McAfee TSA00M005PAA - Total Protection Service User Manual

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User Guide
®
McAfee
Total Protection Service
for Microsoft Windows Home Server

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Summary of Contents for McAfee TSA00M005PAA - Total Protection Service

  • Page 1 User Guide ® McAfee Total Protection Service for Microsoft Windows Home Server...
  • Page 2: License Agreement

    SITEADVISOR, THREATSCAN, TOTAL PROTECTION, VIREX, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
  • Page 3: Table Of Contents

    Contents Total Protection Service User Guide What is Total Protection Service? ........5 Installing your software .
  • Page 4 Total Protection Service User Guide Contents...
  • Page 5: Total Protection Service User Guide

    Sends security status information for your server to an administrative website that is unique to your account, known as the McAfee SecurityCenter. You can visit the SecurityCenter to check detection reports or set up security rules.
  • Page 6: Installing Your Software

    Total Protection Service is delivered to your server as an add-in. To install Total Protection Service: Settings 1 Click in the upper right corner of the WHS console. McAfee Total Protection Service 2 In the dialog box, click Add-ins 3 Click Available 4 Click the tab.
  • Page 7: Purchasing Or Renewing A Full Subscription

    Total Protection Service User Guide Total Protection Service User Guide Using the Total Protection Service console Purchasing or renewing a full subscription Once you have activated a trial of Total Protection Service, you can extend protection by purchasing a full subscription during the trial period. A full subscription ensures you continue to receive updates and retain access to features such as on-demand scans and scheduled scans.
  • Page 8: Accessing The Features

    Accessing the features Access Total Protection Service features through the Total Protection Service area of the WHS console. To view the Total Protection Service console: McAfee Total Protection Click at the top of the console window. Figure 1-1 Use this area of the To do this...
  • Page 9: Checking Notifications

    Total Protection Service User Guide Total Protection Service User Guide Using the Total Protection Service console Checking notifications Total Protection Service displays important information about your network’s health in two locations: Network Using the icon at the top of the console. In popup messages in the bottom right corner of the screen.
  • Page 10: Configuring Settings For Total Protection Service

    To open the Windows Home Server Settings dialog box: Settings 1 Click in the upper right corner of the WHS console. McAfee Total Protection Service 2 In the dialog box, click From the dialog box, you can: Schedule a scan (see Scheduling scans).
  • Page 11: Updating Total Protection Service

    12 hours thereafter. In addition, Total Protection Service checks every hour for a special file released by McAfee in response to a threat outbreak. A message in the Total Protection Service console indicates when an update is in progress, and you should not disconnect from the Internet or turn off your server until the update is complete.
  • Page 12: Scanning Manually (On-Demand Scans)

    Schedule a 1 In the area of the Total Protection Service console, select Scan Settings McAfee Total Protection In the Total Protection Service console, click , then click Service 2 Specify when you want the scan to run. 3 Click When another activity places high demand on the server’s processing capabilities, Total...
  • Page 13: Managing Potentially Unwanted Program Detections

    Total Protection Service User Guide Total Protection Service User Guide Managing potentially unwanted program detections Managing potentially unwanted program detections Total Protection Service notifies you when it detects a potentially unwanted program Network attempting to run. The icon at the top of the console turns yellow to indicate that your network is at risk.
  • Page 14 Total Protection Service User Guide Total Protection Service User Guide Managing potentially unwanted program detections Quarantined : The item could not be cleaned. The original item was deleted and a copy was placed in a quarantine folder in a binary proprietary format. If the item was a program, all associated cookies and registry keys were also deleted.
  • Page 15: Managing Quarantined Files

    Total Protection Service User Guide Total Protection Service User Guide Managing quarantined files Managing quarantined files When Total Protection Service detects a threat, it places a copy of the item containing the threat in a quarantine folder before cleaning or deleting the original item. The copy is in a binary proprietary format and cannot harm your server.
  • Page 16: Troubleshooting

    Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Troubleshooting The following sections contain information to assist you in detecting and resolving problems with Total Protection Service. Testing your virus protection Uninstalling and reinstalling Total Protection Service Frequently asked questions Error messages and notifications Testing your virus protection Test the virus detection feature at any time by downloading the EICAR Standard...
  • Page 17: Uninstalling And Reinstalling Total Protection Service

    For testing purposes or before reinstalling, you might need to uninstall Total Protection Service from your server. To uninstall Total Protection Service: Settings 1 Click in the upper right corner of the WHS console. McAfee Total Protection Service 2 In the dialog box, click Add-ins 3 Click Installed 4 Click the tab.
  • Page 18: Frequently Asked Questions

    Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Frequently asked questions Can I stop a scheduled scan once it has started? I copied a virus to my server as a test and nothing seemed to happen. Why didn't my virus and spyware protection service detect it? Can I push the Total Protection Service firewall or browser protection service (SiteAdvisor™) to my Windows Home Server?
  • Page 19: Error Messages And Notifications

    Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Why does Total Protection Service detect the same potentially unwanted program multiple times? Possible causes and solutions are: Ignore this issue You have responded to a threat detection prompt by selecting .
  • Page 20 Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Your server is not protected. Possible causes and solutions are: Update Now files have not been updated in the last 14 days. Select to download the latest files (see Updating Total Protection Service).
  • Page 21: Index

    Index detections About area of Total Protection multiple on-access scans Service console reports of defined actions disk duplication feature trials and for error messages on-demand scans for notifications defined EICAR test virus on potentially unwanted performing program detections error messages trials and on quarantined items Detection PUP...
  • Page 22 Total Protection Service User Guide Index trials and troubleshooting security rules configuring interaction with scheduled scans SecurityCenter website defined demo of basic features launching Settings dialog box status area of Total Protection Service console system utilization, monitoring testing your installation Total Protection Service console see console trial software...

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