Contacting Customer Support - LaCie 301421U - 2big Network NAS Server User Manual

LaCie 2big Network
User Manual

8. Contacting Customer Support

Before You Contact Technical Support
■
1. Read the User Manual and review the Troubleshoot-
ing section.
2. Try to isolate the problem. If possible, make the
drive the only external device on the CPU, and make
sure that all of the cables are correctly and firmly at-
tached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can't
get your LaCie drive to work properly, contact us via
the contacts on the following page. Before contacting
Information to Include in Email Correspondence
■
Information
1. LaCie 2big Network serial number
2. LaCie 2big Network file format
3. Macintosh/PC model
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and
external peripherals installed on my computer
Contacting Customer Support
us, make sure that you are in front of your computer and
that you have the following information on hand:
Your LaCie drive's serial number
❖
Computer brand and model
❖
Amount of memory installed
❖
Names of any other devices installed on your
❖
computer, including CD/DVD burners
Where to Find Information
Located on a sticker at the back of drive or on the original packaging
Select the hard drive icon and press Command + I, or
Mac users:
press the Control key and choose
Right click the hard drive icon and select
Windows users:
Properties.
Click on the Apple icon in the menu bar and select
Mac users:
About this Mac.
Right click
Windows users:
Properties > General.
Click on the Apple icon in the finder bar and
Mac users:
select Mac. Select
About this
tem Profiler will launch and will list your internal and external
peripherals.
Windows users: Right click
Properties > Hardware.
page 
Get Info.
and select
My Computer
The Apple Sys-
More Info...
My Computer and select