Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION Manual page 168

168 Introducing software requests
Software request work flow
The end user
requests the
software
Is the software
approved?
Yes
Approve
The software is
delivered
Software request work flow diagram for listed software
Figure 12-1
The request goes to
the manager and
administrator
No
The manager
reviews the request
Manager's
decision
Deny
The request is
closed
Is a manager
assigned?
Is the manager
available?
Yes
The request is held
until further action is
taken
On Hold
Administrator's
decision
Deny
No
Yes
No
The administrator
reviews the request
The request is held
until further action is
taken
On Hold
Approve