McAfee MTP08EMB3RUA - Total Protection - PC Product Manual page 35

Update failed.
There are several reasons that updates might fail.
• Check your connection to the network server or Internet.
• When using the Windows fast user switching feature, automatic updates cannot occur when no
user is logged on if the computer is a domain controller or local security policies prevent the
creation of a pseudo user.
• Automatic updates cannot occur on computers that are behind an authenticating proxy server or on
computers where a CHAP or NTML proxy is set up in Internet Explorer.
• Automatic updates cannot occur where no user is logged on to computers that receive updates
through a relay server.
• Updates might fail if the Temp folder does not exist on the client computer. If you delete the folder
inadvertently, restart the computer to re-create the folder automatically, or manually create a Temp
folder in the Program Files\McAfee\Managed VirusScan folder.
Activate your software.
You have not activated your copy of Total Protection Service. You cannot receive updates against the
latest threats until you activate. To activate, click the Total Protection Service icon in the system tray,
then select Activate.
Your software is not up-to-date. Please activate to receive the latest update.
You have not activated your copy of Total Protection Service. You cannot receive updates against the
latest threats until you activate. To activate, click the Total Protection Service icon in the system tray,
then select Activate.
Your subscription has expired. Your trial has expired. Renew your subscription to
re-activate your software. Purchase a subscription to re-activate your software.
If you are using a pre-installed copy of Total Protection Service, your activated trial or your
pre-installed subscription has expired. To activate, click the Total Protection Service icon in the system
tray, then select Buy or Renew your subscription.
Using the Client Software
McAfee Total Protection Service 5.1.5 Product Guide
Error messages
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