
The software resource is in the
Software Catalog but was not
published at all or was not
published for the user who
requested it.
The status of a software request indicates its place in the Software Portal approval
process. As a software request is processed, the user, manager, and administrator
can check its status at any time.
A software request is created when a user uses the Software Portal to request
software. A manager or an administrator processes a software request by changing
its status.
See
"Processing a software request on the Administrator Portal page"
Users of the Software Portal can check the status of software requests from the
following locations:
Typical approver
Administrator or
manager
Administrator
Administrator
Delivery method
The administrator or the
manager obtains the software
and gives it to the user to
install.
Add the software resource to
the Software Catalog and create
a software delivery policy or
task to deliver it.
For more information, see the
topics about populating the
Software Catalog in the
Symantec Management Platform
Help.
See
"Methods for delivering
software"
on page 88.
Create a software delivery
policy or task to deliver the
software.
See
"Methods for delivering
software"
on page 88.
on page 185.
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