Contacting Customer Support - LaCie 301258U - 2big Network NAS Server User Manual

LaCie 2big Quadra
User Manual

5. Contacting Customer Support

Before You Contact Technical Support
1. Read the manuals and review section
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work
properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the
following information on hand:
Information
1. LaCie hard drive serial number
3. Macintosh/PC model
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
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DESIGN BY NEIL POULTON
4. Troubleshooting.
Where to Find Information
Located on a sticker at the back of drive or on the original packaging
Mac users: Click on the Apple icon in the menu bar and select About
This Mac.
Windows users: Right click My Computer and select Properties >
General.
Mac users: Click on the Apple icon in the finder bar and select About
This Mac. Select More Info... The Apple System Profiler will launch
and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties >
Hardware.
Contacting Customer Support
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