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Frequently asked questions
This section includes questions asked by administrators that are related to using policy options for
virus and spyware protection.
How can I prevent popup prompts from appearing when unrecognized programs
are detected?
Virus and spyware protection prompts users for a response to a potentially unwanted program
detection when set to Prompt mode. To prevent popups, select Protect or Report mode. For highest
protection, select Protect to automatically delete unrecognized programs.
Why would I want to specify excluded files and folders or approved programs?
Specifying excluded files and folders from scanning can be useful if you know a particular type of file is
not vulnerable to attack, or a particular folder is safe. If you use a program to conduct your business,
adding it to a list of approved programs keeps it from being detected as unrecognized and deleted. If
you are unsure, it is best not to specify exclusions.
Can I add approved programs to the McAfee Default policy?
No. However, you can create a new policy and add them. When you click Add Policy on the Policies page
of the SecurityCenter, the new policy is prepopulated with the McAfee Default policy settings. Specify
a name for the new policy, save it, and then add approved programs as needed. You can also
designate the new policy as your default policy.
Error messages
This section includes error messages that are related to using the features of virus and spyware
protection.
File does not exist.
This error verifies that the computer is protected from threats. When you clicked to open an infected
file from Windows Explorer, the on-access scanner immediately detected and deleted the file, so that
Windows could not open it.
On-access scan is currently disabled.
This error can be caused by several problems, but the most common solutions are:
•
Check your connection to the network server or Internet.
•
This feature has been disabled. From the client computer, log on as an administrator (using the
Admin Login feature), then enable it from the Total Protection Service console on the client computer.
To prevent this problem, force the computer to re-enable on-access
scanning automatically whenever it checks for updates by enabling the
associated virus and spyware policy option.
Using Virus and Spyware Protection
Frequently asked questions
McAfee Total Protection Service 5.1.5 Product Guide
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