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Frequently asked questions
This section includes questions asked by administrators and client computer users that are related to
using the features of browser protection.
Can I run browser protection for Internet Explorer and Firefox on the same
computer?
Yes. Browser protection for Internet Explorer and Firefox are compatible on the same computer. You
can install protection for both browsers. (If both browsers are present on a computer when browser
protection is installed, protection for both browsers is installed automatically.)
If Microsoft Internet Explorer is the only browser installed on a client computer
when browser protection is installed, does browser protection need to be
reinstalled after installing Mozilla Firefox?
No. The browser protection client software detects Firefox when it is installed and immediately begins
to protect searching and browsing activities in that browser, while continuing to provide protection for
Internet Explorer.
How does browser protection define a website visit? Does browser protection
track individual website pages viewed on managed systems?
When a client computer visits a website, browser protection tracks the site's domain specifier. The
domain specifier is the smallest amount of information required for browser protection to uniquely
identify the site being rated for security. For example, if a client computer visited 10 different pages on
this website over the course of a single browser session:
www.mcafee.com
only a single visit would be logged to this domain:
.mcafee.com
That is the information required to locate a safety rating. A single browser session times out after 30
minutes, and a new session is then tracked.
Why is the SiteAdvisor button gray?
Several causes are possible:
•
The site is not rated. Visit the
•
The browser protection client software is disabled. Click the arrow on the menu button to display
the SiteAdvisor menu, then select Enable SiteAdvisor. (If browser protection is already enabled, the
menu option changes to Disable SiteAdvisor. These menu options appear only if the policy assigned to
the computer enables them.)
•
The site is on your local intranet. Browser protection does not report information about intranet
sites to the SiteAdvisor server for ratings purposes.
•
Proxy server settings are configured incorrectly. Authentication support in Total Protection Service
is limited to anonymous authentication or Windows domain challenge/response authentication.
Basic authentication is not supported.
•
The client computer is not communicating with the SiteAdvisor server. A communication error icon
(disconnected cables) appears on the SiteAdvisor button. Hold your cursor over the menu button to
display the safety balloon, then click Troubleshooting to test the connection.
Using Browser Protection and Web Filtering
www.siteadvisor.com
website to submit a website for testing.
McAfee Total Protection Service 5.1.5 Product Guide
Frequently asked questions
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