Troubleshooting And Support; Frequently Asked Questions; Questions About Installation - McAfee TSA00M005PAA - Total Protection Service Installation Manual

Troubleshooting and support

This chapter provides information to help resolve issues related to installing and activating Total
Protection Service.
Contents

Frequently asked questions

Error messages
Contacting product support
Frequently asked questions
This section includes questions asked by administrators and client computer users that are
related to installing and activating the Total Protection Service client software.

Questions about installation

Can I use a non-Microsoft browser, such as Mozilla Firefox or Opera?
No. The client computer must use Microsoft Internet Explorer 6.0 or later to install the client
software. However, once the client software is installed, the default Internet browser can be
used for other purposes. You can view the SecurityCenter using Internet Explorer or Firefox.
How do users without administrator rights install the client software with an Internet
URL?
To allow users without administrator rights to install the client software, you must first install
a standalone installation agent on their client computers. See Installing the standalone installation
agent .
Does it matter which email address or identifier I enter when installing the client
software?
No. Any description can be entered in the field, or it can be left blank. However, an email
address provides a link for notifying the principal user about security issues for the computer.
The information entered identifies the client computers in administrative reports.
While installing the client software, the installation process appears to stop
responding.
The installation might take a few minutes to complete. However, if the status bar stops moving
and nothing in the installation window has changed in more than five minutes, close the window
and start the installation process again (for example, by clicking the installation URL).
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