HP P4518A - Traffic Management Server Sa7150 User Manual page 160

C H A P T E R 9
Item Symptom
Non-SSL data does
2
not pass through
SA7150.
Web pages are not
3
completely displayed,
or an error message
such as, "Document
Contains No Data"
appears.
SSL traffic does not
4
pass through SA7150
Error message:
5
The page cannot be
displayed.
150
HP e-Commerce/XML Server Accelerator SA7150 User Guide
Probable
Cause
Improper cabling.
The client timeout
value is too small.
"Client timeout" is
the interval that the
connection
between the client
and server can
remain idle (i.e., no
data crosses the
connection in
either direction)
following a client
request.
Improper
mappings.
Improper cabling.
The digital
certificate and/or
private key is
corrupt.
Remedy
Refer to Item 1 in this table.
If both Network and Server LEDs are
illuminated, configure the SA7150 to
Fail-through mode (see Appendix B)
and place the unit in Bypass mode. This
effectively bypasses the SA7150, so if
the problem persists its origin is
elsewhere in the network.
Increase the interval with the following
command:
HP SA7150> set client_tmo <n>
where <n> is the interval in seconds.
The default is 30 seconds. The
recommended value is 1.5 times the
longest server response time.
See Mapping in Chapter 3.
See Item 1 in this table.
Use the default key and certificate, or
create new key and unsigned certificate.
Try the page again.
If the error no longer appears, recreate
your private key and certificate signing
request (CSR) and resubmit to the
certificate authority to get a new
certificate.